when APD task initiates, cannot see progress status on ME console
Hello ME Team, As discussed with ME support, it is a known issue on ME side that when a APD begins, you should usually see that patch is in progress but due to a bug in ME we do not see that patching has already been started. I have created ticket 3552394.
Ability to close multiple tickets from the Request tab
Ths may sound like a strange request, because the functionality is seemingly there, but it lacks in one signicifant thing. Our closure rules require a number of fields to be filled in and virtually all of them are provided by default by the service desk
Pulling Old Computer Name
Hello, Where does Endpoint Central pull the computer name from? We recently added a group of computers to Endpoint Central and one of the those computers was renamed a while back. For some reason, Endpoint Central is pulling the old computer name and
[Solved] FCR Report in Analytics Plus?
Has the FCR field been added to Analytics plus yet so we can report against that please? i asked the question earlier this year (cant find it now the site has had a face lift), and was told it would be added, but i still cant see the field to create an
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
We have exciting news to share with you! The MSSP edition of our cloud-based SIEM solution, Log360 Cloud MSSP, is here.
As per a recent ManageEngine study, organizations are struggling with a shortage of cybersecurity staff and budgeting constraints, which makes it difficult for them to address security challenges and move to a higher security maturity level. Additionally,
Agent upgrade fails on some clients
Hi, I've noticed on the last couple of upgrades there are som clients that fails to upgrade. It seems like the install completes, but the file C:\Program Files (x86)\DesktopCentral_Agent\bin\dcagentservice.exe doesn't exist, so the service can't start.
Interacting with the ServiceDesk + API utilizing Python
Hello, I am looking to automate some aspects of our ticketing system utilizing Python and interacting with the service desk + API. I am interacting with an on premise Service desk server in case it matters. I have found very little resources online pertaining
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello there, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all
Update tasks fields from request additional field - again :)
I need to automatically complete the task fields with the start and end date based on an additional field in the request. I have the following script but it doesn't work properly. After launching, it throws the error "{"result":"Failure","message":"Task
Copy Password to Clipboard Not Working
We are on the latest version for Password Manager. We have always been able to click on a Password and Copy to clipboard and then paste it. However, recently, this does not always work. There appears to be a delay and the copy does not take, causing employees
How do i get all my tcikets or case IDs from the Endpoint central
How do i get all my tcikets or case IDs from the Endpoint central Need all status case IDs like Closed, Open, Resolved.
Using third party wildcard certificate for agent communication
Hello, the security recommendations recommend the use of a third party certificate for the agent communication. We currently own a wildcard certificate of our official domain. Can I install this too? Regards Sebastian
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all the modules
History missing info about attachments
Is History of attachments added suppose to be shown in the History tab?
Link endpoint central onprem with cloud version
Hi, Is it possible to have a single pane of glass for management of two separated instances of endpoint central,one in cloud and one onprem? So from one console i can manage both environments? Br, Bionid
User Search
Hi there, Is there an easy way to track down a user and then connect to their last known device? Would be useful during calls if the user doesn't know their PC name and/or they aren't currently connected to a device. Many thanks Adam
Administrator Change
We discontinued use of SD Plus, and it has downgraded to free version, which allowed us access to our Solutions and I am the sole technician and in the "admin" (SDAdmin) role. I am preparing to exit the company and want to hand over that administrative
Facing Problem While Installing Windows On Intel Evo i7
Hello everyone,I am facing an issue while trying to install Windows on my Intel Evo i7 laptop. The installation process starts smoothly, but after a few minutes, it gets stuck, and I am unable to proceed further. I have tried multiple times, but the same
Auto Create Reminder/Notification
Is it possible to automatically have reminders created based on pre-submitted information. For example, we have a joiners/leavers process. For Leavers, I would like a reminder to be sent on on the morning of the person leaving so that we can ensure accounts
Date fields and DST issue (v.14200)
We have an issue whit date fields on all our v14 instances of SDP. We have date fields and all those with a date after Daylight Saving Time change (next saturday) are showing one hour less. As I said, I've checked all my instances. All of them which are
On Behalf Of Anyone
We want to set up a Kiosk user to allow anyone to walk over and create a ticket without having to log in to their own account. To achieve this, we've only enabled the "On Behalf Of" field for that Kiosk user on all of our templates. The problem is that
No documentation found for "Unknown Error. Code : -2147012852"
Trying to patch office 365 with patch id 35737 and we have a lot of devices that are getting Unknown Error. Code : -2147012852. Google doesn't return anything and i haven't found anything on this site that mentions this error. What exactly is this error?
Category/Subcategory restructuring
Version 12 Build 12008 We're currently working a project to restructure our current category/subcategory/item list, as the one we have now grew pretty haphazardly and we need to put some organization to it. Has anyone else done this and can give some
Any update on feature for asset replenishment or consumables
We are currently trying to implement SDP MSP to organize our storages to keep track on spareparts and consumables for our MSP sites and our customers. I'm hoping this feature is not far away and that you could prioritize this.
Trying to start PostgresSQL server failed PAM360 Centos 7
Hi I did all steps but when Execute /etc/rc.d/init.d/pam360-service start it start and stop and you can see the below details in log . OS : Centos7 x64 Ram : 16 GB H.D.D : 120 GB SSD i follow this https://pitstop.manageengine.com/portal/en/community/topic/help-me-please-reinitialize-db-and-restart-server
Interface graphs
When you choose a device from inventory, then click “Interfaces” and then choose an interface – say the main uplink for a site router – you get a page focused on a single interface. At the top there is “Summary, Interface Graphs, Monitors” to choose
Upgrading from 12000 to 13000 - Menu items, Options names are messed up (classes names)
Hello, I've managed to upgrade to 12000 (Alma Linux 8) and when I try to upgrade to version 13000, using a non-root user, the update installs successfully, I start the Servicedesk service and when I log in, all the Titles, Menu items (beside Home, Request,
microsoft intune compliance scripts and conditional access for desktop central
Hello I would like to create a powershell compliance script in intune to check if desktop central is installed and running, if not installed or running i would like to mark the computer as not compliance and apply conditional access so the user cannot
day light saving
I've been using the trial version for but since daylight changing date my server is one hour off . is there any way to disable daylight saving function on sdp program?
[Free webinar] How analytics-driven IT service management improves employee productivity
Hello folks, Is your organization plagued with endless IT challenges and declining productivity? Analytics-driven service management provides an effective solution. Join our webinar today to overcome IT bottlenecks, and improve organizational productivity
How to run a report with multiple softwares?
Hi Team, I want to run a report. The computers with Win10 1809 (17763) and Symantec Endpoint Encrypt (11.3.1) installed. This is my filter. but SDP can't generate the report. Which filter should i select? Thank you.
OpManager MSP integration with AlarmsOne
I see that OpManager has AlarmsOne integration, we need this feature in OpManager MSP as well for alarmhandling. Maybe the best solution would be to have Site24x7 integration and alarmhandling there with escalation rules, push notification and voice calls.
Pre-Deployment - Check Software
New ManageEngine, and currently working on a software deployment package. Looking that the Pre-Deployment Activities, Check Software. How would I configure this so if a computer DOES NOT currently have software XYZ, then install it? Seems to be created
Create OpManager MSP community
Could you create a OpManager MSP community for us to post topics specific to MSP?
Why do I need an Asset license for a PC for both SDP and Endpoint Central just to show the PC listed in SDP?
I am using Endpoint Central to manage all of my PCs and we linked it to SDP. However, If I want the PC to show up in the Asset page in SDP I have to buy a second license for each PC... which is redundant and Exceptionally expensive.
Getting value from pick list
Hi I am trying to get value from a picklist field called Dropdown 1, but it given me null value even though i selected a value from that pick list. var x = await CS.getValue("Dropdown 1"); await CS.alert("Value" + x);
[SD-106676] Access URL Violation and Rate Limit Exceeded Error
My fellow technicians have informed me they are getting spammed with the following alerts and I do not know why. Any help/ incite would be most appreciated.
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