Copy Password to Clipboard Not Working
We are on the latest version for Password Manager. We have always been able to click on a Password and Copy to clipboard and then paste it. However, recently, this does not always work. There appears to be a delay and the copy does not take, causing employees
How do i get all my tcikets or case IDs from the Endpoint central
How do i get all my tcikets or case IDs from the Endpoint central Need all status case IDs like Closed, Open, Resolved.
Using third party wildcard certificate for agent communication
Hello, the security recommendations recommend the use of a third party certificate for the agent communication. We currently own a wildcard certificate of our official domain. Can I install this too? Regards Sebastian
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all the modules
History missing info about attachments
Is History of attachments added suppose to be shown in the History tab?
Link endpoint central onprem with cloud version
Hi, Is it possible to have a single pane of glass for management of two separated instances of endpoint central,one in cloud and one onprem? So from one console i can manage both environments? Br, Bionid
User Search
Hi there, Is there an easy way to track down a user and then connect to their last known device? Would be useful during calls if the user doesn't know their PC name and/or they aren't currently connected to a device. Many thanks Adam
Administrator Change
We discontinued use of SD Plus, and it has downgraded to free version, which allowed us access to our Solutions and I am the sole technician and in the "admin" (SDAdmin) role. I am preparing to exit the company and want to hand over that administrative
Facing Problem While Installing Windows On Intel Evo i7
Hello everyone,I am facing an issue while trying to install Windows on my Intel Evo i7 laptop. The installation process starts smoothly, but after a few minutes, it gets stuck, and I am unable to proceed further. I have tried multiple times, but the same
Auto Create Reminder/Notification
Is it possible to automatically have reminders created based on pre-submitted information. For example, we have a joiners/leavers process. For Leavers, I would like a reminder to be sent on on the morning of the person leaving so that we can ensure accounts
Date fields and DST issue (v.14200)
We have an issue whit date fields on all our v14 instances of SDP. We have date fields and all those with a date after Daylight Saving Time change (next saturday) are showing one hour less. As I said, I've checked all my instances. All of them which are
On Behalf Of Anyone
We want to set up a Kiosk user to allow anyone to walk over and create a ticket without having to log in to their own account. To achieve this, we've only enabled the "On Behalf Of" field for that Kiosk user on all of our templates. The problem is that
No documentation found for "Unknown Error. Code : -2147012852"
Trying to patch office 365 with patch id 35737 and we have a lot of devices that are getting Unknown Error. Code : -2147012852. Google doesn't return anything and i haven't found anything on this site that mentions this error. What exactly is this error?
Category/Subcategory restructuring
Version 12 Build 12008 We're currently working a project to restructure our current category/subcategory/item list, as the one we have now grew pretty haphazardly and we need to put some organization to it. Has anyone else done this and can give some
Any update on feature for asset replenishment or consumables
We are currently trying to implement SDP MSP to organize our storages to keep track on spareparts and consumables for our MSP sites and our customers. I'm hoping this feature is not far away and that you could prioritize this.
Trying to start PostgresSQL server failed PAM360 Centos 7
Hi I did all steps but when Execute /etc/rc.d/init.d/pam360-service start it start and stop and you can see the below details in log . OS : Centos7 x64 Ram : 16 GB H.D.D : 120 GB SSD i follow this https://pitstop.manageengine.com/portal/en/community/topic/help-me-please-reinitialize-db-and-restart-server
Interface graphs
When you choose a device from inventory, then click “Interfaces” and then choose an interface – say the main uplink for a site router – you get a page focused on a single interface. At the top there is “Summary, Interface Graphs, Monitors” to choose
Upgrading from 12000 to 13000 - Menu items, Options names are messed up (classes names)
Hello, I've managed to upgrade to 12000 (Alma Linux 8) and when I try to upgrade to version 13000, using a non-root user, the update installs successfully, I start the Servicedesk service and when I log in, all the Titles, Menu items (beside Home, Request,
microsoft intune compliance scripts and conditional access for desktop central
Hello I would like to create a powershell compliance script in intune to check if desktop central is installed and running, if not installed or running i would like to mark the computer as not compliance and apply conditional access so the user cannot
day light saving
I've been using the trial version for but since daylight changing date my server is one hour off . is there any way to disable daylight saving function on sdp program?
[Free webinar] How analytics-driven IT service management improves employee productivity
Hello folks, Is your organization plagued with endless IT challenges and declining productivity? Analytics-driven service management provides an effective solution. Join our webinar today to overcome IT bottlenecks, and improve organizational productivity
How to run a report with multiple softwares?
Hi Team, I want to run a report. The computers with Win10 1809 (17763) and Symantec Endpoint Encrypt (11.3.1) installed. This is my filter. but SDP can't generate the report. Which filter should i select? Thank you.
OpManager MSP integration with AlarmsOne
I see that OpManager has AlarmsOne integration, we need this feature in OpManager MSP as well for alarmhandling. Maybe the best solution would be to have Site24x7 integration and alarmhandling there with escalation rules, push notification and voice calls.
Pre-Deployment - Check Software
New ManageEngine, and currently working on a software deployment package. Looking that the Pre-Deployment Activities, Check Software. How would I configure this so if a computer DOES NOT currently have software XYZ, then install it? Seems to be created
Create OpManager MSP community
Could you create a OpManager MSP community for us to post topics specific to MSP?
Why do I need an Asset license for a PC for both SDP and Endpoint Central just to show the PC listed in SDP?
I am using Endpoint Central to manage all of my PCs and we linked it to SDP. However, If I want the PC to show up in the Asset page in SDP I have to buy a second license for each PC... which is redundant and Exceptionally expensive.
Getting value from pick list
Hi I am trying to get value from a picklist field called Dropdown 1, but it given me null value even though i selected a value from that pick list. var x = await CS.getValue("Dropdown 1"); await CS.alert("Value" + x);
[SD-106676] Access URL Violation and Rate Limit Exceeded Error
My fellow technicians have informed me they are getting spammed with the following alerts and I do not know why. Any help/ incite would be most appreciated.
SDP uninstall failed "already installed in this machine"
Hi there, I want to start a newly installation in Windows but I also need to keep my old env. 1. stop the SDP service 2. use the "sc delete" command to delete the SDP service 3. rename the SDP folder to SDP_bak 4. running the installation exe file After
Can I add custom fields in Admin Configurations/Helpdesk Customizer for Category, Sub-Category, Request Type, ..v.v...
here example with Request Type:
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 112.0.5615.137/138 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 112.0.5615.137/138 for Windows and 112.0.5615.137 for Mac. This update comes with 8 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-2133
GET ALL Assets and Workstations via API
Hello, I am working on a project to import our company's assets data into our local database system using the ServiceDesk API. I have been able to GET asset list data as directed by the ManageEngine documentation (https://www.manageengine.com/products/service-desk/sdpod-v3-api/assets/asset.html#get-asset)
ManageEngine Supportcenter Plus - version 14.2 is available !!
Dear Users, Greetings for the day. We are thrilled to inform you about the release of version 14.2 (Build 14200) of ManageEngine Supportcenter Plus (SCP), which is now available. Several enhancements are now available with this release, including: Custom
Schedule and manage events
Spotted this - Schedule and manage events. under the Design stage on the roadmap. Do you have any further information on this please?
Business Rule not working properly
Hi, I have set up a business rule as follows: Rule Group/Rule name:Hardware General (Service Desk Rules) Criteria Subject contains: broken,faulty,will not power on,no power,not working,blue screen, screen blank,not turning on,won't turn on,not charging,battery
Remote control user is getting view only mode
Hi Team, we have tried modifying the default RBAC role remote viewer. we have changed the role to read access and tested and later moved back to full access. But still all remote users are getting the view only mode status bar when take a remote. No able
Manage Hidden Computers
I'm running Desktop Central 10.1.2127.5 with integration of ServiceDesk Plus. When I go to Agent > Computers I see an alert that says "Manage hidden computers to Desktop Central! You have 75 computers applicable for Desktop Central management. To enable
ServiceDesk Plus built-in or custom report on Technician Work Log Data
Is there a built-in report or a custom report that can be created, where I can see all technician's Work Log Data for a selected time period (week, month, etc.)? We are starting to have technicians enter their "time worked" in the Work Log tab for all
Push out configuration to many computers
I need to push out a config to a very specific 73 computers. But cant seem to load a CSV or past the machine names into the define target field. How can I do this? Thanks
Stripping extra characters from emails
Hi, recently switched from processing emails via google to use the native mail manager. We have a client who emails in using excel to fill the fields, which always includes non breakable spaces in the subject line. What would be a convenient method for
Next Page