Notify technicians when unassigned request has reply
As above, is it possible to have SD notify the technicians who are members of a group that a request belongs to (but not assigned to a specific tech) and the requester replies to emails on that request.
I am finding that I am replying to a requester to get more info for the call, but not picking up the call as another tech may end up working on it. It would be nice if there was an option to notify to technicians who are members of the group the call is in when a reply is sent to it.
Thanks.
I am finding that I am replying to a requester to get more info for the call, but not picking up the call as another tech may end up working on it. It would be nice if there was an option to notify to technicians who are members of the group the call is in when a reply is sent to it.
Thanks.