Issue Deleting a domain
Hi, When trying to delete a domain in SD plus, I get the following error message: FAILURE :Error occurred while deleting Domain. Please report the problem to the system administrator, with the Error Code - 1,172,453,266,846 Thanks for your help
Process Question for ServiceDesk Users
I know support has their hands full (and you guys have been great by the way) so this is a process question for users. I'd like certain categories of requests to require escalation and approval before they are resolved by the technician. How do you handle this through the business rules, if you do? Also, I'd like the purchasing manager to get email notification any time a PO is created. How do others have this set up? Thanks:)
MS SQL issue
I cannot use a named instance of SQL server. I am only able to use a default instance, this is a problem for us. Thanks for your prompt support.
ServiceDesk Plus 5.5.0 - Contracr Renewal Strange Behavior
I have a contract entered into ServiceDesk. The program has not yet reminded me that the end of the contract is approaching when I renew the contract. A few days after I renew the contract, I am reminded that the contract is ending soon. Will I be reminded forever that the contract is ending even though it is renewed?
Upgrade to SD+ 6: Error when stating MySQL
I have updated SD+ from version 5506 to 6000 in my test environment. After the upgrade SD+ won't start with the following error in the event viewer: Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 1-3-2007 Time: 12:22:33 User: N/A Computer: xxx Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. Is it possible to fix
Migrate Service Plus to new server
Hi, Hope you can help - I want to move Service Desk Plus from one server to another. Is there a procedure in place for this or is it simply a case of backup and restore once installed on the 2nd server. Thanks Etnic
SECURITY ISSUE: Passwords stored in plaintext in DBLog.txt
After the installation of SD 6, I looked through some of the log files because the engine would not start. Within the DBlog.txt file, I saw that the password for the login used to configure the database is stored in plaintext in two places. It is not the largest security issue, since a person would have to a) be able to access the server locally or via default share, or b) be able to browse files via a web browser, but it is still not a good thing.
MS Sql Server <> MySql
Does service desk work with MS Sql instead of My Sql? thanks
Requestor gives approval if the given solution is acceptable
After a requestor gets a solution from a technician, is it possible that the ticket will be closed automatically after the requestor has given his approval that the problem is solved. If the problem is not solved the ticket should be sent back automatically to the technician. Is there already a solution for this?? Thanks in advance for your help.
Support for IE 7
Any idea when SDP will officialy support IE7?
Active Directory Scanning
We just upgraded to Service Desk + version 6 and had the same problems as everyone else. Then to fix that we upgraded to 6002. The original problems went away, but now we can not scan Active Directory any longer. The same domains that were being used before with the same credentials. Service Desk see the domains, and actually scans them but all of the Workstations and Users (requestors) fail. Has the way to authenticate AD scans changed in version 6? thanks Ryan Guiney
SD+ 6 problems not fixed
Found some problems in SD+ 6. These problems are not fixed by hotfixes. 1. Wrong memory values on inventory. I see KB instead MB and MB instead GB. But MySQL database store correct vaues. 2. Business rules add and reports editing doesn't work for Russian. Look for details: forums.adventnet.com/viewtopic.php?t=41651 and forums.adventnet.com/viewtopic.php?t=40351
- How to register ServiceDesk Plus to the DNS
I'm trying to register the SDP hostname into the DNS so users outside of our network can utilize the Self Service Portal. Can anyone help me with this. It is installed on Windows 2003 Server Web Edition Thanks Maurice
Logon creditials not saving in Firefox 2.0.0.2 or IE 6 SP2
Even if we check to stay signed on, every time I open SD+, the logon screen is blank. Firefox also won't remember my credentials? I tried IE, though I don't use it, and got the same result. Ideas?
Auto assign SLA's to new requests
Hi, I would like to configure SupportCenter to automatically assign an SLA to a new request as soon as it is raised. We have a number of external clients who will just email in support requests, each client having different SLA's, when we receive a new request we would like it to automatically be assigned the SLA that that they have agreed to. Could someone tell me how I go about doing this? Many thanks Karl
capability to email compliance reports ?..
I need the capability to email compliance reports or pieces thereof to an account such that they can be reviewed. I know I can create alerts and user reports for each specific event i want to have sent to the processing account, but the manage engine box i'm using is already incredibly taxed due to the massive amount of data that is being processed. Is there a way I can simply have the compliance reports emailed out? Generally, i'm interested in the locked accounts, failed logins, changes to group
Reistering DNS
Hello, I currently have SDP installed on my Windows Server 2003 Web Edition. I was told that in order for my clients outside of our network to use the Self Service Portal, I will need o register the hostname in the DNS. I do not know how to do this. Can anyone tell me how to do this? Thanks Maurice
view user only
I was if there a link or some can step me through in create a user so when they login they can only view username and password Thanks Frank
custom graphs for Citrix MPS WMI counters
Hello, I was wondering if it is somehow possible to create a custom graph for WMI counters. We have a Citrix Farm and we like to monitor some key MPS performance counters in opmanager.
After Upgrading strange indication in "about" in O
Hi all, I�ve upgraded our version of OPManager successfully from 6003 to 6015 without to much problems. Only the service must be reinstalled. All data is also ok but when I take a look at about in OPmanager I�ve noticed that the addon habe experition dates. before in Version 6003 the expiration was never now it is on 11.04.2007 Why does this happen ? The addon are: MSSQL ActiveDirectory MSExchange SMS Notification Thanks in advance Kai
Remote scripts
I am trying to get a remote script working but it is comming up with an error "Either the script does not exist or the given mode was wrong. Please verify it." The application server is windows and the target is Linux does this cause a problem? Fireblade
Requestors as Technicians
I am running SD+ (Build 6002) After doing an AD import, I am not able to promote a requestor to be a technician, after clicking on the link for a specific user, it brings me back to the list of requestors. All I want to do is once I have imported the users, all users will be listed under Requesters page. Click the user who is a technician and choose Change <username> as Technician option. This will move the user to Technicians list. Any help would be useful, I do not want to go back to version 5.5.
no netflow router found ?
Router : IOS (tm) 3600 Software (C3640-I-M), Version 12.2(2)T4, RELEASE SOFTWARE (fc3) netflow analyzer version 5 I configured all netflow commands as under interfaces ip cache flow Export destination ip net flow version 5 But I could not see netflow router on netflow interface client " saying no router currently exporting" Plz help what went wrong connectivity is ok, no firewall port problem
Monitor multiple interfaces on one router
Hi, I have set up my router with the ip route-cache flow on both interfaces i want to monitor, on version 5.5.0, build 5505 when i add the ip flow-export source (interface) it will only show the the last entered interface, it will not allow me to have both G0/0 and G0/1. So subsequently i only receive the data from one interface at a time, until i go back and manually change the configuration on the router, definitely not he optimal solution. i have tried entering a secondary destination by adding
HP Proliant DL380 Physical Drive Status
I attempted to create a custom monitor to monitor our HP Proliant DL380 physical drive status using: iso.org.dod.internet.private.enterprises.compaq.cpqDriveArray.cpqDaComponent.cpqDaPhyDrv.cpqDaPhyDrvTable.cpqDaPhyDrvEntry.cpqDaPhyDrvStatus OID=.1.3.6.1.4.1.232.3.2.5.1.1.6 Testing the monitor after creation fails, yet works in the MIB browser. I had a hard drive go bad today and realized that this monitor MUST be in place for our 50+ servers. HELP!! Thanks in advance. BC
SD6 - Cannot make Sub-Category a mandatory field
Making the Sub-Category field a mandatory field causes an "Exception : [object Error]" message when trying to create a new request or save an edited request.
SD6 - Request Approval Link not working
When submitting a request for approval, it uses the $ApprovalLink item in the email message. This tag causes the HTML Code for a link to appear in the email message but cannot be clicked on.
Opmanager 6 and Service Desk Plus 6
I have a demo of SD+ version 6 installed on my win2k3 server, and I am attempting to install a demo of OpManager 6 on the same server. I can not get OpManager to run after I complete installation. I have tried using both MSSQL and MYSQL, I have tried changing the apache port numbers multiple times, but I have no idea how to fix it. Anybody out there that can help?
Couple of issues
Hi guys, Great product, but I wonder if the following possible? - Creating "Recurring Requests". Very hand for daily tasks to be created automatically. - Custom field for Request - When it is multiple line, it is just two lines. Would be great to be able to define the size. - Introducing Keywords for Requests and be able to search on keyword. Linked to categories but more variables would improve - Tobe able to change the status of the request manually from Request main screen. - I have various onhold
Bandwidth Monitor and Deleting Alert issues
Hello, I am having trouble deleting IP Address monitor Alerts. I had 3k messages and I select IP Adress Manager and press delete all, the screen flashes and they are still there. I got them down to 2500 messages and they still won't delete. Also I am having issues the bandwidth monitor saying NO Data Available. I have Cisco 4003, 4006, 3550's, I choose V1 and I still don't get any data. Other than that, it would be nice to see port dulex (full or half) in the switchport mapper. Thanks!
Interface down alerts only on some ports of a switch?
Is there any way to configure the interface down alert on a port by port basis for a network switch? I would like to continue to manage all the ports for things like traffic, errors, etc but don't really care if the interface goes down. Many of the ports I am talking to are connected to laptops or desktops. If the user turns their machine off for the night, I don't want an alert but I still want to know if they have a lot of errors. Can this be done? Thanks.
Technical Support
I do not see a change in response time for the IIS monitor on my local machine. To test, I reset IIS a couple of times and no downtime was reported. Greg Peasron
Installation problem
Hello, we are trying to test OpManager. we have the lates code, 6.0 installed on FC3. Running StartOpManagerServer.sh the only error we get after all process start is ___________Start Verifying connection with web server ... Failed to establish connection with web server. Gracefully shutting down OpManag Trying to Shutdown OpManager Schedulers Stopped successfully ____________End. Thank you
Rule Report
Hello, When I compare the Firewall Analyser Report and my Checkpoint logs, the rule ID are different ! Do you an id�a about this ? Thanks
Network Scan
Hello, we've recently purchased SD and we love it so far. One of the big reasons why we chose SD over other Help Desk software was the network scanning feature in order to replace our dated way of inventorying workstations. Right now we're testing out the network scan focusing on one branch and we've encountered a few problems. The lowdown : we set up all of our workstations ourselves so they are configured the same way! At first we had the error "Connection to RPC server in the workstation failed"
Mysqld memory usage and instances question
Hi. Wondering if there is some way to set max mem usage of the mysqld that firewall analyzer uses and the ammount of instances if starts. Running a linux version of firewall analyzer. /Magnus Wiberg
unable to load own defined MIB file
TRAP-TEST-MIB ------------------------------------------------------------ TRAP-TEST-MIB DEFINITIONS ::= BEGIN IMPORTS ucdExperimental FROM UCD-SNMP-MIB; demotraps OBJECT IDENTIFIER ::= { ucdExperimental 990 } demo-trap TRAP-TYPE STATUS current ENTERPRISE demotraps VARIABLES { sysLocation } DESCRIPTION "This is just a demo" ::= 17 END -------------------------------------------------------------------------- when I tried to load TEST-TRAP-MIB.txt thru "upload Mib" in OpManager. I got following error.
unable to process the Enterprise specific trap
Hi All This is my first mail to this group.I am using pManager to recv the Traps.using my Application i am sending the trap. Below is the MIB ############################## TRAP-TEST-MIB DEFINITIONS ::= BEGIN IMPORTS ucdExperimental FROM UCD-SNMP-MIB; demotraps OBJECT IDENTIFIER ::= { ucdExperimental 990 } demo-trap TRAP-TYPE STATUS current ENTERPRISE demotraps VARIABLES { sysLocation } DESCRIPTION "This is just a demo" ::= 17 END ############################### specific Trap is 17.The Trap Generted
Status polling through SNMP only
Hi, I deployed the opsmanager in an network environment where different lan cannot ping each other. Therefore, i was hoping that i can do status polling of devices at other lan segment through snmp. However i am not able to do it at ops manager as there don't seems to have such an function. Care to assist on how i can resolve this problem.?
Eventlog Analyzer 4 (build 4020) problem
I setup the eventlog Analyzer 4 yesterday to evaluate the software. I setup couple devices including cisco switch, Foundry switch, Alteon load balancer and Netscreen firewall. The syslog seems to be ok on netscreen firewall only because I got lots of message off the device. When I test on Alteon load balancer, it generate the syslog (I proof it by running the sniffer on Eventlog server), it arrives the system running Eventlog analyzer 4 but it doesn't appear in the log under the device. Is it a bug
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