Free up some space in my desktop central server
I am running desktop central on a Windows server 2008, and I am planning to upgrade it to the 2019 version, but in order to do that I am obliged to delete some files from the disk where Desktop Central is installed, my question now is which kind of files
Configuration based on Dynamic Group is not running on newly added machines
I have a dynamic group that looks for machines with a missing application. See image. computer M120276 is a newly deployed machine that appears in this dynamic group. I have a configuration created that uses this dynamic group to install the missing application.
Mail Fetching issue when using Microsoft Modern Authentication/OAUTH
Dear Customers, Greetings from ServiceDesk Plus Cloud! We would like to bring to your attention that you might be facing mail fetching issue due to an ongoing issue in connecting via IMAP & POP at Microsoft's End. For more information regarding this outage,
Yubikey with more than 1 domain
We have two AD Domains (lets call them X and Y). We will be migrating all users from domain X to Y. Currently, we have Yubikey setup for MFA for domain X, which we use for VPN validation, after entering username and password (Cisco AnyConnect). ADSS is
ADSelfService agent installation
Hello, I am having a challenge to install ADSelfService msi agent through Group policy, The policy arrives on the computers but fails to install the agent
[SOLVED] Automatic Resolve/Close Ticket Rule
I would like to see a feature added to ServiceDesk that allows you to set a rule to help auto close tickets that customers never respond to. For example, if you reply to a ticket and the customer does not reply back then then ticket auto closes. I'm not sure the details but we have issues where we ask a customer a question and don't here back for weeks. Those tickets clutter the system. Having a way to auto close tickets when a response is not given would help cleanup the mess and help motivate
How to add DNS NAME via API?
Hi, I'm adding Resource via API, it was created successfully, but DNS NAME is not updated. What am I doing wrong? curl -X POST -k -H "AUTHTOKEN:1XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX98" -H "content-Type: text/json" https://10.10.10.10:443/restapi/json/v1/resources
Multiple TLS/SSL Certificate Deployment - Linux using CSV file
Could you help me to understand and construct CSV file where to describe multiple Linux servers. I am speaking for this screen: I see following help information: Manually enter the complete details as mentioned below in the .CSV file:: e.g., Server name,
CIS Compliance - Server 2016 Benchmark v2.0.0
This was released back in May, Windows 10 was updated, It would be nice to get Server 2016 updated, Any idea when this may happen?
the integration with Log360 Cloud
Hi, I would like to check if the integration with ELA is still available.
SAML Authetication is supported in Mobile apps
Dear Users We have introduced SAML authentication support for our iOS and Android apps. This feature will work when the corresponding SDP MSP installation build number is 14200 and above. Please update the instance and the apps to avail this feature.
Setting Service Request SLA based on Service Request field
Team, I'd like to be able to set the SLA based on a field's value within the service request. I'm working with resource fields. My use case is the following: I have a complex process by which we integrate medical devices. I'd like to use one form for Adds/Moves/Changes. The form contains a resource that has a field called Device Integration Type Business Rule on field Device Change Type change: IF condition Device Change Type = "Add" THEN set SLA to 15 Business-Day policy IF condition Device Change
IIS Support?
Does ServiceDesk Plus support IIS? If yes, is there any documentation on how to configure this?
asset management with sdp and dc
I'm missing something or can't find it. Hopefully, someone on here will be able to assist. I'm revisiting the topic of actually integrating these two products simply for asset management purposes again inside SDPlus (on prem) With the integration of the
integration with skype
Hi is there a way to integrate service desk plus with Skype in such a way that it can Allow a quick conversation on a particular ticket on Skype and keep that conversation on your application after resolution?
AD User's fields
Hi, Is it possible to change user's primary email in user's fields in ManageEngine SDP in a way that primary email would be same as Active Directory user's homepage rather than email address? Thanks in advance
[South Africa ITOM Roadshow] Learn how you can make your ITOps more proactive with AI and automation by attending the ITOM roadshow
Hello, Hope you all are well. It’s no surprise that conventional ITOps approaches may no longer even be feasible, making the adoption of AIOps the obvious choice to scale resources, eliminate downtime, and effectively manage SMBs and enterprise ITs. By
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change. the meeting should include the minutes of meeting (Actions, notes, attendees, organizer, location, date time and relation to other modules in ServiceDesk Plus)
When adding a reminder to a request have the option to remind the technician
In Service Desk Plus you have the option to add a reminder to a request (in the actions menu) this is a useful feature but currently the person that creates the reminder is the person who gets reminded. We have a need from time to time to add a reminder for another technician for example a supervisor of call queue monitor may want to remind the assigned technician to do something. It would be good if there was something like a radio button and you have the option of "Remind me" or "Remind the
OSDeployment breaks whenever the distribution server is updated.
Every time the distribution server agent is updated, PXE deployment breaks. When I press 'update' on the PXE media, it fails and suggests that the PXE components need to be reinstalled etc. This was not the case, as EC techs were able to resolve this
Endpoint Central Server Service keeps Starting
Hello, as the title says, the Endpoint Central Server Service keeps Starting and the console works really slow and then suddently stops. I tryed to update to the lastest version (11_SP_2) but the problem remains. we need help asap best regards Daniele
Is there a way to setup a technician for the project module only?
We have a 3rd party working for us and want them to add projects in service desk.
Query for Workstations Division to Desktop & Laptop
I have some assets in my warehouse including worksations (desktop/laptop), PC monitors, switches etc. I run the following query in order to retrieve some data about my warehouse. The problem is that in the exported xls I cannot divide the workstations
Service desk plus Custom Service template. Need an option to only be available if another option is selected.
So we are looking to create a custom service template. Basically a request for a laptop sleeve. But only allow that option to be checked if they have checked they need a laptop. Is this possible?
API and scipt
We want to automate the task creation for respective tickets, but the API is preventing us from doing so with a script. Now, we are attempting to do it in PHP, but it's giving us an error with the input data. The only time we succeeded to enter data,
adding attribute to new user creation report
Hello, i'm trying to add an attribute to the new user creation report but with no success... the attribute i'm trying to add is a new attribute in the AD create via extension of the scheme can't find the way to add it to my reports thanks
Java.exe Hight CPU usage
Hi ALL I detected hight CPU usage by Java.exe ( Zulu Platform x64 Architecture) at latest several days Version:7.2.0 Build:7201 Anybody have similar situation ??
old version for download ADAudit Plus
Hi, Where can I download all old build version of ADAudit Plus?
ActiveSync Devices Under Account Lockout Analyzer
Hello we have a user that keeps getting locked out. Under the Account Lockout Analyzer, I see three "devices" within the ActiveSync Devices. Does this mean those three devices are causing the lockouts? In https://outlook.office365.com/ecp/ Phone > Mobile
Enrollment Pending
Hi there, I have an issue when try to Enroll devices by email messages, the enrollment still pending and no email received to complete the process, but the Test Mail for MDM SMTP Configuration email has been received successfully ! any idea?
OAuth Authentication (EWS)
Hello, I was wondering if anyone could help me regarding OAuth Authentication in Service Desk Plus, we have spent the entire day trying to fix the errors that we are getting, I also tried your "troubleshoot" guide, and your instructions and the video
Change Submission in stage 1 - cant move on until Subcategory is selected
HI, When we submit a change and it is in stage 1 - We cant move onto Stage 2 until Subcategory is selected, however Subcategory is not a mandatory field for us. Any ideas?
Why are change comms not going out?
We have created a change workflow, so that when a change is submitted and is in the Requested status. An email should go out to the requestor. However this doesnt happen any ideas? All other Automation Notification rules for Change is turned off.
Multiple departments selecting option for while creating user access
Dear Team, Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide
Image on Resource Question
Hi, Is there anyway of adding the Image to the actual Resource question, rather than the options? From what I can see you can only add the image to each option underneath, but it not able to set it as the Select Item image which shows the blank image.
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14302 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14302. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
ManageEngine Supportcenter Plus - version 14.3 - Build - 14302 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14302 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter
Attachment failed
Hi ALL. SDP 14304 We have File attachment filtering with exclude: adp,apk,bat,cab,chm,cmd,com,dll,dmg,exe,iso,jar,js,msi,msp,mst,vb,vbs When i try add .sql file to task I have error: Attachment failed How i can fix it ? select * from attachmentconfi
Bulk Updates - Establishing Relationships Between CIs
I've added several thousand asset components to my CMDB and as part of that I've identified a large subset which need the following actions 1. Modify Status from 'In Store' to In Use' 2. Relate each individual 'Child' CI to a 'Parent' CI Presumably there
Forced Enrollment GPO takes two logins to apply
Upon adding the GPO to the domain using the instructions in the link below, the users are not being prompted until their second login. What is the reason for that? https://password.owlautocs.com/help/admin-guide/Configuration/Admin-Tools/Enrollment-
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