Eventlog Analyzer 4 (build 4020) problem
I setup the eventlog Analyzer 4 yesterday to evaluate the software. I setup couple devices including cisco switch, Foundry switch, Alteon load balancer and Netscreen firewall. The syslog seems to be ok on netscreen firewall only because I got lots of message off the device. When I test on Alteon load balancer, it generate the syslog (I proof it by running the sniffer on Eventlog server), it arrives the system running Eventlog analyzer 4 but it doesn't appear in the log under the device. Is it a bug
Installation Problems
having trouble installing the the trail version. On install it asks for port 443 "which is being used by another device" I change the port and the webclient will not open. I am loading on a Windows Server 2003 machine. Is there a "how to" install on a Windows Server 2003 machine and change the ports to work? This to me seems like a very basic install and should be more documentation outlining a solution. Yes, I did a search of the forums and have seen other people with the problem but no answers
Getting device into the right category
Hi, I have a Cisco 871W router that I just can't get discovered as a Router (it keeps coming up as a switch...) I have: - Created a new device type - Edited opmanager_categoryInfo.xml to contain the name of my new device type - Restarted OpManager (6014). When the device is discovered, it comes up as a Switch. I can change the type to "Router", but of course I have to add all the monitors manually. Also, when I click on "Device Type" under "Configure" on the snapshot page, the window that pops up
Upgrade to V6
Hello there again! I've bought SD+ V5 and i had the last upgrade pack installed (actually i have BUILD 5507) My question is ... i want to upgrade from V5 to V6 ... i just need to use the recently released Upgrade Pack (Build 5500 ....5507 to Build 6000) ? Appreciate your reply's! Thanks
MS SQL Backend Support
Hello, I am currently trying to move my existing OpManager backend database to a SQL server. Is there a document, web site, or a person that could point me in the right direction. I have 6014 as the version number. I went into DB Configuration and selected SQL and entered all the info correctly and it is giving me the error "Error in connection. 18452" Any help? Thanks! Kevin
Security Issues
Hi there ! I'm evaluating SupportCenter software for my enterprise, and I have been checking some security issues in the product, like role definitions and permissions associated to these roles. And I've found two details I'd like to discuss with you, because I believe it's not a setup problem. Try logging in as an administrator, and copy the URL for an Account Edition, eg. http://192.168.2.25:8081/CustomerDef.do?mode=edit&id=301 Now log in as an account contact, and paste the URL in the browser
Changing router's IP address - doesn't work?
Hi, I added a router into OpManager using the IP address of a physical interface. Now, I want OpManager to manage the device using a different IP address on the same device. So, I clicked "Device Properties" and changed the IP address to the one I want to use. But, when I ping the device from OpManager, it is using the old IP address instead. I assume that all other traffic (SNMP etc) will be using the old IP address too. I don't want OpManager using the old address for anything at all - how can
discovered network & diagram are gone
Greetings all, I'm in a stage of testing the Opmanager, due to updating in the operating system of Windows of a newly instaled one, i had to reboot my machine which has the Opmanager on it. Unfourtantly after restarting & starting also the Opmanager, i am unable to see the discovered network, Yes i can see IPs but nothing else, even the diagram of a WAN is not there. could there be any solution for this since im in testing phase of this project and i'm really starting to like it.
Can't install hotifx with MSSQL install
I just downloaded the hotfix and tried to install. However, I got an error stating that the update cannot be applied to MSSQL installations (which I have). How do I apply the update? Do I use the changeDB utility to change it back to MYSQL, apply the update and then change back to MSSQL? Thanks
Import users From AD not finding all of the OU's
When we do our import from AD for importing our users, It is not finding all of the OU's the users are in. We have over 100 OU's. Is there a limit on how many it will display for importing? We have 1970 users imported now, but we should have close to 2300.
VPN traffic on a PIX
I have 3 pix 515's, and can monitor traffic on the interfaces. But I would like to be able to have an 'interface' for any VPN traffic, or even by specific sites. Is this possible?
Sorting alarms
When I click on the attentionnumber on the mainpage I get a list of al attentions from that customer. However when I want to sort the list on the Alarm Messages, and click on "Alarm Messages", I get the list sorted. In this list all customers are displayed instead of the one I want. Is there a way to get this done? Dimitri
scheduled reports email authorization
Hello, Im having trouble with scheduled reports. The warning emails are being sent but the daily reports are not being sent due to an authorization error. Any ideas why one email works and the other doesnt? I am running 6014 on windows XP Sp2 Cheers c. javax.mail.MessagingException: 530 authentication required - for help go to http://help.yahoo.com/help/us/mail/pop/pop-11.html 07:00:18:148 AM at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1020) 07:00:18:148 AM at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:716)
Problem with 6014
Hello, I install de 6014 update and after that Opmanager refuses to start. In fact Apache service stop after a while, causing Opmanager to stop too. Any information would be appreciate. To install 6014, i am proceding like this: - Stop the Opmanager service. - Running updatemanager.bat (in a windows 2003 server). The process of update do not return any error.
INTERFACE REDISCOVER PROBLEM
HI ALL, ----->sometime before i have unmanaged few port of my switch and deleted it as i did not wanted to see that on my snapshot page .but now i m going to connect devices with that ports when i rediscover it it shows me in snapshot page and i add it..but when i refrest it it does not apper....i have deleted my switch and discover it again but still the same issue..plz if any one can guide me to this prob. --->and another prob is i m not able to fetch interface details of my cisco 6500 switch although
Unable to install Build 6001 with MSSQL
I tried to upgrade from Build 6000 to Build 6001 but I get the following error:
How to turn OFF "Resolve DNS"
Hello everyone, First off I just want to thank ManageEngine for such a great product. The reporting on the data that our Cisco PIX provides is just awesome. Now onto my question: I was trying out the "Resolve DNS" feature on the reports and it worked fine. Now I want to view IP addresses ONLY. How do I turn off DNS resolution? -- James
Group Uptime Reporting
Hello: Is there a way to change the availability reports for monitoring groups so that if 1 server in the group is down for 10 minutes that the group will get an appropriate weighted downtime? Instead of the following: 1 server out of 20 down for 10 minutes out of 30 minutes gives group a 33% downtime Something like this: 1 server out of 20 down for 10 minutes out of 30 minutes: 590 minutes (600 minutes total up - 10 minutes total down/600 total minutes (20 servers * 30 minutes) = 98.33% uptime for
Logged in user
Is it possilbe for the workstation or domain scan to pull the logged in user.
Exception: [Object error]
Is anybody getting the same error when updating requests? Exception: [Object error] Just upgraded to ver6.
Mandatory fields while closing a request
Hi Can someone help me out with how you set up Mandatory fields while closing a request I have searched manual and can't find how it's done Cheers
A demo on Version 6.0
I have come again with an update for the Version 6.0 again. Go through the demo @ http://itildemo.servicedeskplus.com/ How to login : Login as "demo" ( the password is the same ) to check the Technician login Login as "guest" ( the password is the same ) to check the Requester login What should you check for : a) Category / Subcategory / Item under Admin -> HelpDesk Customizer. b) Role for Reports under Admin -> Roles. c) Department Head Role under Admin -> Requesters. d) The keep me signed in feature
Requester cant send requests due to error
The error is exemption: [object error] it only happens to requester account. Once a requester wants to send the request by clicking "add request" button, this error popup please see attached screenshot. This problem occured when i migrate to SD 6.0, i dont have problem using the previous version, though. So please help me fixed this one
Categories missing in Ver 6
Hi, I just updated to version 6 of servicedesk and now when I create a new request and click the drop down for category, there are no categories listed. I have a lot of categories and they are still there under admin but for some reason they aren�t showing when I edit, open or close a request. I am unable to open, edit or close a request until this problem is fixed. Does anyone else have this problem? How can this be fixed? Version 6 is full of bugs and should have been tested better before being
SD+ and Asset Explorer
Is it possible to have SD+ and asset working together as one app. I tried to install but the second to start refuse to start on the same port as the first (seems logical to me) So how would it be possible as told in another topic to have asset taking over from the asset and purchase menu in SD+ IS it possible today to have such a configuration or do we need to wait for the new product to come sd+ integrated with asset explorer. I understand from your previous explanations that this should be possible
DST and Java Version
I've installed the service-packs and upgraded to 7200, successful. I also decided to upgrade my Java following the instruction by Support. All went well until I ran the "dstupdater.bat". See error message below; The system cannot find the path specified. All Environment Variables are set CORRECTLY. Starting "C"\Program Files\AdventNet\ME\AppManager7\working\jre\jre "update ....." 'C:\Program' is not recognized as an internal or external command, operable program or batch file. Current Java is 1.5.0-b64
Department Head Role must be a Technician?
Just wondering if the new Department Head Role has to be a technician or is there a way to assign the role to a requester? I was hoping that a lead requester could view and deny or approve requests with reason. This person has no reason to have the functionality of a Technician. Thank you, Bill
Time Spent after SD6 upgrade
SD6 upgrade Add Time Entry does not display on existing requests after upgrade. On new requests when click on Add Time Entry nothing happens.
Category selections dropdown menu fails on new request
after upgrade to SD+ 6.0.0 requestor can not choose category drop down, has anyone else seen this problem?
WEB Forms
How to add WEB form to let users sumbit there requests?
Some user cannot create new request
I am using Service Desk 6 with IE 7, some user cannot create new request, the error message is " Exception : [Object Error]" But on the same pc another user can create new request.
Old requests look funny
Hi, Another problem with the 6.0 release (it seems we have a buggy one :( I updated from 5507, now the old requests made from the web interface look something like this: "<p>....text.</p><p>...text. Do you have a solution for this?
Questions about installing SDP6
I have recently joined a new compnay using Service Desk Plus 5.5.0 Build 5004 and have been told to upgrade to version 6. Now this creates a few problems as i have no idea how the sdp was setup in the first place. I have downloaded and scanned through the admin guide pdf available and have tried to install sdp 6 on a virtual workstation to test if it works from a clean install. Reading the forum i get the impression that i need to upgrade to build 5507 before going to version 6 but am unsure so i
Free version and MS SQL Server?
Can I use the free version with MS SQL Server?
Category List Not Showing in SD6
I just installed the update from 5507 to 6 and everything seems to be working correctly BUT in the request form there are no categories to select. Even though we have categories setup the requester can not see them or select any. I did flush my cache out before I logged in again also. Thanks! -Brandt
No Longer fetching Mail after upgrading from 5507 to 6000
I can't seem to get the Service Desk to pick up emails from the server this morning. I upgraded from 5507 - 6000 yesturday afternoon, and since then it hasn't polled anything. After a quick search on the forum here I tried the "Stop Emails, Stop SDP, Start SDP" method, but still no joy. When I look in the serverout0.txt I see the following: [09:36:43:046]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: MailFetchingTask instantiated. | [09:36:43:156]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|:
new vendor input fro non admin user
Hi to all Just checking the new service desk before updating# is there any way to all a non administrator to add a new vendor ???? Thanks Paul
SD 6.0 error message=> "Exception: [object error]&qu
Our Requester experience this error once they click "add request" button. They cant send requests now when we migrated the application to SD 6.0. . I already clear all browsing history of IE7 same error occured.Please help!
ReleaseDate for SD+ Patch?
Hi there, i have mentioned several errors here and i have also mailed some to support <at> servicedeskplus.com. One final Question: By when do you plan to provide a Patch to fix up the first errors?
How to manage time spent
I need some to help me with how they keep track of time spent. Our current system gives us nothing right now. One of the reason I would like to switch is because of the reporting. A ticket is open and sits in open status. A tech starts the ticket and time is kept unless marked as closed or on hold. The problem I have is there is no time spent listed on ticket details. The only way I can see the amount of time spent is to close the ticket and then go back and add a time entry. This was the case in
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