Creation rules - Value from another field
Hello, Is it possible to use value from other in the creation rules? Like : set "Description" to "%Firstname%" O more complex (concatenation of multiple variable and text) set "Description" to " 'My name is ' + %Firstname% +' ' +%Lastname% ' '+' and my
Business Views - Flash Player still required?
It's the year 2020. Most browsers do not support Flash, or have deprecated it and have plans to cease support soon. But when I create custom business views, I can only view them if I have Flash Player. Am I doing something wrong? Is there another way? Or, does OpManager still require Flash for Business Views? If so, is this on a roadmap to change? Hopefully soon.... Thanks
Imaged Tablet and Deploy to other Tablets
Hello, We have QA team which requires to have bunch of tablets configured. Is there any way we can imaged and deploy tablets with single config in Endpoint Central just like Computers? Thanks
Order of Operation for Automation
Hello All, Can someone please tell me what the order of operation is between: Business Rules Triggers Request Lifecycle Aka, of these 3, which ones take priority when the automations are processing? I'm trying to determine where I set some of my rules
Can't login with LDAP users
Hi, I have an issue to login with LDAP users, it says user name and password incorrect, with all users. I can't login with my local administrator account, I get the error no primary email configured. There is any way to reset/set local administrator account?
Service Desk can not reply to Emails
The system can not reply to Emails. It gives an error in the browser like "failed to sent alert". I recently changed the incoming mail settings to OAuth Authentication type for it to work. Should I change the outbox settings in a different way? please
Update from 11306 to 11307 failed. ERROR: duplicate key value violates unique constraint "dynamictables_uk1
Updating from 11306 to anything higher results in the following error. ERROR: duplicate key value violates unique constraint "dynamictables_uk1 Portion of the updatemgrlog0 log file: Mar 7, 2023 9:25:01 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
How to run function with localhost
i don't know why i don't let run it, can you help me ?
how to create category subcategory and item in 14,1
I previously used version 9.3, now I downloaded 14.1 and I can't find anywhere how to enter a new category, subcategory and item
Query Report adding Asset State changes
Hi Everyone, I currently have a query that gives me Asset Name, Product Name, Current User, Asset Tag, Serial Number, Asset Tag, State, Previous State and the dates that these changes occured This is really useful at the moment for finding out how many
Termination of patch database sync for versions lesser than 10.1.2134.1 in Vulnerability Manager Plus
Hello everyone, This announcement is to notify you that, we are terminating the patch database sync for Vulnerability Manager Plus versions lesser than 10.1.2134.1 by the end of May 31, 2023. Versions below 10.1.2134.1 will no longer receive patch updates
Patch database sync deprecation for versions 10.1.2134.1 and below in Patch Manager Plus
Hello folks, The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Patch Manager Plus
Your exclusive invite to our IAM and cybersecurity seminars in Atlanta and Boston.
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and cybersecurity seminar. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit your hybrid IT infrastructure.
query to get Technician list of each request with time taken to resolve.
Version : 13004 DB: PGSQL OUTPUT: SELECT wo.WORKORDERID "Request ID", ti.FIRST_NAME "Technician", std.STATUSNAME "Request Status", pd.PRIORITYNAME "Priority", longtodate(wo.CREATEDTIME) "Created Time", adef.org_name "Account", cast((wo.TIMESPENTONREQ/1000
Query to get Request Attachment details with customer / requester info
Version : 13000 DB : PGSQL / MSSQL OUTPUT : select sda.attachmentid AS "Attachment ID", sda.attachmentname AS "Attachment Name", sda.attachmentpath AS "Attachement Path", sda.attachmentsize AS "File Size", sda.description AS "Comments", wo.workorderid
Query to get Locked Login / user list
Version : 11026 DB : PGSQL / MSSQL OUTPUT : SELECT AaaUser.first_name AS "FIRST_NAME", AaaUser.last_name AS "Last name", LockedAccountDetails.LOCK_ID, longtodate(AaaAccBadLoginStatus.UPDATEDTIME) As "Lock Date", AaaLogin.NAME, sduser.EMPLOYEEID, sduser.STATUS,
APM Linux v8 - Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Hello, Please, could yo help me sharing with me which are the package/commands that are necessary to collect the metrics of operating system. I have this reference: https://www.manageengine.com/products/applications_manager/help/server-monitor.html#commands
Import from CSV - How to find the correct field name for Custom Fields to upload the file
Hi All, Help needed. Not sure if this is the right community. I want to enquire about ManageEngine Desktop Central 10. 1) I would like to make use Import from CSV feature to update field under Custom Computer Details fields such as Warranty Expiry Date
SDP - v14104 - Conversation mail income error
Hello, Since v14 my app started to show some issues related to incoming mails that convert in conversations for an existing Request, due to, although the app creates the conversation on the app after receive the email, I receive the attached mail that
[SD-107912] SDP v14103 Request ID column width returns to default
Hi, We have long request ID number containing 16 digits including year and sequence number like 2023000020000046. In Requests dashboard I can change any other column width and it will stays the same except Request ID. Request ID column can be changed
EWS - Problem connecting to mailbox.
Hi ALL. I have SDP11.1 Build 11122 + Exchange 2016. Several days ago i detect some mail fetch issue. I check all settings and have this message: E-mail settings saved successfully. But error occurred while trying to check connection with mail server -
[Free Training] Eliminate network blindspots and gain comprehensive visibility into your full-stack infrastructure with OpManager!
OpManager Free Training - Season 2 Greetings from ManageEngine! Our free, four-part webinar series will help you optimize network performance and resolve emerging network faults seamlessly. Register to enroll in all four parts. Sessions are scheduled
RDP session screen size
We have a user who is trying to access the configuration screen in their app. The screen in their app does not allow for resizing. Is there a way to change the standard size of rdp screen for the user to enlarge to accommodate this?
Processes are parallel!
I think many ITIL processes are parallel. Although each exercise has a specific concept, they are very similar and seem parallel. Therefore, it cannot be recognized by any organization. In other words, a user operating system upgrade request can be designed
Any way to run scrips on an intervall? like day every day, every week, every month?
The business needs to run a process on a few computers and im trying to manage that inside EC, any way to do a configuration and run a script on intervalls? like every day, week or month?
Query to get Monthly data of request and sla breach count based on additional fields
Version : 11027 DB: Postgres OUTPUT: SELECT wof.UDF_CHAR2 AS "Issue Type", EXTRACT(YEAR FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP)):: int "Year", Count(CASE WHEN EXTRACT(MONTH FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP))=1 THEN 1 ELSE
OPmanager Plus NCM fails to backup startup-config from ASA
We have Standalone NCM, and I think ran into this same issue a few years ago, can't remember to fix. I am evaluating Opmanger Plus and Running config backs up OK, but the startup config fails due to unknown command. more more nvram:startup-config ^ Error:
Upgraded PM+, since then the agents are not reachable
Good afternoon, I have installed the latest Patch Manager Plus update and since then none of the managed computers (i.e. agents) are reachable anymore with the exception of the server VM itself. At first there was a mismatch of the agents (can't remember
Lose focus when SDP save reply's draft
We have the identical problem discussed in another thread: https://pitstop.manageengine.com/portal/en/community/topic/focus-of-window-gets-lost-due-to-auto-save I can understand that maybe it won't be the most urgent thing to solve, yet it has been years
[Free seminar] Attend our ITOM Day in Singapore to gain more insights on business composability, AIOps, and observability.
Delivering unwavering end-user experiences depends on the flexibility and agility of the ITOps teams in any organization. Using traditional methods where the ITOps teams run hectic, time-consuming, and redundant drills to make ends meet does not work
Physical Memory don`t show the number of mem
Hi PS, I have got two problem about PHYMEM and PHYMEM TOTAL don`t show the number of memory, it just show the percent memory. Please help me.
End of Support for User Access Token Method & User Authentication-based Microsoft Azure Password Reset in Password Manager Pro
Hello Everyone, This is to inform you that we will not be supporting the User Access Token method to import/sync/authenticate users from Azure AD in Password Manager Pro after Microsoft deprecates its API services. Thereafter, only the App-Only Access
Additional Fields & Checklists for Release/Change Stages
It would be beneficial if there was the ability to add additional fields to a specific stage of a Release or Change instead of the initial submission template. This will make sure that information relating to the relevant stage is kept clean and concise.
Previous Patch not applied properly, hence contact support team
I cant seem to get our services to start, I even re-installed the app but it seeems like its stuck some where. [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]: Error Code : 10005| [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]:
Populate Standard & Custom Fields Using Logic
I'd like to request a feature for the Assets Module, that would allow us to populate fields based on other information already contained within asset details. This could be used to populate both standard and custom fields. This would be useful in populating
Microsoft 365 Unified Groups
I haven't found a way to list Dynamic Unified Groups in Microsoft 365. I may be missing something. I can find them if I want to remove a member from them, but I need the help desk team to be able to see membership of the groups since they are used for
PST Migration Tool
Hello, I'm having a problem getting this installed, i've installed the Exchange Web Services Managed API 2.1 from nugent but it is version 2.2 and i can't find where to install the Messaging API client, will Outlook be ok instead of this? When i load
.NET Core monitor is not showing data
Yesterday I installed the monitors for both .NET and .NET Core to the web server hosting most of our apps. The data returned is not what I expect: Only one .NET app is listed in the APM Insight Overview page, despite there being traffic on multiple .NET
Change language for every user
Hello, I'm trying to change the language for every single user in SDP cloud, however I can't seem to find the option. I do see the option where they have to do it theirselves but this isn't ideal. I'd like to change it to another language for every single
Patch Automation Run Time
Is there a way to determine the last time a patch automation task ran?
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