Hi!

Is there a way that we can set a ticket to email the technician a notification when a ticket that was previously on hold has it's status changed to open? Specifically when the on hold status was scheduled to change (see below). 

I tried making a custom trigger, however it only works when an on hold ticket is created, not when it converts back to open. 

Is there a way to do this but in reverse? (On Hold > Open > Send Email Notification)