Need to restart failed service
We have a problem where sysmain fails to start after some of our Win2019 servers reboot. It can happen on pretty much any of them. Scheduled reboots happen in the middle of the night, by the time I come in the service is happy to start so it's probably
Report to show tickets open vs closed
Is there a way to report on tickets received (open), versus tickets closed daily or weekly for individual support groups? We are currently using SDP 9.0 Build 9017 and the Database is MS SQL. Thanks, Robert
Folder name change
A folder name may have been changed in the last few months. It's an active server. The folder is currently named 'm'. There are files within this folder that go back a few years. How would I go about learning if it was formerly named something else and
Desktop central agent logfile
Hi, the agent create a lot of logfile on the users hard drive. How can i prevent the creation of logfile? Regards Rainer
How to calculate my current events per second?
How to calculate my current events per second?
ELA having more than 20 ms
ESX PROD My ELA server is very slow and I am trying to understand why.
How to alert on a server reboot?
Is there any method available that will send an alert for a server reboot? Often a server will reboot faster than the polling can determine that it is down.
Fatal Error during software push
Hello, I've been trying to push Tenable.io to just a single laptop for testing purposes. The thing with Tenable is that I also must run a command after the agent is installed in order to connect that device to our Tenable server. I've made a package in
SLA escalation e-mail | Not working.
We are trying to send email notifications to our technicians for when a ticket SLA is violated. I can see there's an option for it in Automation - Notification Rules, but it is not working as it should.
Lazarus Group exploits ManageEngine vulnerability to deploy QuiteRAT
Hi ALL Dear @manageengineteam Do you know about this https://blog.talosintelligence.com/lazarus-quiterat/ ?
Azure AD SSO using SAML and App proxy
Dear friends, I am trying to configure servidesk using App proxy and SAML authentication to azuread as our servidesk is hosted on premise but I am getting errors I have followed this guide: https://pitstop.manageengine.com/portal/en/kb/articles/configuring-saml-with-azure-ad-9-8-2020
Another key is configured for this DC already.Delete the key from the Product and try again.
I reinstalled the password sync agent on domain controller and now service will not start. below is error. I'm not sure where and what it wants me to delete. The error below is fromt the Service_Exceptions file, after trying to start the service. [4/20/2023
Exchange Reporter Plus build 5712 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5712. Enhancement: Exchange Server Content Search feature will no longer require a mailbox-enabled service account for data collection. Issue Fixes: An issue
What is new at AssetExplorer 7
What is new at AssetExplorer 7
User does not have this permission version 14306
Hi Team, We have upgraded to version 14306 from 14102 and are encountering issues with the scripts. We are adding a first response note based on specific criteria, copying the title to tasks from the request, and updating the task description from the
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
Default PO Approvers set off Cost Centre Owner
Currently within the purchasing module, there does not seem to be a way you can automatically make the owner of a cost centre the defaut approver of the purchase being made. Due to human error it is possible for a person to enter the wrong cost centre from the drop down list, but then select the correct approver... It sometimes then occurs that as the manager/approver sees the request, they dont check the cost centre loaded against this and still approve the PO. This then affects what cost centre
NFC policy
Hello I am currently testing Manage Engine MDM product as an option for my company android devices. I have a problem with NFC policy on the latest version of ME MDM. Well obviously I can read on or write data on an empty NFC tag with my pixel 4a android
Dead Server
Is there a way to get the verification code from a dead Endpoint central to uninstall agents. Endpoint central on the bad server will not start.
Calculate form submission time
I need to calculate form submission times by users and technicians. Is it an achievable objective? P.S. Submission time may be translated to the time a new request template is opened, till the time it is submitted.
ADSelfService Plus' build 6304 now released with enhancements and issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6304. Enhancements Email server settings in the product now support Modern Mail Authentication. Cached credential update over VPNs can now be configured using a service
Update OpManager - Netflow service is gone
Hi, What's the correct procedure to update OpManager with the Firewall log and Netflow add-ins. Upgrading to the latest version removed the netflow service?
Why API Response of PMP is of "Content-Type:text/plain"?
Hi Marc, Greetings from Patch Manager Plus Support! Please be informed that we support the application/json format in Patch Manager Plus. We have conducted the test using the POSTMAN application, and we were able to parse the data in the desired application/json
Upcoming enhancements in custom domains , Zia
Dear Users, We are elated to announce the upcoming enhancements in custom domains , Zia .Below is a brief run-through of the same: Multiple Custom Domains You can now create multiple custom domains and associate them with specific help desk instances.
EC11 Inventory: how to return to search results?
Hello! In EC11 under Inventory->Software, let's say I use the magnifying glass on the top right to search for "Crowdstrike Windows Sensor". I get a list of all the versions discovered and number of installations. I drill into one of them to discover who
TFA with Microsoft Authenticator app
I am trying to setup users to be able to use the Microsoft Authenticator app. We would like to use push notifications to user phone but only looks like you can use a code to type in login screen at the moment. Does anyone know if this is available? We
Uninstall agent manually
What are the steps to properly uninstall the UEMS agent manually, since I am not able to in the console. The uninstall option fails on the console, and the uninstall option is not available on the device in the Control panel under programs.
Masterclass 2023: Season 2 Episode 2 - Setting up automations for critical ITSM practices in ServiceDesk Plus Cloud
Hi there, Greetings from ManageEngine! Registrations for the second episode of ServiceDesk Plus Cloud Masterclass 2023 are now open! We will be showcasing how to effectively configure and leverage various automation capabilities in ServiceDesk Plus Cloud
Help with Query Report on Solutions
Hi Team, Example: Parent Topic -> Topic -> Solution Below is a query report that I use today to obtain certain details re. the usage of our Solutions and I would like to add Parent Topic Name and whether the Solution is Private or Public. Is this possible?
Improvements in the tasks module
Hi, We want to make better use of the ticket tasks, so we are looking for some options that we have not found. Add additional fields (single line, pick list, multi select, multi line, numeric, Date, time, decimal etc). Edit the templates to remove or
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
Multi-Select Request Field - Can't Search or Filter
Multi-select custom fields don't seem to be available in the advanced search, the custom view builder, or report filters. Is there a setting or anything I need to enable in the system to get these to show up? It seems rather pointless to have a custom
How define 2 Local Repository in Endpoint Central?
How define 2 Local Repository in Endpoint Central?
[SOLVED] Discovery > Agent Configuration not working
I've already opened a support ticket several weeks ago but I haven't received a response in almost 2 weeks. I will try posting here to see if I can get this issue resolved. Ticket Id #7959116 Service Desk Plus Version: 13.0 Build 13007 Endpoint Central
Ping to gateway
I had discovered the sophos firewall and meraki switches and i need to start ping to ill gateway if response is not there alert should come. I tried the wan monitoring but its only support on cisco device who have write community supported. Please help
Search feature not bringing back expected results
We are seeing an issue where Search feature not bringing back expected results. This is mostly searching using the Requests > Default Search where know tickets with know text do not show up in the search.
PMP ApiKey
If I generate an apiKey for a user and set the key to expire in 90 days, then in 30 days generate a new apiKey that expires in 90 days, is the first key still valid for the original 90 days or does it get invalidated when the second key is generated?
Elastic Search indices filling up the drive
Hello ! I have an issue with my Exchange Reporter plus installation. As the DB size is approx. 50 Gb, I found this morning that the elastic search indices (Exchange reporter plus \ Elastic Search \ data \ nodes \ 0 \ indices\ ) directory is growing up
Prevent the balloon notification from showing up?
How to Know If Your Child is Ready to Learn How to Sew When it comes to children and sewing skills, the very first question most parents want to know is “Is my child ready to learn how to sew?” This question even bothers those parents who sew themselves
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