work flow
Hi
Does service desk have the ability to create work flows, e.g. incoming support requests to be channelled to either support or development work flow, then assigned to an individual, then to see what stage it is at for example in development, in house testing released to client testing signed off, date and time stamped
So at one glance you can see at what stage of support of development the work is at.
Thank you
saj
Does service desk have the ability to create work flows, e.g. incoming support requests to be channelled to either support or development work flow, then assigned to an individual, then to see what stage it is at for example in development, in house testing released to client testing signed off, date and time stamped
So at one glance you can see at what stage of support of development the work is at.
Thank you
saj