SDF-93488 - Associating More Than 25 Changes to a Project Update
Good afternoon, is there any update on SDF-93488 for adding more than 25 changes to a project? I'm not seeing anything about it on the official roadmap. Thanks!
SAML Post Migration
I recently migrated my PMP server to a new device. My SAML service provider details have all the information for the old server hostname. How do I update that so I can get SAML working on the new server host?
ManageEngine User Conference 2023 - North America & Canada
Hi all, We are delighted to inform you that the ManageEngine User Conf is back! Why attend this conference? Learn from the Leadership forum on what's happening on the industry. Get personalized one on one session with product experts Connect with like
Query to get Technician List with Role and Group info
Version : 11027 DB : PGSQL OUTPUT: Select au.FIRST_NAME "Employee Name" , SDUSER.employeeid "Employee ID", SDUSER.Userid "User ID", SDUSER.jobtitle "Job Title", ar.NAME "Role", al.name "Login Name", qdef.queuename "Associate Group", SDUSER.STATUS "Status(Active/Inactive)"
Execute Query Report API issue
Hi, I want to use Execute Query Report API for custom menu in SDP. In first step I have problem to check API with Postman. I shared Postman screenshot with you to troubleshooting. I don't know I get "Unknown error occurred while processing your request."
Desktop Central Agent on Windows 10 ARM (Surface Pro X)
Hi, we are testing the Microsoft Surface Pro X Laptop for our company. It seems, that the current "Desktop Central Agent" is not compatible with Windows 10 ARM, the Windows-Version that is used on Laptops/Notebooks with ARM-Processors (in this case a
Windows 11 Deployment
I have a deployment package that works great for Windows 11. However over a 3 day testing weekend, it appears that the deployment package kept deploying to machines that were already upgraded to Windows 11. My question, I wanted to setup a Pre-Deployment
Database for High Availability
Hello everyone, We're in the process of setting up High Availbility for our instance and we're thinking about migrating from Postgress to SQL. The question is if we can user SQL express instead of the Standard version. Thanks in advance.
Driver Repositories not updating
I'm in the process of setting up deskop central with OS deployer. At some point i decided to remove the driver repositories and create new ones and ever since then, I have not be able to import new drivers. Both the automatic and manual collections are
ManageEngineUEMS-Apache
Is the ManageEngineUEMS-Apache service required? The service never seems to be running and I am not paying for UEMS? Is there a way to remove all instances of Apache?
Query to get complete Change module info with all sub modules
Version : 10524 DB : MSSQL Output : SELECT "chdt"."CHANGEID" AS "Change ID", "chdt"."TITLE" AS "Title", longtodate("chdt"."CREATEDTIME") AS "Created Time", "chdt"."SCHEDULEDSTARTTIME" AS "Scheduled Start Time", "chdt"."SCHEDULEDENDTIME" AS "Scheduled
Convert existing support reps to use Active Directory auth (v14)
We are using SCP v14, and I would like to convert my existing support reps to use AD authentication (and only my support reports, not my contacts), without losing any of the existing tickets / history associated with them. And I'm not interested in scheduled
Endpoint Central now extends integration with Tenable.sc
Hey folks, We are elated to announce that Endpoint Central can now be integrated with Tenable.sc. This integration is available for the on-premises version of the product. For integration with Tenable.io, refer to this forum post. What's in it for you?
Patch Manager Plus now extends integration with Tenable.sc
Hey folks, We are elated to announce that Patch Manager Plus can now be integrated with Tenable.sc. This integration is available for the on-premises version of the product. For integration with Tenable.io, refer to this forum post. What's in it for you?
telegram notifications of edit requests
There is a solution for telegram notifications when a request is created, https://pitstop.manageengine.com/portal/en/community/topic/telegram-notification-of-created-requests. Tell me, please, is it possible to send notifications to telegrams when editing
[EMS] Assign technician from different instance
In our HR instance we have a need to assign technicians from our IT instance for certain tasks. However, I can only see the technicians from the HR instance in the assignable groups. Any idea on how this can be accomplished?
Add Requester Name on Subject using Custom Script on Business Rules
Our client would like to add the Requester Name on the Subject once a service request is created. We suggest to create this business rules however, we don't have any script to execute this. Do you have any script on this?
Bios Date format
When I run this report my Bios Date format is 20220317000000.000000+000. Is it possible to change this format like this DD/MM/YYY? SELECT MAX(WORKSTATION.WORKSTATIONNAME) AS "Machine Name", MAX(WORKSTATION.SERVICETAG) AS "Service Tag", MAX(WORKSTATION.MANUFACTURER)
Close requests custom trigger
How to create a custom trigger that will close tickets for which the last response was sent from the email address xyz@abc.pl ?
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with few enhancements and bug fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with few enhancements and bug fixes. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90100) on this
New Install
Hi All Newbie here - looking at using ServiceDesk Plus - have ConnectWise - too complex not premise based. Downloaded trial version - installed on Server 2016 Standard with MSSQL installed running perfectly. Tried to install ManageEngine ServiceDesk Plus
Hide "Request Details" on request
Hi. Is it possible to hide the "Request Details" or fold them up? It is a lot of info I don't always need to see and I find it disturbing for the view.
Asset Explorer Agent Configurations problem
Hello, i have installed asset explorer fresh on a virtual machine, i have followed the integration procedure to add endpoint central. But i get the following message when i click on agent configurations
SSL certificate import errors.
I generated a fresh SSL cert using certbot and letsencrypt and its not importing via the SDP import ssl cert module in the settings. I am including the private key file that came along with the cert, and the file itself is not encrypted. any advice?
Proxy Settings
The message : Check the application server internet connectivity or verify the configured proxy settings. Click Here Remind me later Constantly comes up since one of the recent upgrades. I don't use a proxy at all, so how would I turn this off?
[SDF-50011] Preventive maintenance: Periodic Schedule
Hi I am having difficulty in understanding how periodic schedule option in preventive maintenance works. I want to set a preventive maintenance task which starts from next Monday 3:00 PM and repeats every two weeks at the same day and time. Do I need
Major issues with ALL browsers even after latest update - "The username or password are incorrect"
Hello - We are still having major issues with all Browsers, particularly, Firefox and Chrome. Many users and technicians are reporting that their password needs to be reset which isn't the case. What happens is when someone mistypes their password, they
Cannot enable local authentication and/or reset password
Hi, Interesting issue... my DC is down and i can't log in into ServiceDesk Plus locally. Yes, i've tried all solutions listed her on the forum including this command: update globalconfig set paramvalue='true' where parameter='Enable_LocalAuthentication_Login';
Automating Response Time SLA
Has anyone figured out how to configure a script or business rule to meet the response time SLA? I am trying to define a workflow which allows the response time SLA to be met when a ticket is assigned to a technician. I do not want the technician to have
Custom Report: Computers without a specific Service
Hello, Is there a way to generate a report of all those computers without a specific "Service"? It would be a report very similar to the one they already have at the Software level (Computers with/without a specific Software) but now for Services (Example:
Login after session timeout with SAML
We have SAML authentication enabled and works fine until your session times out. When you click on any link within Endpoint Central you get a "Sorry Page" then redirects you do the login screen. If you click on the SAML login link again it "logs you in"
Disable rich-text editor
Hi to all How can I disable rich-text editor?
Two Active Directory Domains login trouble
Hello, Might be a wrong place to publish, as i had a problem and found the workaround myself so it is not a problem for me anymore, but it might help somebody. I'm pretty much a beginner, i have been using SDP in a small environment for a few months in
Servicedesk Cloud Dashboard
I am looking for a dashboard widget that can be used as a view that shows all outstanding work for a technician that includes request/incidents/tasks assigned to a technician. I can only find a view that shows requests by technician so only shows part
Current Date to Custom Attribute
Hello, I want to do an automation, which sets a custom attribute for a user to the current date. Even in the "user modification templates" I only find how to set it to a specific date and time, but I need to set it to the date when the attribute is set.
Security Hardening on ADManager Server
Hello, We've recently became aware of the existence of resetADSSPPassword.bat on our Server, which whilst I understand the need for, has been deemed a potential security risk by the business, so I've got to lock it down. There's a few ways I can think
Modification templates not updating M365 group memberships
Hi, I have a new user creation template that creates the user and M365 user with Dirsync, this step is run by an admin using the create user screen. The AD and AAD accounts are created with the AAD group memberships required. An hour later using automation,
Resolution Template
Is there any way to pre-populate the resolution for a ticket based on a criteria? I am looking to set the resolution template to one I have called "Incident Resolution" when the request type is "incident" as it is a base for what we are looking for in
Reports limitations with OU/DN
Hello. I would like to create one report to list all computers with the OS Windows10 that are located in the OU WIN11, and all computers with the OS Windows 11 that are located in the OU WIN10, so that we can move them to the correct OU later. However
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