More details in creating request using mail method
First of all, the product looks great. We are testing it for about one week now and answers to most questions are located in your forum and manual. However, one is a bit tricky.
Question:
Our users will send requests using mail client, not web page. When application receives mail it creates request but in that request we can't see all addresses that users entered in TO and CC field. It is possible to see that if one chooses to reply, then application automatically enters that information (TO and CC) in form for replying to request. That isn't practical. Is it possible to customize how requests are created when they arrive through mail, that is to insert TO and CC field in request itself.
Question:
Our users will send requests using mail client, not web page. When application receives mail it creates request but in that request we can't see all addresses that users entered in TO and CC field. It is possible to see that if one chooses to reply, then application automatically enters that information (TO and CC) in form for replying to request. That isn't practical. Is it possible to customize how requests are created when they arrive through mail, that is to insert TO and CC field in request itself.