OPmanager Realtime Gauge
Hello, Currently i use other Network Performance Monitoring and want to compare with OPmanager. On existing NPM i have widget to showing interface Realtime utilization shown as bar like attached picture. My question is can we create same widget to showing
Updated test environment to 14202, now getting "Internal Error" on every page
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
KONICA MINOLTA bizhub 227
Hi ALL We have many Print/Copy/Scan devices like KONICA MINOLTA bizhub 227 and bizhub 283 OpManager has some template for KONICA MINOLTA bizhub 227 but it has some mistakes ( For example: 1) Monitor "Toner Level Black" in device = Monitor "Toner Level
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
Make Specific Work Log Fields required
Is there a way to make a work log field such as Work Log Type and Description required when entering a Work log?
LDAP
Anyone know how to change a config file to turn off LDAP? I was unable to configure it correctly and now I have no way of logging in to it off.
Latest Patches - Filter - Not Approved
I use filters to review latest patches, When I select 'Not Approved' I get Not Approved & Declined. I've even created a new filter to see whats what to no avail. This happened with the most recent update: 11.2.2309.5 Anyone else have this issue
Send email when Policy violation found
Dear experts, Please is it possible to send email when Policy violation found, not on Scheduled base? For example, I have some Policies, but I donot want to do Remediation configlet, I want to send email to respective engineer. Thank you
VMConnectedEvent is not resetting the Status following a VMDisconnectedEvent
After a VM gets a VmDisconnectedEvent and then subsequently receives a VmConnectedEvent, the status is still shown as "Attention" until the alarm is manually acknowledged. How do i setup VmConnectedEvent to reset the status of the Device?
Query to get Technician action in all the tickets
Version : 11027 DB : PGSQL OUTPUT : select au.first_name AS "Support Rep", woh.workorderid AS "Request ID", LONGTODATE(woh.operationtime) AS "Date / Time", woh.operation AS "Action", wohd.columnname ||': Changed From :'||wohd.prev_value || ':Changed To
Error on Add 6th Hards to VM in asset!
When I add 6 hard drives in the VM server on assets module the following error appears right on the sixth hard drive: This Request will not be considered since passing more duplicate parameters to server might result in vulnerability issues.
Connect two domains
Hello Together We have two domains that we manage. Is it possible to manage either both domains with one ADSelfService Plus instance for password reset. Or is it possible to run two instances on one server? One domain is local to us and the other is accessed
Two domains morphed
Hello Together We have two domains that we manage. Is it possible to manage either both domains with one ADSelfService Plus instance for password reset. Or is it possible to run two instances on one server? One domain is local to us and the other is accessed
What is the Admin URL if you have removed the admin login from the login page
I thought it was http://hostname:port-no/AdminLogin.cc. When I flesh that out with my hostname and port number I ge the following. Sorry ! You are not authorized to view the contents of this file. Back | Sign Out
Exporting a GPO Settings Report
I really like the Comparison of GPOs report, it will be very helpful in formulating our Windows 11 GPOs. However it appears you can't schedule this report. Is there any other way to export the report?
Issue with notifications after update to build ver. 7186
Hello Team, I noticed that there is an issue in notifications in Workflow Assigning Rules when I use %username% variable. In the message there is only "-" (minus), before the update to build 7186 there was a user name (samAccountname) of created user
[Free webinar] Maximize productivity and simplify IT management with conversational AI
You may have used ChatGPT. Now check out how Zia, ManageEngine's conversational AI-assistant, can you help you with data analysis and insight gathering. Zia can perform a range of functions such as creating reports, adding reports to dashboards, providing
Query to get Contract which is not had request raised from past three months and support plan remaining allowance for incident based plan
Version : 11027 DB : PGSQL OUTPUT: SELECT ad.ORG_NAME AS "Account", max(wo.workorderid) AS "Request ID", longtodate(max(wo.createdtime)) AS "Request Created Time", comp.COMPONENTNAME AS "Product", ac.CONTRACTNAME AS "Contract Name", ac.ISACTIVECONTRACT
Issue in Scheduled Function
I am having issue to save the Scheduled function after upgrade to 14300. It is saying unable to find the global function though the global function is already there in the system.
How to add multiple Windows services and associate them with multiple servers.
Hello, I have a scenarios where I need to monitor Veeam related services for 1 or more servers. I know we can add single service and associate them with multiple servers but I want to know if there is a way to group all the Veeam* services and then associate
Windows 11 (22H2) Feature Pack patches will now be listed under Missing Patches and Applicable Patches
Hey folks, To ensure a seamless Windows 11 upgrading experience using Endpoint Central MSP, we have modified the UI for Feature Pack patches. Starting Jun. 05, 2023, the Windows 11 22H2 patches would be listed under Missing Patches and Applicable Patches.
Windows 11 (22H2) Feature Pack patches will now be listed under Missing Patches and Applicable Patches
Hey folks, To ensure a seamless Windows 11 upgrading experience using Vulnerability Manager Plus, we have modified the UI for Feature Pack patches. Starting Jun. 05, 2023, the Windows 11 22H2 patches would be listed under Missing Patches and Applicable
Windows 11 (22H2) Feature Pack patches will now be listed under Missing Patches and Applicable Patches
Hey folks, To ensure a seamless Windows 11 upgrading experience using Patch Manager Plus, we have modified the UI for Feature Pack patches. Starting Jun. 05, 2023, the Windows 11 22H2 patches would be listed under Missing Patches and Applicable Patches.
Bitlocker Key Inventory
Hello, im testing Endpoint Central Cloud. We added two devices to our test environment. One device already has bitlocker enabled and we installed the Management Agent. The Bitlocker Key show up unter Device Properties and encryption status is active.
adding different domain on same IP,
hi Dinesh I hope you are well. I have a question is it possible to add different domains on on IP address something like below on different ports ? if it is how? (lack of valid IP) 152.162.3.1:391 152.162.3.1:3910 152.162.3.1:3914
organization roles
hi i was wondering what is the limits on organization roles that we can put in as total in each role and over all organization roles module in service desk plus in premise . and how to search the roles we have given to people to be able to change th
Adding value to HKEY_CURRENT_USER
I am trying to add some registry values under the HKEY_CURRENT_USER header key as a pre-deployment activity using the "registry Settings" option. I can successfully add values under the HKEY_LOCAL_MACHINE header key without issue. But for whatever reason,
ADSSP - Partially Enrolled vs Enrolled Users
How is it determined whether a user is partially enrolled versus fully enrolled in ADSelfservice Plus? I was told before that it has something to do with the number or enrolled MFA auth app compared to the offered configured MFA auth apps. Is there any
Conflicting Roles/Permissions for Technicians
Hello! For quite some time now, since version 11 all the way to 14.2 that we're currently running, me and my colleagues have tried to find a conclusive answer to the following (seemingly simple) question about ServiceDesk Plus: When multiple Roles are
14.3 | no jre after installing update from 14.2 to 14.3
Hi there, after updating to 14.3 the SDP service does not start. Seems like the wohle JRE folder is gone. javaw.exe cant be found if i try to start manually.
Add shortcut to documents in kiosk mode
Hi I'm new to the Manage Engine MDM application and have a question regarding kiosk mode. My aim is to lock the devices (Android tablets) to only allow the user to read a PDF and view a video. I managed to do this so far by using the content management
Query to get Template list with fields mapped to it and default values.
Version : 14000 DB : PGSQL OUTPUT : select sd.name "Service Catalog Name",rt.templatename "Template name",fc.field_name "Fields",fc.default_value "Field Value" from requesttemplate_list rt left join servicedefinition sd on sd.serviceid = rt.parent_service
14000: Request List filters
With the recent upgrades, how are teams or admins managing viewing queues? Most of our techs would use the group-based filter to view their tickets, with this function now removed, techs have had to create new custom views. Obviously this is unwanted
Change Management - report to generate details of change request
SELECT chdt.changeid "Change ID", chdt.title "Title", Longtodate(chdt.createdtime) "Created Time", Longtodate(chdt.scheduledstarttime) "Scheduled Start Time", Longtodate(chdt.scheduledendtime) "Scheduled End", Longtodate(chdt.completedtime) "Completed Time", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", priodef1.priorityname "Priority", urgdef.NAME "Urgency", ctdef.NAME
Trying to retrieve all open requests for a specific group utilizing the Python API. Running into weird behavior.
Hello, I am trying to utilize python to retrieve all the open tickets for a specific technician group. I have successful connections utilizing the correct api endpoint with a valid api key. So far I am working with the following input_data string, { "list_info":
Sites and Regions
hi guys i was wondering what's the difference between Sites and Regions and what Regions do in service desk plus. also if they have a specific key for request and technicians or users.
How to setup default programs
Hi, how can i setup the default program for example adobe reader DC? And how can i test if it is installed before? BR Rainer
HA status is not live but PMP is running on Secondary Server
For the past few weeks we have been having an issue where roughly once a week the HA status to our secondary server switches to not alive but when I check the secondary server PMP is still running. We do get email alerts from both servers that HA is not
Endpoint DLP Addon in Endpoint Central
I have a potentially severe problem. I just got off with tech support. I recently upgraded Endpoint Central to version 11.2.2300.8. A trial of the new Endpoint DLP add-on was in the upgrade. Foolishly, I tried it. I created one rule to identify SSN's
Purchase Requests Query - Requested by
In Asset Explorer, my query is showing Requested By as a number. What am I missing? SELECT pr.requestid "PR ID", (poaddfield.UDF_CHAR1) AS "ITSR", pr.Subject "Subject", pr.requestedby AS "Requested By", (poaddfield.UDF_CHAR3) AS "Funds", Quantity * Estimated_cost
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