Bug: Catagories - Assigned to user.
When the technicians put in a ticket and assign a category/sub category. And assign the ticket to a technician, when the ticket is saved, the technician gets re-assigned based on the assign to in the categories setup. Shouldn't this get evaluated when the category is assigned not when the ticket it saved? This makes is a two step process - most of the time - to assign tickets to their selves.
Step 1: create ticket, assign category
Step 2: Change technician to themselves
This might be a vague description, please let me know if you want clarification.
Step 1: create ticket, assign category
Step 2: Change technician to themselves
This might be a vague description, please let me know if you want clarification.