Endpoint Central Modify user not working
Try modify user from Admin > User Administration > Action > Modify No thing appear in my browser (Edge - Chrome - Firefox) I try clear cache browser but still not working Build Version:10.1.2220.11
Endpoint Central MDM Enabling Volte Calls Samsung
Hi, Does anyone know how to enable Volte Calls through MDM configuration as I can't see any settings for it? Instructions are here Samsung Galaxy A52 5G - Turn VoLTE on or off | Vodafone UK Thanks,
IPMI Monitoring with OpManager
Incident catalog and Service catalog
How can I separating incident templates from service templates into two pages in SDP version 13 when the user clicks on the "New Request" icon to raise a request, as shown in the attached image.
Allow requester to view Department Request, but only of a certain template
Would it be possible to allow certain users to allow them to view Department Request, but only if the request is a particular template? For instance Onboarding/Offboarding forms. I have admin secretaries that could use the ability to see any of these
[SDF-55749] Auto Assign Technician on reply - Mandate Ticket assignment on reply
Hi, Is the below achievable and if so, how? 1. Auto Assign Technician on reply or 2. Mandate Ticket assignment on/before reply? Thanks, Tom
[Announcement] Free OpManager Training series starting from September 19, 2022
OpManager Free Training Attend our free, four-part webinar series to learn how to leverage OpManager to optimize your network operations and reduce your mean time to repair for faults. Register to enroll in all four parts. Sessions are scheduled for September
Questions about renaming and about subnets
I'm interested in buying OS Deployer, I have two questions, first at the college I work at we have multiple partitions labeled for example for one room: Computer 1 Computer 2 N905-01 N905-02 N905P1-01 N905P1-02 N905P2-01 N905P2-02 N905P3-01 N905P3-02
Storing Circuit information for each site.
I would like to document Circuit information for each site we have in SDP, that way when we have a ticket for a Service related issue, we can easily get information regarding the circuit. Circuit#, Phone#, Vendor, etc... Where can I store this info?
Allow change status from request list
Today in request list view there is no option to edit the status directly and manually per ticket, like in technician or group. The feature exists in on-prem.
Patch Management System health policy
does any one knows the ideal or the best practice for system health policy setting in patch management module?
User notification to show patches are installed
Is there a way to notify users that the deployment package was successfully installed in their machine? I know for some Microsoft patches that requires a reboot, users are notified that they need to reboot the laptop to finish the installation. But what
Commnad Line Audit
How do I audit Command Line through ELA?
Set Resolution field using FAFR
Hi. Is it possible to set Resolution field using FAFR with custom script?
MFA Backup Code Options and Issue
Hi All, This is could be a two part question. When configuring backup codes for AD Self Serve- there really is only a single option (to turn them on and off). Unfortunately, certain users have been running into an issue that when browsing to the Self
License Problem
after installing new license the screen remained like this. I stopped/started the services but the problem persists. What can I do?
password field mask and copy it in custom module.
How define password field with mask (******) and copy it (via icon copy) to clipboard - like PMP in custom module?
How to change a department assigned to a ticket?
Hi all. We have a ticket created by a requester without department. This ticket is invisibile to a group of technician assigned to a specific department. Now the first user have a department assigned but his old tickets does not report the department and the technicians continue to not see the ticket: How I can correct this error and force tickets to update without department assigned? Thanks in advance. G
Search for files on all managed endpoints
Hi, I would like to find a certain file (regardless of type) if existing on any endpoints. I would like to have a report such that I get information about the endpoint and the file path. The file can be searched based on file hash, name or such (extensions
Update document - Replacing Certificate on ADAP
Document that needs updated - Steps for enabling SSL | SSL configuration guide | ADAudit Plus (manageengine.com) Just thought I would throw this out there so the document below can get updated. After placing the PFX file in the "<product_installation_directory>\conf
Search for Clients with wrong time setting
Hi, I have ADAudit plus and Endpoint Central in use in a Windows AD. I want to check for Clients with wrong time settings. Is there a way to do this with one of the tools? Perhaps a report? Direct on a client I normally use "w32tm /query /source", and
Endpoint Central Agent Rebranding
Has anyone experienced an issue where after you change the Company name and the Agent Icon and click save the site give you a sign in popup asking for a username and password, I tried my local account and normal account it just does not accept it. However,
Status email notification on current status of patching
We would like to have the option to send an automatic email and/or a text notifying the server owners/ application teams of their servers' current status as they are about to be patched / patching in progress / patching completed. Same as it shows in
Reports
Hello , Is there a way that we can do a look back at the following, so we have a benchmark: How many tickets were submitted on average per week year to date? How many tickets were submitted on average per week over the last 90 days? these would be two
Technician not available in Task report filter
I have written a task report, and I have one technician who is not visible in the filter. He is a member of the project the task belongs to, and have added him as the owner of the task. However, when I create a task report, he does not appear in the list
Export SLA Details?
Hi Folks, Is it possible to export the details of all the configured SLAs in SD+? The reason being that I want to do a presentation containing an overview of what's there, and it would save me some time 😁
Network Device Discovery
I'm very new to Op manager and on running a discovery on our Network management subnet we found a number of Cisco switches that came up as unknown, these included Catalyst 2960X PST-L Single and Stacks, Cisco Catalyst 6807 and Cisco 9606. How can I discover
Need a report on tickets not assigned directly to the service desk
Hi I'm trying to find a report on the number of tickets that are assigned directly to other teams but not to the "Service Desk Support" default queue. We are on prem version: 14.2 Build 14201
RecoveryManager Plus rolls out build 6072
We are glad to release the latest version of RecoveryManager Plus, build 6072. Features Backup and restore support for new Azure AD object types: Azure AD Policies and Administrative Units can now be backed up and restored. Enhancements: You can now filter
"User Import Failed"
Hello everyone! My company is now planning to use Service Desk moving forward so I am doing some testing with it and the general setup. When I try to import users from a CSV file, only a few of them work and all of the rest fail. The Excel file with errors
Endpoint Central Migration
We have lots of problems on running the application with failover servers with MSSQL on backup/restore. Would it be possible if we could migrate the application from the separated MSSQL to a single node with VM level protection? Is the migration procedure
Linux Agenst not scanning and reporting
Hi, just deployed several linux agents a few day ago. They don't scan resp report back to Endpoint Central Cloud. Any ideas how to debug this? Thanks
ADAudit and NetApp least privilege
When configuring ADaudit to connect to a Netapp filer, we need to create an account on the NetApp first. In your guide it indicates that the user needs admin role. This grants full read/write access to the API. We wish to create a specific role for ADaudit
SDP Ticket to ADM Automation?
Hello, Is there a way to create a trigger for an onboarding/offboarding automation from an SDP ticket? For example, if a user submits an offboarding ticket in SDP, it will trigger the offboarding automation created in ADM. That, or have a technician manually
Ideas to Improve SDP
1-Change management form design is very poor, and it is not user-friendly; This form builder is very basic, and it would be better if it is similar to the request/incident management form builder. Several SDP versions have been released, but the problem
Logging password changes
Hello. I am now required to change our local SDP Administrator password annually and show the auditors when it was changed. They'd also like us to monitor changes to technician roles (to see if I add anyone to SDAdmin or not). Does anyone know what log(s)
ServiceDesk Plus 14500 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14500 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Change Module Enhancements
PostgreSQL
Hi, As you probably know, PostgreSQL 11 will be deprecated and unsupported in november 2023. Do you plan to make PostgreSQL 14 compatible with ADSSP, or do we need to migrate to MS SQL to be supported ? Regards, Anthony
Secret question changed after update 6303
Hello friends, I have a problem that may also be happening to you. After installing update 6303, we started receiving reports from users saying that one of their secret questions for using MFA was not the one they had originally defined. They indicated
Heavy Disk Usage
Hello there, We are facing problems with a huge disk usage of Log360. It's at the same machine with Eventlog Analyzer. Host machine is Windows server. We are looking for a way to purge the data or shrink it or ... . No helpful option in general setting
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