Very small text on MFA logon screen when resolution of TV is set to 4K (3840x2160)
Good afternoon, I had an end user report that they effectively couldn't see the logon screen for MFA very well in one of our conference rooms in which the resolution of the TV is set to 3840x2160 with scaling in Windows set to 300%. When I changed the
Appending Lookup Field to Subject
Hi, Similar to Appending field (manageengine.com) on form submission I'd like to update the subject to the value based on a look up field. I can't seem to get the right coding, I'm assuming I need to set variables to look up the first & last names of
Upcoming enhancement in consumables,Release,Problem, and Space Management
Dear Users, We are elated to announce the upcoming enhancement in consumables,Release,Problem, and Space Management Below is a brief run-through of the same: Enhancements Replenishment and minor enhancements for Consumable 1. Site filter 2. Consumable
Send notification to CAB
How I can Send notification to CAB to approve a change?
Problem edit Technicians Internal Error
HI, when i try to edit a technician on SDP i get Internal Error. The error appears to me only on a technician on any modification. Version : 14.3 Build 14303 DB: PGSQL
problem to Add Request via - /api/v3/requests
I have problem to Add Request via /api/v3/requests all time getting response { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "requester", "type": "failed" } ], "status": "failed" } } p.s i can update req. with
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in ServiceDesk Plus and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect ServiceDesk Plus versions up to 12002 [CVE-2021-44526] and ServiceDesk Plus customers who use the Desktop Central agent for asset discovery [CVE-2021-44515].
Task report query
Hi, Service Desk plus 14.2 I am looking for a report on tasks - comparing scheduled time v actual time. Broken down into groups
same requester for multiple sides
Hi, I have a requester who handles different sides. This means I have to use same email address for different requester locations/customer. But SD+ first not allowed same email adress for different requester, second how requester can choose on portal login which side he wants log in. Thank you for any trick, feature, workaround.
after upgrading service desk plus to 14.2
after upgrading service desk plus to 14.2 technician page appears without any features (setting , asset , change )
Reports of Changes
Hi I'm looking to have two reports created that focus on Changes. Report One. List all the Changes logged into Service Desk within the last month. With the headings Title ChangeOwner Category Priority Change Type Stage Status Report Two. List all the
Sending Notification failed for notify type - error since update to 14105
Hi Since the update to 14105 getting this error: Sending notification failed for notifyType : Technician for woID : 205999 Reason : {"response_status":{"status_code":4000,"messages":[{"status_code":4012,"field":"to","type":"failed","message":"Value not
Experience with SD+ Cloud roadmap
After over a decade with onprem SD+ our org is leaning towards migrating to the Cloud version. Main benefits are better integration with Azure, Teams, and Viva. Internal driver is that we have migrated most of our infrastructure to the cloud and no longer
"Check the application server internet connectivity or verify the configured proxy settings."
Today I am seeing the warning banner at the top of the application which reads "Check the application server internet connectivity or verify the configured proxy settings." There are no proxy settings, and there is nothing wrong with the internet connectivity
An update to the recent threat activity observed by CrowdStrike on CVE-2021-40539
ManageEngine is aware of the recent post by CrowdStrike regarding their observation of threat activity potentially exploiting CVE-2021-40539. CVE-2021-40539 refers to a vulnerability that impacted ManageEngine ADSelfService Plus versions prior to September
Asset Group - Dynamic for laptops with no users assigned
Hi, I don;t appear to be able to create a dynamic group that shows all laptops with no user assigned. I can only pick a user from the list. When setting up LifeCycles I have the ability to select 'none' when setting the User condition but this doesn't
TLS/SSL Certificate Deployment - Linux Type as Multiple .CSV file detils
I would like to ask you for more details also an example CSV file how can load multiple Linux targets per certificate. I see this explanation: Manually enter the complete details as mentioned below in the .CSV file:: e.g., Server name, port number(optional),
Can I map a drive to a server while specifying credentials for the mapped drive?
Scenario - we have multiple workstations in a warehouse that handle different aspects of our business. For compliance reasons, different parts of the warehouse are on different segments of our network, and none of them are Domain joined. We do want to
PMP recommended vCPU for VM Installation
Hi, What is the required/recommended vCPU of PMP for VM installation (WinServer OS)? I cannot find this in the sizing guidelines. Regards, Bryan
Remove on-hold status after xx days
Hi, We have a number of scenarios where we put an incident request ticket on hold e.g. awaiting user response. I know we can schedule to take the ticket off hold manually on a ticket by ticket basis when placing on hold, but I want to be able to automatically
Discovery - Scan Settings
Hi there! Is it possible to allow duplication of the service tag and MAC, and leave only the name field unique?
Standard access limits for scan VMs.
What should be the level of access to scan virtual machines (VM)? What should be the access level to fetch users and assets from Active Directory? Unfortunately, scanning assets with root and admin access is incorrect in terms of security This operation
Service Desk Plus - Not Starting
Good Afternoon, We are having some issues when starting ManageEngine ServiceDesk Plus - We Upgraded to the latest build and tried to start the server but it is now not starting, We have ran run.bat and it start's up fine like that but does not start when
[SD-107351,SD-107303] Issue After update to 14.1 Build 14102
Hi, After upgrade, we noted different issue: Notification Bell doesn't works When a tech reply to requester, the system notify to tech this reply, (doesnt work intelligent notification)
Filtering requests or tasks on technician not assigned
If I select the All Requests view, then click on the Search button, I can't see a way to display just the requests with no technician assigned. Same for tasks, using the Owner field. I've tried Unassigned, Not Assigned, and "". Is there any way to do
How to access remote desktop session of a computer?
Hi there, When you need to remotely support someone who's working from home and are connected to their PC using RDSH, how can you connect to their session? If, say, someone is on PC001 via RDP when I click remote control, it just shows me the login screen.
Regarding the uniqueness of the Resource Identifier
Hi everyone, I was going through the API documentation for Endpoint Central, specifically, Get Scan Computers: https://www.manageengine.com/products/desktop-central/api/api-inventory-scancomputers.html It's mentioned that we get a resource_identifier
How to add attachments in notification with api
import requests url = "url/api/v3/requests/{request_id}/notifications" headers ={"authtoken":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"} input_data = '''{ "notification": { "subject": "Re: [Request ID :##1##] : Unable to fetch mails", "description": "Description
Query to list the pending approvals of a Service Approver
I'v found query to list pending approvals, but it is related to Servicedesk MSP: https://pitstop.manageengine.com/portal/en/kb/articles/query-that-lists-pending-approvals-of-a-particular-service-approver Can anyone share a version for on-premises Servicedesk?
Problem renaming data directory
URGENT, We need to restore password manager pro from the backup .ezip file on a newly created server due to a server crash of the prod server and we are unable to do so due to this error, R0DD03: Problem renaming data directory. also the directory :\PMP\pgsql
Task View reverts to All Tasks after opening a Task
This is about the Tasks tab in a Request. I change the Task View to My Pending Tasks. Then I click on a Task to open it. Then I click on the Go Back button to return to the list of Tasks. Now the View has reverted to All Tasks. It should retain the setting
Connect a Microsoft Form database with Advanced Analytics
Is this possible? I have a survey in https://forms.office.com/ that provides me an excel file that I an export and work with it, but I want to use AP to do a shared dashboard on a more automatic and easy way thanks
Historic Reporting
Is there a way to get Point in time reports in Endpoint Central? We were hoping to get a report showing where we were in terms of Vulnerabilities, missing patches, etc, from last year this time to show our TYD metrics, and our YoY metrics, and I couldn't
Pre-Deploy Activity Wake on LAN
Hi, is there a way to trigger wake on lan as Pre-Deploy Activity at Software Deploy? May be a command line that triggers like I do it manually in Computer Inventory?
API error
Hi I am trying trial version of Desktop central and now have a problem with API. I face the following error when try to authenticate with API Explorer: { "error_description": "User is not authorized to access this API", "message_type": "authentication",
Query to get Technician roles in single row
Version : 13000 DB : MSSQL OUTPUT : select auser.first_name as "TECHNICIAN", (sd.employeeid) as "Employee ID", longtodate(auser.createdtime) as "Creation Date", (SELECT STUFF(( Select ar.NAME+ CHAR(10) from PortalTechnicians pu left join AaaUser au on
Office Click-to-Run Behavior when Office applications are in use
On Office Click-to-Run settings, if "when Office applications are in use" is set to "Allow the end-user to skip/close", what is the expected behavior for them clicking Skip and for clicking Start Now? On clicking Skip, will it schedule at the next boot?
Query to get Request task and worklog info
Version : 13000 DB : MSSQL OUTPUT : SELECT "wo"."WORKORDERID" AS "Request ID", "wo"."CREATEDTIME" AS "Created Time", "wo"."TITLE" AS "Subject", "wo"."DUEBYTIME" AS "DueBy Time", "wo"."IS_CATALOG_TEMPLATE" AS "Service Request", "aau"."FIRST_NAME" AS "Requester",
Compatibility Issue between Cloud Computing Solutions and ServiceDesk Plus after Updating to Windows 11
Hey everyone, I recently updated my laptop from Windows 10 to Windows 11, and I'm encountering compatibility issues between my cloud computing solutions and ServiceDesk Plus. I was wondering if anyone else has experienced similar problems or has any suggestions
Requesters logging incidents from SharePoint intranet
We have a SharePoint modern intranet site we use for colleagues to access the document library, company news, events, to complete forms and links to software applications. I know the requester portal exists in SDP but how can I embed the requester portal,
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