[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
reply email search
hi I was wandering is possible to in replying to a request instead of email address we search the person who we want to reply to or CC to by display name . if we have a organization that employees id as email like 22.11167@example.com its almost impossible
Keyboard not responding with WinPE on Surface Laptop 4
When deploying a PE image with Dekstop Central on Surface Laptop 4, the PIN for deployment is asked but the keyboard does not respond. After entering the PIN for deployment, everything works like a charm. Is it normal to have this kind of behaviour on
Migrating SDP to new Windows Server - are there instructions?
Hello - We are migrating to a new Windows Server and I'm wondering if there are detailed instructions? I have found these but want to confirm these are the latest instructions: http://www.zohocorp.com.cn/manageengine/products/service-desk-msp/faq-general-modules.html#moving4
SDPCloud - Subject update to include custom date on form submit
Hi, So we're creating some templates for starters/leavers and one thing I'd like is to include a custom field (start date or end date) in the subject along with the starter/leavers name. I've gotten so far, but I can't work out how to parse the custom
How to pull Machine name, CPU, Physical Memory, Video Card and driver, and disk info
I prepared a custom report for this, but it randomly shows information among multiple duplicate lines using the hardware sub category:
[SOLVED] Unable to pass reason via rest api to aquire password
Hi, I am trying to get the password for an account via the restapi of password manager pro but I am unable to pass the reason in a way the api would accept it. curl -X GET -k -H "Content-Type: text/json" -H "AUTHTOKEN: <hidden>" https://testing123.uk/restapi/json/v1/resources/52242/accounts/56759/password
Mail server settings not saved in Mange Engine service desk plus V10.5
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
[ ManageEngine ] - Our IAM and cybersecurity seminars are back in Riyadh and Jeddah
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and cybersecurity seminar in Riyadh on June 5 and Jeddah on June 7. Our senior technology evangelists will be sharing their thoughts on how you can better manage,
Sending the notification failed
When answering the tickets opened by the applicants I get the second error: Sending the notification failed. Has anyone ever gotten this error? How did you solve it?
Turn off weekly automatic ticket?
Hello, A previous employee set up a weekly ticket that was automatically assigned to him. They are no longer with our College so I would like to turn it off, however when I look around in automation I do not see where this might be configured. Does anyone
Endpoint Central SP file naming
Can anybody tell me what is going on with file naming of DC patches? Always the same filename and the history is unusable. Thanks, Juergen
Meraki firewall, switch or AP & network scan
Hi, We scan the networks on all our sites and on each site we have atleast 1 Cisco Meraki Firewall, Switch and AP. These do not show up in the discovered assets when we run scans. Is there a way to discover these? thanks Gareth
[SDF- 85236] How to customize the portal homepage
How can I add a button next to all other buttons for all our instances to another weblink? Explanation : We have a (ManageEngine) ICT helpdeskbutton, a (ManageEngine) HR helpdeskbutton, and several other helpdeskbuttons but we need also a button to enter
Ticket Transfer Report
Hello, I would like to create a report that: - Presents tickets re-assigned from a specific support group to any other support group - Has the ability to specify a date range for the data I have played with some queries but the date format is difficult
Support for domain specific dns server
Hello We have Desktop Central installed on a central server connected to three AD servers. This server is on a network with different dns server then the three domains. That means when I try installing the agent from Desktop Central to a computer, I browse
Deploying scripts that required elevated privileges fail when deployed through desktop central
Whenever I try to deploy a script configuration to a machine through desktop central, it fails. I know why it fails - it's because the script requires elevated privileges to run properly. I've confirmed this by running my script via a regular cmd prompt
MSI user based install - Error Code : 1622 , Error Message : Error opening installation log file.
I am using DC Cloud, and am trying to deploy a userbased MSI file. I am getting an Error Message: Error opening Installation log file. Is there a way to set the log file using "MSI / MSP Properties for installation" ? How else can I get around this error?
User Administration - Dynamic Groups in Computers to be Managed Scope
We would like the ability to use Dynamic Groups when defining the "Computers to be Managed" in the technician user administration. The goal is to only allow the tech to manage Windows Computers and not Servers. Managing a static list of computers is
need extended demo and more licenses
We need a longer demo to very this works on our network as we ran into an Excel issue using the endpoint central client. We also need more inventory as we have already caped out.
Single Msi For Manage Enginge Patch manager Plus Deployment
hi it will be much helpful to have single msi file with site configuration for deploy,ent of patch manager plus agent
'Systems Requiring Reboot' not showing any Linux machines.
Hello, I am evaluating PMP for deploying patches to Linux machines. I noticed that none of my Ubuntu and CentOS got shown up at the 'Systems Requiring Reboot' page even though they should be rebooted (i.e. using command needs-restarting -r for CENTOS
User Hours Report Azure
Hey all Is there a version of the User hours report that will work for user working from home?
Azul Zulu Java Multiple Vulnerabilities (2023-01-17)
I am seeing ADAudit Plus flagged for this vulnerability by Tenable/Nessus, running on the latest version of ADAudit+ Azul Zulu Java Multiple Vulnerabilities (2023-01-17): https://docs.azul.com/core/zulu-openjdk/release-notes/january-2023
How to remove computer from Desktop Central?
Whenever I go to remove a computer from the SOM, it displays the following: "The Agent will get uninstalled automatically during the subsequent refresh cycle". This is fine if the DC agent is installed but often in my situation the computer does not have
reply received in custom trigger
hi guys , any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
Charts in reports do not center properly for printing
I created a custom report and added a chart. No matter which chart I choose, it is moved to the right of the center. When I go to print, part of the right side of the chart gets cut off.
when APD task initiates, cannot see progress status on ME console
Hello ME Team, As discussed with ME support, it is a known issue on ME side that when a APD begins, you should usually see that patch is in progress but due to a bug in ME we do not see that patching has already been started. I have created ticket 3552394.
Ability to close multiple tickets from the Request tab
Ths may sound like a strange request, because the functionality is seemingly there, but it lacks in one signicifant thing. Our closure rules require a number of fields to be filled in and virtually all of them are provided by default by the service desk
Pulling Old Computer Name
Hello, Where does Endpoint Central pull the computer name from? We recently added a group of computers to Endpoint Central and one of the those computers was renamed a while back. For some reason, Endpoint Central is pulling the old computer name and
[Solved] FCR Report in Analytics Plus?
Has the FCR field been added to Analytics plus yet so we can report against that please? i asked the question earlier this year (cant find it now the site has had a face lift), and was told it would be added, but i still cant see the field to create an
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
We have exciting news to share with you! The MSSP edition of our cloud-based SIEM solution, Log360 Cloud MSSP, is here.
As per a recent ManageEngine study, organizations are struggling with a shortage of cybersecurity staff and budgeting constraints, which makes it difficult for them to address security challenges and move to a higher security maturity level. Additionally,
Agent upgrade fails on some clients
Hi, I've noticed on the last couple of upgrades there are som clients that fails to upgrade. It seems like the install completes, but the file C:\Program Files (x86)\DesktopCentral_Agent\bin\dcagentservice.exe doesn't exist, so the service can't start.
Interacting with the ServiceDesk + API utilizing Python
Hello, I am looking to automate some aspects of our ticketing system utilizing Python and interacting with the service desk + API. I am interacting with an on premise Service desk server in case it matters. I have found very little resources online pertaining
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello there, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all
Update tasks fields from request additional field - again :)
I need to automatically complete the task fields with the start and end date based on an additional field in the request. I have the following script but it doesn't work properly. After launching, it throws the error "{"result":"Failure","message":"Task
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