Workflow or Automation setup ideas
Hello Trying to create a template for our interns that need to be limited on their default AD membership. Would just creating a user template be the best? or is their an automated process I can leverage to do this? Ideally I have my help desk just in
Cant start fresh SD+ on Ubuntu 23.08/Ubuntu 22.04
Hello Fresh install of SD+ on Ubuntu 23.08 / Ubuntu 22.04/ the app just dont want to start at all. Every time there is an error about "Trying to start PostgresSQL server failed" I was following the guide whole time but the problem still occurs Few months
API search
Hi ALL SDP 14500 We want to look for data in a limited period (using the parameter” date of making request”) among requests with a specific/ certain type of parameter from a customer field, to be sure, the number of request and other data from customer
Automated ticket trigger
We have a situation where once one department closes a ticket, we need to be able to take the information from that ticket and build a new ticket for a different department. Basically closing that specific type of ticket would trigger a creation for a
SURVEY REPORT QUERY
Hi, We are using the freeware version 14.1 of service desk plus, we intend to procure the product soon and are in consultation with a provider. The most important thing for us at the current stage is to have a Survey report view that looks exactly the
The mail server and port details you've entered are not related to SMTP.
Hello, I have submitted a ticket to support. However has anyone received this message when trying to use an internal mail server? The mail server and port details you've entered are not related to SMTP.
Bios Security
I would like to know if there some software or feature to protect BIOS, for example with password, on Manange Engine solutions. Tks
Upcoming EOL of API's - Account , Site
Dear Users Greetings for the day. We are writing to inform you about an important update regarding our APIs. As part of our ongoing commitment to providing the best possible service and technology, we are announcing the End of Life (EOL) for the below
ManageEngine Supportcenter Plus - version 14.5 - Build - 14500 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14500 Please refer to the Migration path and the read me available to upgrade your SCP instance. Below are the major features available along with this release.
ansible plugin
I'm trying to get ansible plugin work with PMP but I've a problem... Ansible plugin issues two api requests apparently: (1) https://<URL>/restapi/json/v1/resources/getResourceIdAccountId?APP_AUTHTOKEN=<TOKEN>&APP_NAME=Ansible&RESOURCENAME=<RESOURCE_NAME>&ACCOUNTNAME=root which returns RESOURCEID and ACCOUNTID. This one works fine. But the second call: (2) https://<URL>/restapi/json/v1/resources/getResourceAccountDetails?APP_AUTHTOKEN=<TOKEN>&APP_NAME=Ansible&RESOURCEID=45022&ACCOUNTID=48640 which
Issue in the filtered query in Patch Mgmt
I'm not sure if this can be reproduced in other environments, but I'm seeing this on my cloud instance. Patch Mgmt --> Patches --> Supported Patches under Patches. I haven't checked in other pages such as Missing Patches / Installed Patches / Applicable
Migrating to a new server with different FQDN and IP address
Hi Folks, I'm working on migrating our ME products to a new server (more resources). Currently it appears that Endpoint Central is installed within the ServiceDesk Plus directory. File structure appears like this: "C:\ManageEngine\ServiceDesk\UEMS_CentralServer"
An error occurred while processing an email. Mail Fetching process of ServiceDesk Plus was stopped. Please delete the below mail from your mailbox and restart mail fetching process.
Good morning, I've been having a problem for a few days. The incoming email recovery service stops and returns the error (SDP Notification: ERROR : Mail fetching process stopped ). In the incoming mailbox the emails are read but not processed. I'm using
Alert of locked Technician account, but the account does not exist
Hello ME EC Support. I just received the alert below, but we do not have any such "Admin" local authentication account in EC, per your best practices. Is this a real alert/concern, or an error in the product or? Thanks in advance. Dear Admin Greetings
Integration Servicedesk Plus (and MSP version as well) with SIEM sistems, exem: Qradar, syslog, splunk, etc
Our customer and partners are interested in integration Servicedesk Plus with their SIEM. As example, they need information from history tab from tickets, changes, etc.
Support for Nutnaix in Assets Module as a Virtual Host
I would like to request support for Nutanix AHV as a Virtual Host within the Assets Module. Nutanix is supported in some of the other ManageEngine modules, so hopefully it can make it to the SDP Application at some point in the future.
Overtime calculation
Is there any way to calculate overtime for the ticket? We have work logs and also same timestamps duplicated in the ticket itself. I see there is no way to add overtime for work logs. Maybe there is a way to write a function that will calculate based
How to upgrade from Patch Manager Plus to UEM
Hi, hope you are doing well. Currently using ManageEngine Patch Manager Plus on Cloud. Distribution server already running in place and agents for client computers installed. As subscription will be expired soon, so review for upgrade to Endpoint Central
Inventory
Hi, I want to manage all organization inventory 1. Dont want it will add me automaticly computer to inventory list - how to control it? 2. want to add more details to inventory department name user owner and more 3. want to add printers / scanners / etc'
ADAudit Plus Won't Start After Update 7220
Hello; I update my ADAudit Plus version 7.0.6 (Built:7060) to the latest version to 7220 with the guide referenced link: Download ADAudit Plus Service Pack and enjoy the new product with added audit features (manageengine.com) After update process finished,
Exchange Reporter Plus build 5713 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5713. Feature: Exchange migration: You can now migrate emails, contacts, calendars, and tasks from on-premises Exchange mailbox to an Exchange Online environment.
M365 Security Plus build 4540 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4540. Enhancement: Certificate-based authentication for REST API applications is now supported. You can now update the certificate details in Tenant Settings to authenticate
M365 Manager Plus build 4540 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4540. Features: SharePoint Online Management: Effortlessly manage SharePoint sites and site groups in bulk using M365 Manager Plus.These new management tasks are supported:
I can't update to the build 14501
I have been trying to solve the following error when updating with updatemanager.sh for a couple of days now: Upgrade interrupted as the scheduled migration tasks of request notifications, inline images and resolutions are not completed. Make sure the
ServiceNow and SDP : Two Way Communication for UPDATES?
HI All - I've been reading documentation on ServiceNow and SDP API integration and I have a question. It seems when configured, the API can automatically create a ticket in SDP from ServiceNow and visa-versa (create a ticket in ServiceNow FROM SDP). However,
Report to pull all email addresses that have created tickets this year
Hi, How do I create a customer report that creates a list of each unique email address that we have received an email from? It would be especially good if it could also have a count for how many tickets were created by each email address.
[Free webinar] Catch critical signs of vulnerable security protocols
Hi folks, Are you ready for cybersecurity month? Join us as we get the ball rolling with our webinar on five warning signs of vulnerable security protocols. Date and time: September 28, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The
[Free webinar] Catch critical signs of vulnerable security protocols
Hi folks, Are you ready for cybersecurity month? Join us as we get the ball rolling with our webinar on five warning signs of vulnerable security protocols. Date and time: September 28, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The
Upcoming enhancements in ServiceDesk Plus cloud - Dark Mode
Dear Users, We are elated to announce the upcoming enhancements in ServiceDesk Plus cloud(Dark mode).Below is a brief run-through of the same: Dark Mode Introducing Dark mode for enhanced display of the application in low-light environments. Click the
Upcoming enhancements in MS Team Integration and Release Status Type
Dear Users, We are elated to announce the upcoming enhancements in MS Team Integration and Release Status Type .Below is a brief run-through of the same: MS Teams Integration Enhancement Enhanced Home Module: You can now access the tabs like Dashboard,
Report grouped by month
Hello. How do I make a report in te best way in my sdp msp(version 40001) for a specific account with colums: Request ID, Subject, Technican, Created time, completed time Requst mode: Preventive maintenance The report should Sort this years preventive
OAuth Mail Sever Issues
Occasionally, our OAuth in ME EC Mail Server Settings stops working, and we must set it back up in the dashboard. One moment you're getting emails from EC, then nothing. I go into the OAuth settings, and it's all blank like it had never been set up. I
Email Command - Date Field
What is the format used to set a Date field via email command? I've used both of the below formats but neither worked. The field just remains empty. All the other email commands I'm using work on this form and I've double checked the field name to make
Rename Technician Field?
Hi there- I am configuring our HR Help Desk instance of Manage Service Engine. Our employees are not accustomed to calling our HR Reps "Technicians" so I'm wondering if anyone has a Script they could share for renaming the Technician field to HR Rep?
How to recovery delete asset on SDP and Endpoint Central !
Please help us recovery delete asset on SDP +!
E-mail Command troubleshooting
Hi, Is there any way to troubleshoot e-mail commands processing? We've always had a bit of issue with some mails not getting processed correctly, but it has gotten worse after updating to 14.3 from 14.1. The emails are generated by a website form, so
Query to get Request Time Elapse calculation of service request changed to incident request.
Version : 13000 DB : PGSQL Query: SELECT wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", aau.FIRST_NAME AS "Requester", longtodate(wo.COMPLETEDTIME) AS "Closed On", ad.ORG_NAME AS "Account", rtl.TEMPLATENAME AS "Template
Query to get Request list based on created time grouped by
Version : 13000 DB : PGSQL OUTPUT: SELECT wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", aau.FIRST_NAME AS "Requester", longtodate(wo.COMPLETEDTIME) AS "Closed On", ad.ORG_NAME AS "Account", rtl.TEMPLATENAME AS "Template
Query to get Request conversation info with last updated info
Version : 14300 DB : PGSQL OUTPUT : SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "Requester", (wo.TITLE) "Subject", (ti.FIRST_NAME) "Technician", LONGTODATE(wos.LAST_TECH_UPDATE) AS "Last Updated Time", lastby.first_name "Last Updated By", longtodate(wo.CREATEDTIME)
ADManager not showing correct licensing information from Office 365
Hi All, I'm trying to update O365 licenses for our User Creation Templates. When I open a template and go to the ""Office 365" tab to assign a license for the template, the updated Office 365 licenses do not show. Most of the licenses do not show. How
Next Page