Merge similar requests based on the same beginnig of subject
Hello all, I want to auto-merge email-requests with similar subjects. In my case, the subjects of the emails begin with "NR-#123456# - some text". All requests that have the same beginning (including the numbers) should be automatically merged. In the
SSO automatic sign in
I have SAML SSO configured for my instance of servicedesk, I want to have it automatically log them in and just skip the SAML SSO button on the login page, is this possible?
Understanding Add Conversation auto email merging
Please can someone help me with this? Issue: Our ME-SDP will sometimes merge new tickets in to old closed tickets. or We will receive a ticket for a new user account, and maybe another 3 user account requests end up in the same ticket even though they
Endpoint DLP Pop-Up not going away
Hello all, I have updated to the latest patch version 11.2.2300.8 and am constantly getting this. I cannot bypass it. Any suggestions? Try now, opens the DLP page but the pop-up is still there. Maybe Later does nothing.
approval information from version 12 of SDP
Good morning, I allow myself to contact you because we use your solution for the management of intervention tickets within our production site in Fontaine. I updated your software on Friday and I'm on version 12.0 Build 12000 We are a little disturbed
Can't Load Dashboard and Widget Servicedesk
Deploy Slide Show lock Screen with screen time out - Windows 10/11
Hi Guys, We currently deploy a lock screen image using GPO/Intune. We would like to deploy a Lock Screen slide show, is this something Endpoint Central 11 can do or be configured to do? John
Can we allow only Bluetooth audio / mic devices in the device device control
Hi Team, we have a requirement to block the Bluetooth for all laptops and MAC devices. So is there any option we can give exception only for the Bluetooth audio / mic. Because users are using Bluetooth audio devices.
WhatsApp Notification
Is there an option to sent/push notifications from WhatsApp?
OpManager Plus IP Address Manager :- High IP Utilization
HI ALL I have enabled option about IP Utilization via IP Address Manager This feature cover all subnets (LAN and WAN) How i can disable it for WAN subnets ? I don't want receive notifications of IP Utilization from all my ISP at routers of branches.
Password Never Expiring Users & deleted users
HI ALL We have EC 11.2.2300.11 Report "Password Never Expiring Users" show deleted domain users - how I can fix it ?
How to create a software deployment mandatory for newly enrolled PCs
Hi Team, We have a requirement that , need to install the anti-virus software as soon as the new devices added to end point central. Basically its a security concern that first install the anti-virus software for all new devices. we have tried with dynamic
Get Request ID in PageScript
Hello everyone, I am working on a page script that will send some custom fields from ServiceDesk+ to a custom app. I can't seem to find the variable name for the request ID though. For example, I can get the ticket site using this. var site=$CS.getText("SITE");
M365 Security Plus' build 4528 has been released!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4528. Features: Archiving: Users now have the option to archive and restore audit logs stored in Elasticsearch data engine. Enhancement: Users can now view the Schedule
M365 Manager Plus' 4528 build is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4528. Features: Data engine migration for improved performance: For customers who installed M365 Manager Plus before build 4324, Audit, Alert and Content Search data
Assert Management - IP Camera & IP RFID reader
Dear Team, As part of industrial automation, systems, cameras and RFID readers as well as servers, switches and firewalls are networked at various points in the industrial area. I decided to implement the OPManger app to monitor assets, health and logs.
How to allow Apple TV Updates?
Hello, we have a good deal of Apple TVs deployed, and I recently discovered that they are not getting any updates. Not a single one. When working with MDMs in the past, there was typically an option in the kiosk to allow updates to push or not. However,
Failover server wrong status in DB
Hi, Is it normal to have Server status as 7 in the DB for the secondary server? Shouldnt be "1" ?How can that be corrected? From the GUI, failover shows green Best Regards, Bionid
How can we add all assets to the tickets or changes?
Hello, When adding assets that can be added to a tickets, we want the entire list to be included. We can't do this because of the maximum number, is there a way for this? Can they be added as a group or is there a way to select them all? Thanks.
How to pull a report for installed printers
Hi Team, How can we pull a report for installed printers for all workstations.
Hide "With this upgrade..." Banner
With Build 130x, a persistent banner now appears atop ServiceDesk Plus. How can we turn this off? There does not appear to be a button to dismiss or otherwise hide this banner. "With this upgrade, replace the existing agents with Desktop Central agents.
Alert backup technician on reply to request
Hello, I marked one technican as unavailable in the scheduler and assigned a backup technician. The technican on leave has open requests, is it possible to alert the backup technican if a requester replies to any of this requests while the assigned technician
Mail not fetching
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Agent Installation Fails
I have one computer that I can't get the agent to install on. I keep getting the error: "An extended error has occurred". Yesterday, I set up a group policy that turned on file and print sharing. Of the two computers that are active at this site, one
Installing Endpoint Linux Agent over WAN via Ansible
Has anyone used Ansible to install the linux agent to remote linux machines that are not part of the same LAN but have SSH access over WAN? If so, can you share your runbook? Struggling hardcore on this.
OS Name not updating after OS change
Currently have 9 computers running in our environment that were running Windows 10 Professional. However, I changed the license key for these units to put them on Windows 10 Enterprise. When I look in the inventory details of the computer, after running
Error occurs while launching SelfService Software portal - Solution provided did not match MD5 CheckSum hash
I was provided with the attached PDF as a solution for the SelfService Software Portal script error via your Chat Support (Ref: #725171 ) I downloaded the ZIP file from the link as provided in the PDF: https://downloads.zohocorp.com/dnd_60/Endpoint_Central/ZgZ23chsxp1FERA/ssp_script_issue_fix_cloud_2300_7.zip
Endpoint Central Agent Uninstallation
What does this mean? I downloaded the AgentCleanupTool and ran it on the server hosting Endpoint Central. The .exe created AgentCleanupToolClient.exe which I ran on the client PC. (as an administrator)
Problem authorising Change without Subcategory
Hi, Once a change is submitted - the system will not allow it to go into Planning stage, unless a Subcategory is selected, even is Subcategory selection is not a mandatory field. Any ideas?
Offline MFA protection now available with ADSelfService Plus build 6300
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6300. Feature Offline MFA protection for the remote workforce: Logging into Windows machines, RDP machine logons, and UAC elevation prompts that require credentials
Customization Login form doesn't works with some CSS elements!
Customization Login form doesn't works some CSS element! for example this code elements like: content: '\00bb'; and transition: 0.5s; and opacity: 0; not works .btn span:after { content: '\00bb'; position: absolute; opacity: 0; top: 0; right: -20px; transition:
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
Tie Software licenses to GL Codes
Is there a way to tie each software license to a GL code or Cost Center? This would be very useful for reporting and creating budgeting.
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
Maintenance Module - Bulk Import
Hi, is there any way of doing a bulk import into the Maintenance module with a schedule? Scenario is that we have 580 sites/requester and need to setup a maintenance request for each of them that triggers a periodic stock check request. That's a lot of
Forward Resolution Template
Hello community, is there any way to change the template which is used when you forward a resolution? There doesn't seem to be any option to edit the template. Thanks in advance!
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