Business Rule based on request Status change
All,
Suggestions or ideas would be welcome on this. In SD+ (build 6003), it appears that one cannot create a Business Rule based on a status change since "Status" is not part of the criteria drop-down list. Here is a situation where it would be useful: if you have a documentation manager in charge of reviewing resolution notes before closing requests and identifying candidates for Solution articles, you would want technicians to enter a resolution then change the status from "assigned" to "resolved". At which point, the request should automatically go into the Doc Manager group queue for review. Anyone has similar needs or know of a way to do this?
Thierry
Suggestions or ideas would be welcome on this. In SD+ (build 6003), it appears that one cannot create a Business Rule based on a status change since "Status" is not part of the criteria drop-down list. Here is a situation where it would be useful: if you have a documentation manager in charge of reviewing resolution notes before closing requests and identifying candidates for Solution articles, you would want technicians to enter a resolution then change the status from "assigned" to "resolved". At which point, the request should automatically go into the Doc Manager group queue for review. Anyone has similar needs or know of a way to do this?
Thierry