can send email to SD+, but notification email isn't working
Hello everyone
I can successfully send email to SD+ to create new tickets, but the email notifications are not getting sent out. I've tried the checkbox -- checked and unchecked -- for "requires authentication". I'm using Exchange 2003, and I've given permission for SD+ server IP to relay in the virtual SMTP server properties, also the "connection" tab in virtual SMTP properties. It does relay off the Exchange box, doesn't it?
any ideas?
thanks in advance.
I can successfully send email to SD+ to create new tickets, but the email notifications are not getting sent out. I've tried the checkbox -- checked and unchecked -- for "requires authentication". I'm using Exchange 2003, and I've given permission for SD+ server IP to relay in the virtual SMTP server properties, also the "connection" tab in virtual SMTP properties. It does relay off the Exchange box, doesn't it?
any ideas?
thanks in advance.