How To change time and date in Service Desk
Hi. I live in Iran and hour in start of Spring didn't change. Now when users add a ticket on Service Desk the time still one hour late. for example the real time is 13:00 but when users add a ticket the time of ticket is 14:00. In Endpoint Central 's
[SD-100705] Attachmnet File content type not allowed
When a user tries to attach a word document that are password protected due to sensitive content. The following error appears: "File content type not allowed. This HR sensitive documents. How do I solve this problem? //Stefan S
PowerShell Password Reset Listener Broken 12300
As of the 12300 update the custom password reset listener for PowerShell does not trigger. How do we troubleshoot and resolve this issue? The resets are categorized as "Agentless" and "Post-reset".
Password is not in sync
I am using PAM for quite some time now and one of the user has a secondary account which is configured under Domain Controller. It use to work before. Since recently the same account isnt working and it is failing to sync the password even though we are
Account Discovery and SSH/RDP Issues
Hi guys, I have two issues at the moment with a POC I've setup, any clues as to how to resolve would be appreciated. When I try to discover accounts on resources that are not agent based, I get "device unreachable" or "insufficient privledges to fetch
How to uninstall Microsoft visual c++ 2010
EOL Microsoft Visual C++ 2010 Redistributable
Problem with request sidebar
Hi, everyone. I have a issue with a service request. The right panel is empty. Not shows anything, as the request properties. I send a screenshot for more understanding. Anyone can help me to fix it or have any idea why happened it?
Use a username value by dynamic variable
Hello: I want to use a username value for a configuration windows script, but dynamic variable use by DC not define. How to define it. please? thanks Calos
I can´t access to ServiceDesk Plus
Hi. I have installed manage engine service desk plus in a Win 2008 server. No errors, service is up, but when i try to access the program by the explorer in http://localhost:8080 i get the error "internet explorer cannot display the webpage" any idea? Thanks in advance
Approval Stage for Rejected tickets
Hi Team, Could you please advice according to next. Is it possible to have the ability to send for approval on new stage when request is rejected. We have first approval action enabled for all tickets, that's why we can not send approval at the same stage.
Maximum Uninstall attempt reached (notification when trying to remove UEM Agent)
I need to know the info to bypass this stupid notification!!!.. Waiting 30min to remove the agent is dumb..
What's the general vibe on Endpoint Central 11?
All Just received the banner in EPC telling me that a "new" version is available and that I should update ASAP. Last time I remember a major version change coming along - my EPC install was basically killed off and it took several days to get working
Dell driver issues when deploying
Ever Since version 10.0.581, I have been unable to deploy an image to a Dell PC using the bootable USB - it either never boots up, or does not see the hard drives, network, whatever. I am able to boot and image providing I create a driver repository with
Approval action by replying to the approval email
Zia is unable to predict some of the approval emails replied to the ticket. 1. The user replies "approved", but Zia recognizes the email content in an HTML code format and there is nothing to do with the email contents. 2. "Approved" was tested successfully
Can EC get a dark or other themes like SDP?
I've been looking at the same DC/EC console for about a decade now. It's fine, but can we get a dark theme like SDP has? Thanks in advance!
API - Get Report Results
Currently it's not possible to get a report over the API. This would be great if this is possible.
Inventory registry value?
How can I use ManageEngine Desktop Central to collect custom registry key values from all managed endpoints and create a report based on these?
Browser DLP - Block Pasting data to Generative AI websites.
I was hoping to find a feature similar to what LayerX uses, where you can block users from pasting data into their browsers, based on the website. I understand that we can implement a blocklist to prevent the usage of these sites, but ChatGPT and others
Scan via probe didn't update the asset details
Hi Team, We plan to uninstall some softwares from the users computers.I found a problem when i tried to run a report. For the screenshot below. These softwares were uninstalled yesterday. But i scanned the computer multiple times this day. the details
Automatically update SNMP names of devices
We are using OpManager with OpUtils and NCM add ons. We already have all of our network devices added. A project I started is unifying the naming scheme of all these devices. Is there a way to have OpManager to automatically update the device names, instead
Add requests in resource management.
Currently, only tasks assigned to technicians can be seen in the resource management section While they have a whole other request. I suggest you also add requests in resource management.
Template of service requests cannot be changed after closure
Greetings! Ever since upgrading from ServiceDesk Plus 11 to 14 (currently on 14.2 Build 14200) a few months ago, we can no longer change/convert service requests to any other template after they've been closed. The Template drop-down menu is simply greyed
Custom Login for Instance
Please add Custom Login for Instance ability. Consider this scenario We have two units - IT support and sales unit IT support هis internal and sales unit is external Therefore, its login forms must be different
Select approver dynamically based on field change
Hi, I am looking for an option to send approval to different people based on field change. If its possible to do through template form rules, then how we can set Stage 1 / Stage 2 approvers? I hope someone can come up with a solution. Thanks
Query to get list of template name, rule name, event, conditions and actions information
Version : 13000 DB : PGSQL OUTPUT: SELECT rd.rulename "Rule Name", rd.usertype "Applies To", rd.jscode "Script", ry.ruletype "Event", rff.fieldname"Field Condition", rcm.condition_string "Condition", rcfv.fieldvalue "field value", raty.actionname "Action
Send Notification Blocking Ticket
Ever since the most recent update, we are unable to pop out the notes and send notification windows to a new window. This has been causing issues with being able to reference the tickets while typing for some technicians. Is there a way to change th
Key Manager Plus 6500 is now Available!
Hi All, We are happy to announce the release of Key Manager Plus 6.5 (Build 6500). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus Release 6500 (Major) (April 2023) New
Auto-Assign New Mode
When a request comes in from either an email or from the helpdesk webpage they get auto-assigned a mode of "E-Mail" or "Web Form" respectively. We've just started looking at using the Android App for SDP and noticed that they get auto-assigned "Web Form"
Asset Scanning
Morning all, We're currently waiting for an update from Manage Engine regarding seamless integration with InTune but I'm interested to know how other business import assets to Service Desk plus as they physically land from an initial order ie via the
Upgrade from build 11200 to 12000
Hello, I have a problem when I want to migrate the build 11200 to the build 12000. I get an console error: Note : This may take a while ... Upgrading PostgreSQL Completed extracting 14% Completed [-] Error occured while
Active Directory Authentication DOWN - SDP v14.2
We have a separate server that only runs ServiceDesk Plus v14.2. This morning, we are unable to log in. SDP sign in states "invalid password". Any advice would be greatly appreciated!
Script failed: no process in the command subtree has a signal handler
The problem I experience is with a basic script that should put the .exe file in the windows start up folder. This script works with Google Chrome, but not with Mozilla Thunderbird, and the error I get is "Script failed: no process in the command subtree
Does ManageEngine have a product comparison table for patch management capability?
hi, would like to know if ME has a product comparison table for its patch management capability Also if there is any product comparison report or assessment done by any independent company like Gartner or Forrester? Thanks. Aaron
Howto increase FPS in RDP session?
Hi! Is there a way to increase frame-rate in RDP session? Or, in other way - what is dependency of FPS for RDP sessions?
Technicians from AD import?
Hello, is it possible to add technicians via Active Directory import? I can only import normal users... PS: This thread is about AssetExplorer but I can't open threads in the subforum. It always selects ADManager! Regards Sebastian
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 112.0.5615.137/138 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 112.0.5615.137/138 for Windows and 112.0.5615.137 for Mac. This update comes with 8 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-2133
Exchange Reporter Plus build 5709 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5709. The new build features the following: Feature: Troubleshooting: Users can now check and troubleshoot the issues in their network connection, URL endpoints
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 112.0.5615.137/138 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 112.0.5615.137/138 for Windows and 112.0.5615.137 for Mac. This update comes with 8 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-2133
Is it possible to mass produce the replacement templates in the SDP?
from the default template to another, since 5000 templates is changed manually, horror mode
Query to get Active Technician key list with Technician info.
Version : 13004 DB : PGSQL OUTPUT: select au.first_name, techkey.techniciankey, techkey.status from techniciankeydefinition techkey left join AaaLogin al on techkey.LOGIN_ID = al.LOGIN_ID Left join AaaUser au on al.user_id=au.user_id where techkey.status
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