Asset in Request page
Being that SDP requires a license for all Assetts to exist in the system, and for some reason it does not pass along the assets from Endpoint Manager, is there a way to Remove the Assets field in the request page? that way we can just put in a blank text
A question about MIBs and OID's
We have begun using the ability to use SNMP community names to discover and update network devices throughout our domain but are having some fun with the OID's The first question is, is it possible to add MIBs to the ServiceDesk Plus software so we don't have to manually assign OIDs to products. And the second question is how can we add additional product types to the list we have to assign OIDs to? For example the SNMP scan has discovered our KVM but we can't assign it as a KVM.
Asset List - Filtered based on criteria
Hiya, So this may be really simple, but it's been a long week and my head is fried! I'm creating some incident templates, one of which is for printers, I'd like the asset list to be restricted to only show printers. But the asset list that's available
M365 Security Plus build 4537 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4537. Enhancement: Parsed user agent details have been added in Audit and Alerts modules. It is now possible to view specifications of the user agent like client
M365 Manager Plus build 4537 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4537. Enhancement: Parsed user agent details have been added in Reports, Audit, and Alerts modules. It is now possible to view specifications of the user agent like
Advanced Search is not working properly
Hello! We've encountered a problem with advanced search, especially with buttons= "OR" "AND" While you are in advanced search and your ServiceDesk localization is not in English you will get: "HTML entity decode problem" It comes from /opt/ServiceDesk/webapps/ROOT/scripts/custom_filter.js
Allow on resource level if an user may retrieve/view the plain text passwords
In PMP the administrator can control the plain text view of passwords only on group level. Want to be more in control. The user must be able to retrieve the passwords from some of the resources.
Changes devices name for MacOS devices in MDM
Hi, Is anyone know how can I change the macOS devices name in MDM ? When I click edit asset details, device name is not editable. Thanks
[SDF-76158] "Reply to a request" feature in v3 of REST API
I am trying to add a reply to a ticket based on its ticket number using API. In v1/v2 they had an operation "REPLY_REQUEST" which helped in adding replies to the ticket. Is there a similar feature in V3? I tried looking in the documentation but was not
support@servicedeskplus is rejecting Email messages
We're currently facing a production issues but are unable to raise any ticket as support@servicedeskplus is rejecting Email messages
Changing Aggregate Formula from Week to Month?
HI Guys, I came across the following code to bring back a weeks worth of data. 1. Display number of tickets received on last week Countif(Ispreviousweek("Request"."Created Time") = 1) 2. Display number of tickets CLOSED on last week (tickets were received
Unable to use Registry feature on remote PCs
When trying to view the registry on computers within EC, it just behaves as if it is constantly loading. This happens on my account only as far as I know. I've cleared browser cache, different browser, even a different computer. I've even restarted the
Need a feature for technicians to 'Watch' or 'Subscribe' to a Request
Sometimes more than one technician needs to be involved on resolving a request or staying updated about progress for a particular request. This is a Feature Request to add 'Watch' or 'Subscribe' functionality to ServiceDesk Plus. A technician should be able to 'watch' or 'subscribe' to a request and receive notifications when a requester replies, a note is added, or updates are made to the request. Another possible way to alert multiple technicians on a single request is to allow multiple technicians
Opmanager Agent
Hello, If on the opmanager server have several ip address, how we can select which ip address will be used for opmanager agent? Also, tghe connection from agent to the server is using ip address, or we can use dns name?
PFSENS Crach report
Can any one help me with my PFSENS crach report please.
SDP On-Prem to Cloud - Questions
Hi All - We are considering moving from SDP On-Prem to the Cloud. However, we have lots of Query Reports. How are folks handling that who have made this move? is their a work around? Since we only use the Request Module, everything else seems to be available
URL blocked as maximum access limit
Hi, We have a application for CRM. We put a form in this application to get support ticket from end-user and insert to SDP with API. Now today we get this error: '{"status_code":4000,"status":"failed","messages":[{"status_code":4001,"field":null,"type":"failed","message":"URL
Change status of "approved" requests when requester replies to technician's request for more info
Is there a way to change the status of an "approved" request when the technician replies to the requester asking for more info and the technician has manually changed the status of the approved request to "on hold" when the request gets "approved", the
Retrieve "Group in charge" of a support group in a script
Hello, In change management templates we would like to set the "Change Manager" with the name of the "Group in charge" of the selected support group. Is it possible to retrieve the "Group in charge" name in a script in order to use it in a line suche
Default Report vs MY report!
A-The default report in the SDP dashboard is a beautiful matrix report. B-But when we create a custom report of matrix type and add it to the dashboard, it is very ugly, it is not sortable, and it does not have an attractive view. So It can neither be
Specific Questions about Request Approvals
Hi All I am assessing request approvals against our business requirements. Can anyone help answer the questions below?? Can I see all pending approvals how old they are ? who they are assigned to? Can I set an approval expiry date? If yes then what happens
Custom Query for missing patches
I am looking for a custom query that can do missing patches by computer. Would be like the following columns Column 1: Computer Name Column 2: Patch ID Column 3: Bulletin ID Column 4: Patch Description Column 5: Severity Column 6: Patch Type If anyone
Add Suffix Sequence in Tickets
Hi, I have a query regarding adding the suffix in tickets. Is there any possible way of doing it on application level through customization? For example, the sample is as below: REQ 00002345 INC 11112345 Waiting for any valid response. Thank you!
Benefits of onboarding with OpManager
Bulk edit for Custom Field in Endpoint Central
Hi, I created a new custom field in endpoint central and thinking to bulk update the custom field for the Assets but couldn't see the custom field that i had created when i click bulk update for selected devices.
Exchange Online - emailed reports
Greetings, I'm new to Exchange Reporter Plus, but already it is helpful. I would like to have one of the reports emailed to me; but, I see that email delivery of reports appears to only be available for Exchange Server (on-premises), and not Exchange
High Availability questions
I've got the HA license and am trying to set it up, but the documentation is, in a word, sparse. I created an external database server, migrated my primary to use it, set up another instance of ADSelfService Plus, got it working, and then set up HA. It
The issue of users continuously using tools to change passwords on the website
Hi Admin, Currently, the tech-savvy users in our company are using tools to exploit our website's Change Password feature to revert to old passwords. We have implemented a restriction disallowing the reuse of the last 10 passwords. However, users have
Language customization Website Admin
Hi Admin I find language customization in ADSelfservices to be essential, but there is one drawback: it does not allow editing or adding certain codes such as <b>, <br>, and <Center> on the website. Previously, IT provided instructions for language customization
Is ADSSplus working with Windows Hello (Pin-code) ?
Hello, im testing ADSSplus for MFA for endpoints (Windows 10). I configured all settings, and its work nice, when user enter a password then he need to finish 2nd FA. But i want to setup PIN-code + mfa from ADSSplus and when user enter pin code he does
AD Manager Plus -- Hanging on new domain adds
I added a few more domains to ADManager, the last one I added ended up spinning in the add window for more than 10 min. When I open the dashboard the Widgets on the main page for that domain state "Selected domain is not configured with this component."
Receiving Error when trying to use custom script
Greetings I am trying to use a custom script, but I am receiving the error: Workflow : Custom Menu : Test Result : Failed Message : Cannot run program "cmd" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess
[Webinar] What's new in application performance monitoring : Maximizing operational efficiency with enhanced performance insights
We are excited to announce that we are hosting a webinar on application performance monitoring (APM), where we will explore how our product can help you gain unparalleled visibility into your diverse application stack, identify bottlenecks, troubleshoot
Remove domain authentication after implementing SAML
Hi, I've implemented SAML auth for Patch Manager Plus, but want to remove the ability for a user to authenticate against the local domain when logging in. Is that possible. I can see you can remove the domain lists, but the user can still type it in if
Upcoming enhancements in conversation, Request approver scoping, Closure rule, Reply template, Lookup fields, Request list-view, Technician.
Dear Users, We are elated to announce the upcoming enhancements in conversation, Request approver scoping, Closure rule, Reply template, Lookup fields, Request list-view,Technician.Below is a brief run-through of the same: Conversation History Enhancement
How to restrict local authentication in SDP after the 14304 update
Hello! After the update, we encountered a problem. An old method of disabling local authentication has stopped working. In the latest patch we've found next: "You can now restrict local authentication by updating the paramvalue in the GlobalConfig table."
reinstall agent ver 11 on ver 10
hello i'm using desktop central 10.0.422 and recently i run endpoint central 11.2.2316 on another server and need to reinstall agent ver 11 on ver 10. when i want to reinstall it say older version is installed and setup aborted. any way to do this r
How do I add more options under the quick assign button
At the assign stage I'd like to be able to set the category and sub-category as well. How can I set this?
Notification when Scheduled On Hold Status changes to Open
Hi! Is there a way that we can set a ticket to email the technician a notification when a ticket that was previously on hold has it's status changed to open? Specifically when the on hold status was scheduled to change (see below). I tried making a custom trigger, however it only works when an on hold ticket is created, not when it converts back to open. Is there a way to do this but in reverse? (On Hold > Open > Send Email Notification)
Endpoint Central upgrade to 11 causes Configurations to throw Access Denied!
Just in case anyone else in the community has encountered this issue. After upgrading from EC 10 to EC 11, everything appears to have gone OK except when looking at Configurations. When we click on any of our configurations we are now receiving the following
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