[Answered] : Managing Users
I have users who are only in the app a few times a year. Because of that, they tend to forget their passwords. The 'forgot password' functionality is buggy at best. no way to tell if the email was sent to them or not from admin console. Are their plans in the near future to either tie into an existing AD for a single-sign-on, use the SDP log in (if you have one), or at least let the admins set a default password for a user that they then have to change on next log in. It's basic functionality that
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus with the admin account? Can you please provide a script for this as cannot get any further after password accepted. Using Linux and postgresql on SD Plus v14300.
upgrade path from 10.1.2228.26 - I see 2 different things
If I'm logged into my 10.1 EC interface and click the version on top of screen then Download now I see a 2 path upgrade STEP 1 Download and upgrade to 11.2.2300.11 - STEP 2 Download and upgrade to 11.2.2315.09. BUT when manually go to EC service pack
Report showing all tickets resolved in the last week
Hi, I was hoping to get some help with a report I've been struggling to create. The task is to create a report that shows all the tickets that were set to resolved in the past week. Results should show ticket subject, and the user that set it to resolved.
AD360 Fixes and Enhancements [2023]
Release notes for build 4400 (Dec 08, 2023) Enhancement: The public key certificate used for service pack upgrade has been updated. Release notes for build 4319 (Nov 24, 2023) Enhancement: Support for Duo Security Web v4 SDK: You can now configure Duo
AD360 rolls out build 4317 with enhancements to improve the security of the product
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4317. Highlight: Product File Tamper Detection: AD360 now allows you to monitor the product's executable files and identify the tampered files in the installation
Query Report Computer in Custom Group
I want to export a report of which groups the computers currently belong to. Please help me. Detail Report: - RO - Full HostName - IP Address - Group Name - Group Type - Group Catagory Thank's
Enrolling android device without Internet
Hello I reviewed the forum and docs online but can't find how to enroll my android device if my MDM server has no internet access. Can anyone tell me how to do this ? Thanks
Subgroup option is not avalible
Hello I have two Password Manager Pro instances. One old (kept just for backup) version 9.3.0. The other one is newest (i believe) version 12.3.0 And my issue is that on the old one I can create Subgroups, but on the newest one this option is missing
Automated Software Deployment - Failing to download patches - Connection Reset - javax.net.ssl.SSLException:Connection
We've been having this issue with the automated software deployment policies where certain patches are failing to download. These are typical third party patches, from third party sites. A couple we've run across recently are for Adobe Acrobat DC and
Change field color on submit
Hi, I'm looking to change the color of a field on submit when certain criteria is met. I see there is a similar topic but does not quite match what I need. I want to change the background colour of a field when 1 option is NOT selected. I have tried the
Endpoint Central for ServiceDesk scans
Hello, month ago we installed Endpoint Central and integrated with on-prem ServiceDesk Plus. The only function we need now is asset scanning. As I understood, this feature is available for free for SD. Now the trial period is over, and when I try to log
End-User Guide
We currently use Service Desk Plus OnDemand and are about to roll it out to our end users. I was wondering if there is any documentation that is already created by ME on how to login and created tickets for the end users. Thanks!
Problème export logs
Bonjour, Nous avons effectué hier (08/06/2023) un export des logs sur "EventLog Analyzer > Firewall VPN user Connected" mais les résultats nous apparaissent vides et aucune donnée ne nous est parvenue. Nous avons ensuite vérifié les bases enregistrées
In purchase order , seller e-mail is not filled in
Hello, When i want to put out a purchase order ,the seller e-mail isn`t populated anymore. What could be the cause for this ? Running latest build: 14303
Can I use wildcards for file monitoring???
Looking to notify end users within the business whenever SSIS jobs post a file. HOwever, the file name is different each day as it changes with the date in the name. Anyway to search for myfile*.txt? Or something similar. The file is posted to an FTP site, so it may, or may not, be the only file in the folder. Thanks.
Filter all tickets with comments
Hi, is there a way to filter all tickets with comments?
Where did the auto assign (Round Robin) feature go in Ver. 14?
We recently upgraded from Ver 11 to Ver 14.2 and had been using the round robin auto assignment feature but it is no longer available. We are on a Professional level license. Is this another feature that Manage Engine has moved to the more expensive Enterprise
Changes - not moving from stage when approved
Changes - not moving from stage when approved. this started when moved to the latest version 14.3 Build 14303 we find that only when a Technician with SDAdmin role hit the approve Change move to the next stage, but the Changes Tecnicians dont have this
/n in SMS text
On Custome trigger I create a notification base on SMS but it sent SMS, in SMS text I see "/n" how I can Remove /n?
How do I disable the threats part of "Threats & Patches"?
I have zero interest in the threats/vulnerability scanning of Endpoint Central, I'm perfectly happy with just the patching side, so I would like to disable threat/vulnerability scans etc entirely. How? This should never have been enabled by default on
OpManager roadmap
Hi, as stated previously, your roadmap ( https://www.manageengine.com/network-monitoring/beta-signup.html) is quite outdated. Either remove it or better still, provide a real roadmap at that location. Regards G. Weiss
Autocomplete Fields Based on Address from Sites
I am working on creating a New User Request form for my users. I would like the ability for the user to choose a Site from the location lookup field, then the Business Address would autocomplete based on the address fields from the Site. Is this pos
Technicians can't add WorkLog
Hi ALL. After update to 14300 we detected several issues of SDP. First is: Technicians cant add WorkLog Field OWNER is empty and can't be selected ( But if I added this Technician to SDAdmin issue fixed.
Upcoming ServiceDesk Plus Cloud - Self Scan Script - OpenSSL version & Algorithms Upgrade
Dear users, We are elated to announce the upcoming OpenSSL version & Algorithms Upgrade . Below is a brief run-through of the same: ServiceDesk Plus Cloud - Self Scan Script - OpenSSL version & Algorithms Upgrade We have upgraded the OpenSSL version and
ADSelfService Plus' build 6303 now released with issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6303. Issues fixed An issue in build 6302 which caused a problem in the functioning of configured custom SAML applications has now been fixed. An issue which prevented
Security Advisor banner, Know More link address
When signing in to SDP today I was greeted with a Security Advisory banner with a link to "Know More". When clicking the link, I was sent to the Migration Sequence page. https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html
Autocomplete Fields Based on Site
I am working on creating a New User Request form for my users. I would like the ability for the user to choose a Site from the location lookup field, then the Business Address would autocomplete based on the address fields from the Site. Is this pos
Connect URL Won't Work EWS oAuth
Im trying to setup oauth for my 13011 build so that I may upgrade to the most recent version and I've completed all of the steps accept I cannot get my connect URL to work for incoming or outgoing in my mail server settings. Support has told me to do
Is there any way to edit the list of request filters available for users?
We are getting ready to go live with ServiceDesk Plus, and one of the final things I was looking at was on the Requests page for the users there is a drop-down which defaults to "My Open Requests." There are a number of filter options we won't be using,
Resend survey
Hi there I am looking for this is there away to resend a survey for the same ticket incase if the requester mentioned I submited by mistake and I need to correct my input
M365 Security Plus' build 4531 has been released!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4531. Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug bounty program has been fixed. How to update?
M365 Manager Plus' 4531 build is released!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4528. Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug bounty program has been fixed. How to update?
ServiceDesk Plus 14302 issues
Several issues since upgrading a test instance from 14104 (current production version) and then to 14300 and 14302: -On starting the test instance, the servicedesk-plus.log under /var/log grows out of control to 150 gb plus in less than an hour, eventually
Merged Request - Cannot forward to different support group?
HI It looks like I cannot forward an existing merged request to a different team? Steps to replicate: 1.Create a test ticket 2.Create second test ticket to same group 3. Merge the two tickets 4. Try and forward that ticket to different support group Doesn't
Problem logging into PMP
Hello, my scenario is: For some reason the admin user of my PMP does not let me login to the console, so I opened a ticket with Manageengine support and they provided me with some .bat files to reset the password via pmp_key.key. These files did let me
Dynamic Template Questions
First, S2,E1 of the 2022 MasterClass was a great help in designing useful forms. I have a couple of question about Dynamic Templates. First, I am using SDP OnDemand, Enterprise. Questions: 1. When I create Dynamic Templates and I create Custom Fields,
Users can see private technician messages in history tab
Hi. When a user logs into the Self service portal, they are able to read private messages sent between technicians in a request. Its not shown on the request tab, but if the user chooses the history tab, it allows them to see private messages!!!! This is a huge bug, and must be fixed ASAP Regards Christian
Outgoing Email Traffic Issue with Edge Servers on Intel Evo Laptops
I hope you're all doing well. I wanted to bring an issue to your attention regarding outgoing email traffic on our Intel Evo laptops. Specifically, I have been experiencing difficulties with edge servers when attempting to send emails. If any of you have
SLA>Response Time
Hi, What is classed as a 'response'? Is it the technician assigning to themselves or opening the ticket or replying to the ticket? We have set a 1 hour response for the Response time for all SLAs but am not clear what counts. Thanks in advance Alan
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