Changes in Daylight Savings, its impact on DeviceExpert
Hi, Changes in Daylight Savings for 2007 scheduled to take effect on 3-11-2007 will affect Java applications in the United States. This would lead to improper reporting of applications, which handles time-related data. Updated Java Runtime Environments contain updated rules to report appropriate time with respect to the time zone. Users in the USA who are running DeviceExpert build number 4210 or lesser are requested to patch the JRE. Please follow the instructions below to patch the JRE. Prerequisite
Reports on rights to resources in AD
I have tried ADManager Plus and it is a greate tool. I was wondering if any knows if the product does display rights of groups to resources such as directories on member servers, same as what Novell netware used to do, where you can select a group and can see to which files & directories they have rights to.
Manager role
I'm looking for role that allows to view requests opened by requesters from particular departamant. -- Piotr
Requests are created double
When support rep creates a request for client, requests are created double.. Please advice Thanks EFEM
problem fetching mail with IMAP
Hi, Having problems fetching mails with IMAP in SupportCenter Plus. The IMAP status is shown as Stopped all the time, if I start the IMAP fetching SC+ is fetching mail but after a while the IMAP status is shown as stopped again. Any suggestions?? Kind regards, Tobias Wedin
MSP Edition: Demo's "Top n"-Tables Upon Login
How can one re-create the the admin's Home tab that is demo'ed at http://demo.opmanager.com/ I would like to be able to have insight into some "Top n"-tables upon logging in without having to click through to reports. Thanks! -Alex
Problem with script monitor
Hi I have problem with Script monitor under Windows XP. I have such error: "Either the script does not exist or the given mode was wrong. Please verify it" I'm sure that script exists but I'm not sure about given mode. I'm using openssh for Windows and the mode is "switch" (etc/passwd-> ..../home/pawel:/bin/switch) Pawel
IIS SNMP Values
I have installed the free version of Applications Manager, and have successfully setup a Windows 2000 Server monitor, with SNMP to gather CPU, Memory, processes, etc. However, I have also setup a monitor for the IIS service on the same box, and when I view the monitor I see the message: "The Website Statistics is available when you monitor the host where IIS Server is running in WMI mode. Click here to change the mode." When I click on the "Click Here" it asks me for the SNMP information of the W2000
AppManager - IIS Performance Statistics
I have installed AppManager (build 7200, Free Edition) on a Centos4.4 Linux box, and am monitoring a Windows 2000 Server, and an IIS Service. I am able to get SNMP information about the server (CPU, memory, disk space, services, etc), however, when I try to get extended statistical information about the IIS Service, it tells me I need to configure the server with WMI, after entering the SNMP info again, and going back to the IIS Service Monitor, I still do not see the IIS statistics. Am I missing
location of database files during install
i am preparing to install our production licensed version of analyzer and would like to have the database files located on a network SAN drive. what is the easy way to do that during the installation process?
Any way to get to see all users?
HI. Looking for a way to be abel to easy see all users traffic. If i go and check top 5 lists i can click any user to see what traffic that person have created. But if i click view all to see all users i cant click a user there to see what traffic a specific user have created. Any way to get this feature added or am i just going for it the wrong way?
SDP6 - Keep Me Signed In doesn't work
I just upgraded our SDP 5.500 install to the new v6 and noticed that the "Keep Me Signed In" feature doesn't work. If I enter my login info, check the "Keep Me Signed In" box, login and then close the browser I will have to re-enter my login info when I go back to SDP. The old 5.500 version had the "Remember me" checkbox that actually saved the login info and then the users just had to click on Login. Now they have to keep logging in over and over. ????
Applications Manager 7200 SP2 Graphs
Hi, Can anyone tell me why the graphs have changed in appearance in this upgrade? Not sure why the blobs have appeared. Preferred the old style graphing! Is there any configuration to allow this to be changed?
No data available
Hi, I have imported two syslog files, two days worth of data. According to the interface I have imported over 4000 records, but when I look at any of the reports I just see 'No data available'. Clearly I haven't done something that I need to. Please advise items to check. Thanks Vaughan
Report table linking problem
Hi, I've created some crystal reports from the SD+ (5507) database previously but now I want one showing workstation specs and department and location. I have so far been unable to get the links and the table relations that I've found have not helped. I want to show details from "systeminfo" such as make/model, proc.speed, etc. and group it by department. Most workstations are assigned to a individual user but some are shared machines assigned to a department. I need to be able to resolve each workstation's
SD+6 Does not start correctly on system reboot
I am having a problem that if the computer running the SD+6 server gets rebooted, it does not restart the services correctly on a reboot, it thinks they are running but there is no Web access - Page not found error. To fix it I have to manually go in and do a Stop Service Desk Plus server, then after it stops Do a Sart Serive desk plus, then after about 2-3 min its working again as expected. I would like to see why it wont start on a system startup, after I get it started I can log off the server
Upgrade to SD6 unsuccessful
I have attempted to upgrade to the new version twice. Luckily I run this on a virtual server so I was able to go back to my old copy. First time I could get in but was getting disconnected. I tried a second time and cannot even get to the SD login screen. Appears that the java.exe process opened hundreds of connections to itself. Will not connect to SD. Need help.
Priority by assets?
Hi, is there a way to set a priority directly from an equipment? Or at least to have SLA criteria based on an asset? Thanks!
Disappearing Sub-Categories
I am running SD+ V6 using MS SQL Server. I have had a weird thing happen; while I was adding Categories, Sub-Categories and Items, I had a whole Sub-Category branch disappear, including it's child Items. I looked in the data table to see if it had become orphaned, but it and it's Items are no longer in the table either. I cannot tell you exactly what I had done to cause this, but I was basically adding and renaming a few Sub-Categories and Items.
Any way to make Time Entried Visible to end users?
If possible I would like to make time entried visible to the end user. Is that possible or can I request that as a feature for antother release?
SD+ 6 category problem
5507 allowed to assign technician for category and sub-categories. For SD6 I see a possibility to asign technician for category only. Not for sub-categories and items. Why this feature is missing?
OpManager & SuSe 10.2
I would be interested to hear from anyone who is successfully running OpManager 6.0 on a SusE 10.2 machine. TIA
Autonomous System View
Hi, On the Autonomous System View screen, is it possible to filter or sort it by traffic? Right now it tries to load all AS numbers which on a system pulling in full routes is causing my browser to crash. Thanks!
MSP: Detecting virus scanner version
OpManager MSP edition can scan a server and tell you what Virus Scanner is installed in that machine. By default TrendMicro, Norton, F-Secure etc can be detected. If you want to extend this capability and make it scan other virus scanners you can edit the file. This is what one of our MSP customers, David Jacobson, did to make it scan his Symantec. strKeyPath = "SOFTWARE\Symantec\Common Client" strKey = "version" objReg.GetStringValue HKEY_LOCAL_MACHINE,strKeyPath,strKey,strValue if strcomp(strValue,"")=1
SD+ 6 reports error
During report editing on the "Filter" page I get a following error: Line: 471 Char: 30 Error: Expected ')' Code: 0 URL: http://localhost:8080/CustomReportHandler.do
Reporting of memory is incorrect
The reporting of my memory level on one of my Linux servers is being reported as wrong. How do I reset the memory reporting for this device.
SDP6 Self-Service Portal password strenght
Is there a way to strengthen the default password sent to Self-Service Portal Requestors, currently it uses their e-mail address as their default password. I realize I can manually change the passwords, but this is easy to overlook when new requestors sign up.
SDP6 Business Rules are not working
I have a new installation (not an upgrade) of SDP6 running on MySQL. The Business rules are not working. I've tried creating several different rules with different criteria and actions, but none of them work.
Customize snapshot page dials for specific device
Is it possible to customize the snapshot dials for a specific device? i have a NetApp filer device and have some custom graphs already setup, but I'd like to see them as dials on the snapshot page.
Filtering "Dial-in Deny Access" and resetting pass
Hello, Just started using ADManager Plus. I saw you can filter users on Dial in access. I would like to change the password settings for all of the users who don't have Dial-in access, but I can't (or don't know how to) filter in the AD Mgmt tab, only in the AD reports tab. Or is it possible to add a column in the page where ADManager plus lets you choose the users?
Limit on Categories, Sub Categories, Items?
Is there a limit on how many Categories, Sub Categories & Items we can enter? I need to enter over 100 subcategories for 1 particular category and it stops at a 100. Is there a reason for that? How can I modify that? Thanks.
Monitor custom app
Hello, I wan to monitor a custom app on one of my server. I would I monitor this applicatoin. It runs on the server all the time with a user logged into that server. thanks
request approval notificiation problem
Hi when a approval notifiaction is sent to a customer they get the following Your approval is required for a Request to act upon. The details of the Request can be found at <a href='http://www.chameleoncomputers.com/approval/Approve.jsp?ITEMID=9282&MODULE=Request&KEY=11172671959285>http://www.chameleoncomputers.com/approval/Approve.jsp?ITEMID=9282&MODULE=Request&KEY=11172671959285 -- which is not a clickable click. when i look at the template i tried to readd the approval link to the template but
problem running reports SD+ 6
hi i have just upgraded from 5.5 to version 6 and i am no longer able to run reports when i go to the report section and click on a report to run it, it says no data available when i modify the report and go thru all the steps basically when i click on run report nothing at all happens, this is quite irritating as i use the report function a lot has anyone else had this issue and or knows of a solution? thanks
Installation Questions
Here's a stupid question for everyone. The install guide references a web server. I take it if I'm using Windows I need to install IIS? Is that what everyone else is using? I have no experience with IIS so don't mind all my stupid questions. :oops:
Do I need to download MSSQL
Hello, I just upgraded from 5506 to SD+ v6 and was wondering if I need to download Microsoft SQL Server or something to take advantage of the MSSQL backend support? Thanks.
SD+ 5.5 to SD+ 6.0
hi i have created a test box with the current version of service desk to match the live install, i have also created a backup of the database and copied this across to, all working fine, the problem i have is when i install SD+6 it uninstall my old version and installs which is ok, but the the problem it is removes all the existing mysql data, so after sd+6 is installed none of the data is there, i have tryed to restore the back but it wont allow it. can anyone shed any light please, thanks
Problem with Time Spent Entry
Hi Service Desk Support, After SD+6 upgrade, I'm having a problem viewing requests with Time Spent Entries. It only displays half of the request page up to the Request Details portion of the screen. In some cases, it displays the following text: <a class='spotEdit' href=javascript:void(0);"onClick="loadSimp... Also, for those problem request tickets, the menu buttons (such as Assign & Action) do not respond when clicked. On a good note, when I generate a Time Spent report my data appears. Can you
Multi-Homed Server with SD+ 6
With prior versions of SD+, I was able to install on a secondary IP on a multi-homed server by editing sample-bindings.xml and TrayIconInfo.xml. However, when I do so with version 6, I simply get garbage like this: �� sr java.rmi.MarshalledObject|� ��c�> I hash[ locBytest [B[ objBytesq~ xpH�"^pur [B�� � T� xp¬� sr org.jnp.server.NamingServer_Stub xrZjava.rmi.server.RemoteStub���ɋ�eZ xr java.rmi.server.RemoteObject�a�� a3 xpw6 UnicastRef2 192.168.1.9 ( ދ� Ŕ�x when I attempt to go to the page.
V6 Inventory > Workstation View Problem
In V6 there seems to be an error in the "Assign" column. If the Workstation is assigned to an individual it only shows the "?" instead of the person symbol that it had before the upgrade. The workstation is assigned to someone, it's just not reflected as such in the workstation view. If I filter on "Unassigned" or on a specific individual then this works fine. Is this a problem anyone else has and how do I fix it? Thanks.. Greg
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