Reply generates a new ticket. Why ?
With some users, replying to a message (ie the confirmation message sent by the system) generates a new ticket.
With some other users, the reply is just included into the initial ticket (which is the normal reaction).
Why ?
What could be wrong with the first users (generation of new tickets) ?
Note : we made tests with exacty the same info (title of the message, etc.) with different users. Some are OK, some not ok.
Philippe
With some other users, the reply is just included into the initial ticket (which is the normal reaction).
Why ?
What could be wrong with the first users (generation of new tickets) ?
Note : we made tests with exacty the same info (title of the message, etc.) with different users. Some are OK, some not ok.
Philippe