Unable to open archived requests
Dear, We have problem opening archived requests. Archived requests are visible but we are unable to open them Log [15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: ****************** Inside of SdpSecurityFilter class ******************|
Can't select Edit Group and Technician
I'm facing this problem, please give me a guide.
Book Value and disposal cost
Hello In the Assets section, after selecting my desired asset and then going to the Financials tab, I can add depreciation value to the asset. When I complete the depreciation details for the asset, the current depreciation amount is placed in section of Current Book Value ($). What is the relationship between depreciation value and disposal cost? regards
Managing SaaS Subscriptions
Hi there, I would really like a way to manage SaaS subscriptions better. We've been experimenting with various ways of cataloging all of our software and subscriptions, and I'm finding it a bit frustrating. We've sort of found that having things as a
File storage path
Does the File Storage Path point to the actual directory for file attachments, e.g. fileAttachments\ or to the directory containing that folder? We upgraded to v.14 and we are getting a warning about our file storage path. It is currently set to "C:\ManageEngine\ServiceDesk\bin\\.."
Download MIB for Camera
on Asset Scan I cannot scan full bosch camera, Just I see IP, name and model, and all of the attributes doesn't fetch. where I can download their MIB? Bosch Camera DINION IP starlight 8000 MP (CPP6)
reply received in custom trigger
any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
Mail fetching randomly failing
Recent install of the free version. Mail is configured with Microsoft Graph and was working just fine for a few days and then randomly stops. Restart fetch and do a sample test. Test is successful but mail is never actually pick up from the box. After
Query to get Project and milestone timespent in same query.
Version : 10.6 DB : MSSQL OUTPUT : SELECT tpr.PROJECTID , MAX(pr.TITLE) "Title", (SELECT SUM(ct.TIMESPENT)/1000/3600 "Total Time Spent" FROM ChargesTable ct LEFT JOIN TaskToCharge tkc ON ct.CHARGEID=tkc.CHARGEID LEFT JOIN TaskDetails tk ON tkc.TASKID=tk.TASKID
DOD banner on web console login
I was wanting to have a banner display before the login page. I know this is a DISA stig setting for IIS (even though desktop central doesn't use IIS) I'd imagine still a requirement. I already have a HTML banner file just not sure how to incorporate
Query to Request created from Mail and waiting for an Tech Reply.
Version : 14001 DB : PGSQL / MSSQL OUTPUT : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", ad.ORG_NAME AS "Account" FROM WorkOrder wo LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID LEFT JOIN WorkOrderAccountMapping wam ON wo.WORKORDERID=wam.WORKORDERID
Even with ##RequestID## SDP cloud still create as a new case
Hi Team, I would like to know how to tackle this issue. When I created a new case under SDP, system will issued a new ticket number. I taken the ticket id & even use the ##RequestID## inside my subject id during i send email via outlook, SDP still record
About retention settings
Hi all, As seen in the help page(https://www.manageengine.com/products/eventlog/help/StandaloneManagedServer-UserGuide/AdminSettings/db-storage-settings.html) retention settings of ela, "Current Storage Size" allows us to adjust how many days to keep
About retention settings
Hi all, As seen in the help page(https://www.manageengine.com/products/eventlog/help/StandaloneManagedServer-UserGuide/AdminSettings/db-storage-settings.html) retention settings of ela, "Current Storage Size" allows us to adjust how many days to keep
Analyzer doesn't seem to be parsing firewall logs
I'm trying to send OPNsense (fork of PFsense) firewall logs to the analyzer. However the analyzer doesn't seem to properly parse the logs as firewall logs. Such as it doesn't see the IP's or action etc of the log. It managed to pull the date pretty much.
Business Role
Hi there, Can I associate all my request to specific Site, Group and Account? If Can , How can I do it
I couldn't update my Certificate on PMP
Configlet didn't start automatically
Good day, experts, Could you please advise if I do something wrong or missing something? Scenario: I have access-list that must be same on all switches Configlet should start and fix access-list if any issues with config What done: CLI configlet (script
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. To know more about the details of the zero-day vulnerabilities, kindly refer to this forum. To mitigate the vulnerabilities using Endpoint
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. To know more about the details of the zero-day vulnerabilities, kindly refer to this forum. To mitigate the vulnerabilities using Vulnerability
Query to get Incident Based Contract info
Version : 11026 DB : MSSQL OUTPUT : SELECT ac.CONTRACTNAME AS "Contract Name", ad.ORG_NAME AS "Account", accmgr_user.FIRST_NAME "Account Manager", sp.serviceplanname as "Support Plan name", ac.contractno as "Contract Number", CASE WHEN ac.isactivecontract
Access Control Report
Hi, Is there a way to create a report for accounts that don't have access control rules set on the? For example, list all account called "Admin123" where no access control rule is set? We add on average 2-3 computer per week and at the moment I bulk select
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify you that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. CVE ID Description Impact CVE-2023-29336 Zero-day Win32k Elevation of Privilege Vulnerability
Query to get Request Closure Comments added by requester.
Version : 13000 DB : MSSQL / PGSQL SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", rtdef.NAME AS "Request Type", lvd.LEVELNAME AS "Level", std.STATUSNAME AS "Request Status", wo.CREATEDTIME
Microsoft Exchange Online as mail delivery system (OAuth 2.0)
Nowadays is very common to see organizations using Microsoft Exchange Online as their mail delivery system and I think ADSelfService Plus should be able to accept it as a valid email configuration setting. Right now the only option that the mail settings
FDA 21 CFR Part 11 Compliance / E-Signatures for Change Control
Does anyone have experience with implementing ServiceDesk Plus (specifically the Change module) for use with regulated GxP systems in a life sciences organization? Part 11 outlines requirements for electronic records and electronic signatures. I am currently looking for any information on 3rd party or bolt-on solutions to capture electronic signatures. Does anyone have change control implementation experience in a regulated environment? Any information or recommendations would be greatly appreciated!
Don't hit SEND more then once
HI, This seems like it would be an easy fix. Noticed if you hit 'SEND' when replying or forwarding it will send the email multiple times! Not good for our outside parties to get the same email 3 times. It really should only send it once. Disable button
Query to get SLA and First Response voilated percentage based on account
Version : 10609 DB : PGSQL / MSSQL OUTPUT : SELECT ad.org_name "Account", count(wo.WORKORDERID) "Total Request", count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA
End of Support for Migration from 32-bit to 64-bit Architecture of Password Manager Pro
Dear Password Manager Pro Users, It is an advance announcement to inform you that we will no longer be supporting 32-bit to 64-bit architecture migration for Windows and Linux for build versions higher than 12300. Although the 32-bit to 64-bit architecture
Query to get Change WorkLog
Version : 14001 DB : PGSQL / MSSQL OUTPUT : SELECT ch.CHANGEID "Change ID", ch.TITLE "Change Title", rctd.FIRST_NAME "WorkLog Owner", Longtodate(ct.TS_ENDTIME) "WorkLog END Time", ct.DESCRIPTION, chfd.UDF_DATE2 AS "Signature Date" FROM ChargesTable ct
Accessing custom modules
Hello on my service desk plus version 14.1 Build 14103 I can view custom tabs and create customer modules meanwhile on version: 14.0 Build 14000 I can't view the custom modules option on the developer's space is there somewhere to enable this field so
This request will not be considered, as vulnerability issues may occur when transferring additional parameters to the server.
We're using version : 13.0 Build 13011 One of my user's signs in using SAML and get the above error (translation see Title of my post). It seems like the authentication itself was successful: [09:17:13:089]|[05-08-2023]|[com.manageengine.servicedesk.authentication.saml.servlet.SamlResponse]|[INFO]|[916]:
Technician signature doesn't appear on forwarding
Hi everybody, I've seen that the signature appears only on replys, not on forwarding. Is it possibile to add it?
How to download _15 ManageEngine_Desktop_Central_10_1_0_SP - 2137_15. PPM
如何下载_15 ManageEngine_Desktop_Central_10_1_0_SP - 2137_15.ppm
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
How to remove the CC from incoming service request email
Hi, Currently, we have users registering issues at SD as well as some users sending email directly to servicedesk@mydomain.com Is there a way to remove all other recepients (copy, to) from the incoming message and restrict it to only servicedesk@mydomain.com ? Trying to avoid these users from turning it into a mail exchange repository. Any advice to overcome above Regards, Jupp
New feature like zoho circuit integration and checklist for requests and some enhancement like Trash solution
Dear users, We are elated to announce the new feature like zoho circuit integration and checklist for feature and some enhancement like Trash solution, Approval slide-in,Asset Notification etc. Below is a brief run-through of the same: New Feature Zoho
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