Problems with OpManager 7
I just upgraded to OpManager 7, the demo looks extremely impressive. However there is something seriously wrong with the web interface on my version. Images are missing, some of the javascript links don't work and it looks as if a css template isn't being applied. I've attached a screen shot to give a better idea of what's going on. I'm running Fedora Core 5. Thanks
Organise the Dashboard View
Is there a way to order the domains in the Dashboard View? I have several domains and I would like to move the most important one to the top.
Hiding Requet History from Requester
Is it possible to specify what information in the History of a Request is shown to the Requester or to simply switch that tab on or off? The requester should not be concerned with the details of the request i.e. who performed what action. The discussion is all information they really need and it is up to the IT department how they resolve the issue. Displaying names of technicians only lead to requesters trying to contact them directly. Any views on that?
Category List
I'm currently evaluating the ServiceDesk product and I'm impressed with what I've seen so far. We've been using BMC SDE since August and it's just not doing the job for us. I have a question about setting up request categories. In BMC, we have the ability to hide certain categories from requesters in the self-service portal because some categories we use are for internal purposes only. For example, we have a category called "meeting setup" that we use internally to handle room reservations in our
CPU Usage Via Linux Agent HOSTRESOURCE MIB Wrong
Hello, I am running Opmanager 6015, with the Linux Agent SNMP. Everything works well in opmanager, except the CPU usage resource monitor via HOSTRESOURCE MIB is wrong. It says anywhere from 3 - 12%, even though I have a CPU stress tester program and I run it, and it uses a 100%, I have verified this via top and uptime. Any idea why the wrong CPU usage is being displayed? When I go into the Linux Agent Tool, port 8040 everything seems right. I just think OpManager is mis-reading or calculating the
Can i enable flow on trunked interfaces
I cant seem to do this. Using Cisco 3550's I need to monitor the flow from the customers LAN. I thought the easiest place would be the uplink to thier lan/s. Or should i just enable the flow on the user VLANs
Scan of Workstation
Dear I have a problem to scan a workstation. We deactivated the firewall. The workstation exist allready in SD Plus. I deleted the workstation in the inventory. Made a new scan with the ip address, the workstation can be scan fine, after that I try to scan the werkstation in the inventroy with scan now. Result that The Workstation can't be scaned. Error: "FAILURE :No response received from workstation. Probably the workstation might be switched off or does not exist." I don't understand the problem.
Adding an attachment to an already created request
Hi, I was wondering if its possible to add an attachment to a case once it has been created. I can do it as an administrator by editing the request but how does the end user that created the request do it. Thanks in advance, LJ
Technical Support
How to filter/ensure that specific filesystems are being monitored on a server which has many mounted filesystems? Vince Inman
SNMP is enabled, but no response to SNMP queries
I am trying to monitor several servers, all have SNMP enabled in their services list, yet when I try to check the details of each one, it comes up with "No response to SNMP queries. ICMP is enabled." under Status. The location, contacts, etc. come up with "Does not respond to SNMP queries." Is this some setting in your software or do I have to enable/disable something on our servers? Thanks.
Daily status report
Is there any way to generate and email a daily status report from EventLog Analyzer? I'm looking for something very small, e.g. the number of events collected by the system for the past 24 hours, or better yet, the number of servers that have collected 0 events. The existing schedulable event reports are very heavyweight... even a subset of 10 or 15 machines gives us a 300 page PDF. This would make our daily audit process much easier. We have to make sure that we are collecting the event logs from
Computer name instead of IP
I finally got the FWA to work but the report only showed the IP address of the workstations. How do I make it show the user name or machine name instead? Or better, link the FWA to Windows Active Directory Service ?
DCOM
Is it possible for ELA to function without the DCOM protocol enabled? Recently we have had to run a series of vulnerability detection scans and consequently we disabled the DCOM protocol from our servers. Ever since then we have had to shutdown ELA since it would not function properly anymore. We would like to get it working again.
Can't e-mail sales, asia-sales or suport
I'm having problems sending an e-mail to sales, asia-sales and support. Can someone from Advent please investigate why this is occuring? The response is coming from portmaster@adventnet.com Thanks, Greg. -----Original Message----- From: System Administrator Sent: Friday, 4 May 2007 11:55 AM To: asia-sales@adventnet.com Subject: Undeliverable: **Message you sent blocked by our bulk email filter** Your message did not reach some or all of the intended recipients. Subject: Enquiry from a prospective
Monitoring Printers
Hi, i�d like to kown how to obtain more info on printers, besides de nbr of pages printed, like : - nbr of scanned pages - page formats - tray load level - tonner , ink level - etc Is there any standard OID e can create has monitors? thanks in advance.
SSL on my Service Desk Plus??
Hello Everyone, How can I load a SSL authentication to the Apache server on my box that I have Service Desk Plus on? Thanks Josh
Resolution template
Is it possible to create a resolution template or form the technician has to fill out when working on a resolution. This would provide us with pre-formated resolutions that could easily be transformed to a solution
Note Feature Moved up...
My users are complaining that the note feature when they respond to a ticket is located to far down the page. Is it possible to move the note feature under the request but above the request details?? Thanks Josh
OPMANAGER 7 ----What can we expect?
Hi, Ive seen a few mentions of OPmanager 7 being release before end of the year. Can you give us a litttle idea as to what to expect? pleeeese!!!
Custom Naming Format
My company uses the following username format: first intial last intial and the last four digits of the users phone #. Example: ts1234 How can I create a custom template to utilize the phone #? Thanks
big log files + low disk space = problem
Hi all, Hoping someone can help me, we have ADmanager Plus installed on a Windows Server 2003 Sp1, and a few days ago windows started to report a low disk space warning. After investagation, i find that there are 8gig of log files belonging to ADmanager Plus under C:\Program Files\AdventNet\ADManager Plus\logs The date on the log files only go back to the 26-04-07 (so none are more then a week old), therfore i am just checking will this problem correct itself as i assume that log files are be cleaned
Suggestion\Request Contacts editing
I think it would be really nice if a contact could edit a request they made. Example: John from company Q made a request but forgot to add in a broken part number. But John cannot edit the request to add in the part number. He has to create another request or dig out a phone number to call his support center.
Tracking what IT staff did in AD
Is there a way to track what a technician did in AD? Doug
CSV Creation
I need departments in my company to be able to type in information on a web page and have it send a csv file to an email address so I can verify and import to create users.
Service Desk Plus Ver 6 build 6005
I am trying to migrate my Service Desk to a new server. I have updated both to Ver 6 build 6005 then backed up the data on the old server, copied the backup file to the new server and tried to restore it. The restore will not complete. I get the following error message: at jave.lang.thread.run <unkown source> Unable to restore database : null, message from server : "Duplicate entry '1557106716-72004' for Key 1" How do I correct this?
Reply on closed request
Hi everybody, Who could help me with the following issue. When we close a request, the requester will receive an email. Mostly, they are very happy becuase their problem is solved. So they send a reply on the recieved email, and thank us for helping them. :P :P :P But..... that email is being fetched and their request is reopend again!!!!! This happened us several times a day. How can we solve this issue??? I thuoght it was a bug, but the SD Helpdeks told me it isn't. I had to make a SPAM rule which
SupportCenter 6001 available !!!
Hi All, The 6001 hotfix is now available. This hotfix CAN BE APPLIED ONLY OVER BUILD NO. 6000. You can download the hotfix from here : http://manageengine.adventnet.com/products/support-center/service-packs.html The issues fixed in this release are available here : http://manageengine.adventnet.com/products/support-center/sp-readme.html The complete download (Windows & Linux) is available here : http://manageengine.adventnet.com/products/support-center/download.html Note for Linux Users : Kindly
Technical Support
I use Applications Manager in xp with snmp mode to moniter Linux 2.4.21-4.EL .The snmp agent is net-snmp 5.0.8. I can moniter cpu utilization,mem utilization,system load,disk utilization.But when I add some process to moniter ,I can't see the processs's cpu(%) utilization.The field always shows the character "-".If I change mode from snmp to telnet,I can see the processs's cpu(%) utilization.What's the problem.Thanks. Nick
FA application loads, pages hang
Earlier today I tried to connect to Firewall Analyzer at a client's site. Once after the log in page no other pages would load. I could go into Database Console and execute a query without problems. But I could not go into the Syslog settings. Home page, Alerts, and Reports will not load. I have stopped and re-started FA several times with no success I did run reinitializeDB.sh, but this had no effect. My system is OpenSuse 10.2 running build 4022.
Bug in SupportCenter 6.0 (Spell Check Feature)
I have just downloaded V6.0 to trial prior to upgrading our V5 installation. Believe it or not the most used new feature requested by my staff will be the spell check. I have just tested it and every time I correct a spelling error it adds a space after every word corrected. For example: This_is_a_spellling_eror. Will become This_is_a_spelling__error_. Oddly if you then rerun the spell check it will auto correct the double space between the words spelling and error but leaves the space between error
GRE problem
Hi ! The information on the some GRE interfaces is not displayed. Interfaces are configured equally. Version : 5.5.0 Build Number: 5505
fortigate change detection
hi i have a question about the change detection for a fortigate. if i enable the option from disable to enable. the operation status show that the change detection is ok but the real-time change detection is still disabled if i check the fortigate the config is changed the syslog is added Operation Status : Enable Change Detection Real-time Change Detection : Disabled [Change] Regards, Roel
Bug in SupportCenter 6.0 (Spell Check Feature)
I have just downloaded V6.0 to trial prior to upgrading our V5 installation. Believe it or not the most used new feature requested by my staff will be the spell check. I have just tested it and every time I correct a spelling error it adds a space after every word corrected. For example: This_is_a_spellling_eror. Will become This_is_a_spelling__error_. Oddly if you then rerun the spell check it will auto correct the double space between the words spelling and error but leaves the space between error
Deleted Sub-Categories still show up in drop down list
I deleted some categories and sub-categories, but when I go to open a new request, the deleted sub-categories still show up. The categories I deleted do not show up, so this is only related to the sub-category. And yes Vinu, I did clear my browser cache afterwards. Ken
Mandatory fields for Closing Request
Is there any reason that "Product" is not contained in the options?
Installed Version 6. Can't import version 5 data
Hi We've installed SupportCenter on a new PC to get around the previous problems. But we now need to import our data. We've tried doing it but no data has come across. Can someone please have a look at our backup file?
Cannot upgrade to version 6
When ever I try to install version 6, I get the following error: SEVERE: Inside SCPreProcessor. Does anyone know how to get around this?
Support Center Down!
Our Support Center Server crashed 2 days ago - and ever since, we are unable to run the program. In the Event Log, it shows the following error: C:\Adventnet\ME\SupportCenter\bin\\..\mysqld-nt: Incorrect information in file: '.\supportcenter\table_53112.frm' We running 5036 - and the upgrade to 6000 will not install. We need assistance as soon as possible.
Migration form MySQL to MSSQL not working
Hi! I'v installed the trial edition of SupportCenterPlus 6. Because we have a huge Server with MSSQL on it I did the Migration from MySQL to MSSQL following the instructions on Your website. After Migration I have restored the last Backup. Following things are not working: - Mail Fetching does not funktion any more - Organisation data can not be stored. It tryes to take the data from an existing Account. If I try to change this data, account data is changed. If I then try to change the account data
Rebranding Tool
Hi, I�m not able to rebrand the "Copyright Adventnet" to "Copyright MYcompany", as i see in FineNet example. My MSP is build 6003. Could you explain why? Thanks in advance W.
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