SLA>Response Time
Hi, What is classed as a 'response'? Is it the technician assigning to themselves or opening the ticket or replying to the ticket? We have set a 1 hour response for the Response time for all SLAs but am not clear what counts. Thanks in advance Alan
Revoke Administration' Password not working on devices not in contact with the central server
Hello, Unfortunately my company did not renew the licenses for another year and we have almost 200 Android Devices enrolled in MDM. The central server is down and we cannot issue a company Wipe. I tried with the Revoke Administration' Password from the
Scanning workstation
When scanning, the workstation is transferred to the list of servers. How can I get my computer on the workstation list? version 11.1 Build 11100
Automated close problem
Hi! Automated close option is selected, however it doesn't work. please, I need help. Does anyone in the community have a solution? Thank you.
SDP On Prem v13009 - Restore backup failed - Cannot open backup device
I am trying to create a test server and I am at the step of restoring the database. When I run the restoreData.bat, I receive the following error: Operating system error 2(The system cannot find the file specified.). I've verified both my servers are
Gamification
Is there a plan to create a gamification aspect to the application?
On my SDP 14.1 Build 14102 (installed onpremises on postgres) I just have a case of all 2 SDadmin accounts changed passwords
I managed to recover access with the know commands But this is strange... Also the tech passwords are expiring and the setting is to "never expires" could this be a bug or I have some security issue on my network? Are there any logs for the IPs that changed
Custom Trigger to add 30-minute work log
Our teams do not currently require the use of work logs, but we are considering a change. One of the questions that has arisen is whether it is possible to automatically add a 30-minute work-log to account for administrative tasks associated with the
Report for Unallocated Space
Hello: Is there a report that can be ran in ManageEngine to state the Unallocated Space on each PC? Thanks
Problem while BackingUp DB
We are trying to backup but its giving an error while running backup batch file "Problem while BackingUp DB" in backup logs showing errors Caused by: org.postgresql.util.PSQLException: ERROR: unexpected chunk number 1 (expected 0) for toast value 3605208
Create a local administrator
Hello, unfortunately, due to a cyber attack, we had to change the authorization process, specifically the login procedure for ServiceDesk to the Active Directory. As a result of the attack, we were unable to make the necessary changes in the console beforehand,
IDEA: In Custom View, Criteria for Requester is Logged In User
I appreciate that there is now an option when building custom views to set the criteria of Technician is Logged in user. Unfortunately that option does not also carry over to Requester. I would like to allow technicians to have a view that is relevant
Limitations FREE version
hi i want to monitor 2 HPe servers through the ILO, one is running Windoews Server 2019, the other runs VMware ESXi is it possible to monitor the RAID status, so to get an Alert Email when one of the disks in one of the server fails? i see on ManageEngine
This site is not secure - Logon screen only
Hi, I recently installed AD Self Service and it works just fine with HTTP. So, I tried to enable HTTPS and I generate a CSR through AD360 and issued a certificate through my local CA ( ADCS ) and uploaded the certificate, seems to work just fine. whenever
Query to get Technician list with associated Project Role info.
Version : 10609 DB : PGSQL OUTPUT : SELECT aaauser.First_name AS "Name", al.name "Login Name", sduser.FIRSTNAME AS "First Name", aaacontact.EMAILID AS "E-Mail", deptTable.DEPTNAME AS "Department", cisite.NAME AS "Site", projro.rolename AS "Project Role",
How much can you save with OpManager Plus? Calculate your ROI today!
Hello all, Effective IT management is crucial to business success, which starts with investing in the right IT solution. However, amid the uncertain macroeconomic climate, organizations have started relying on cost-optimization strategies. CIOs, CTOs,
End User Guides for Service Desk Plus OnDemand
We currently use Service Desk Plus OnDemand and are about to roll it out to our end users. I was wondering if there is any documentation that is already created by ME on how to login and created tickets for the end users. Thanks!
On hold comments
Hi, How do I turn off the new mandatory comment for putting a call on hold option? This appeared today, but we use notes to show why a call is on hold as it has better visibility as it shows in the conversations view.
REST API send task comment
Hello! I need send comment in task by rest api (with notification preferably). The comment example from rest api documentation can't add new comment oO By this example: I do this: http://localhost:8080/api/v3/comments?INPUT_DATA={"comments":{"tasks":{"id":"8"},"comment":"Changes
SDOD is not updating tickets, saving changes
When working with an Incident, to convert to a Service Template, the system is not saving the data, nor returning to the main page of the ticket after it is saved.
Modern Auth Office 365 Email Issues - 2nd June 2023
Today we had our SDP+ instance stop processing emails. As part of troubleshooting we removed and tried to re-add the OAUTH2 configuration but received error related to authentication and password being incorrect. The password is correct and has been validated.....so
Technician auto assign functionality SDP 8.1 Professional
Hi, Is it possible to set "Round Robin" and "Load balancing" independently for each support group? Thanks, Mauricio Fuentes
Disable Security Questions
Why is there no option to disable security questions? Other MFA options are sufficient without them, like an authenticator app, etc.
Power consumption reporting
Being environmentally conscious is important, and we are required to report the power consumption of the IT estate for carbon savings. I can see that there is the uptime report is available which is good, but is there a way to query the devices PSU amperage/wattage?
Reset Inventory Details?
Hi, Is it possible to delete all inventory details of a system or to have them completely rescanned? On some systems (including terminal servers), many entries have accumulated over time that are no longer up to date. For example, very old Mozilla Firefox
How many forwards per ticket in servicedesk plus cloud?
Hi All, We have a long running ticket - in order for the stakeholders to stay informed we forward requests in stead of replying so the recipiuents can benefit from the full ticket history. We've reached that maximum forwards for this ticket. How many
Device Control Plus: Add View Prohibited Devices to client agent context menu.
Nice if, on the client agent, we could right click the agent and select: View Prohibited Devices There are options to View Prohibited Software and other selections, but View Prohibited Devices would make it easy to see on the client that Endpoint Central
Update Additional Field Options from API
Is it possible to update the options on an additional field picklist from a custom function or page script? I would like to pull in a list of parts from an external program and have the parts listed on the ticket with the ability to select certain ones.
WMI Access Denied
Hello everyone, We are currently experiencing the "Access Denied" error on OpManager and OpManager Plus. Despite our best efforts, we have exhausted all available resources and have been unable to resolve it. Since the solution is deployed in a client
Dynamic Group and Resources added by API
Hi, I have a Dynamic Group with criteria to match a specific user account name. This works fine with Resources added manually and by Agent. However, it does not work for Resources added by API and shared with my id. These API added resources showed up
Database size issue due to broken HA not fixed after removing HA configuration
We recently had to engage support because our HA deployment of PMP was broken and had been probably since deployment of the servers. The status page for HA showed an ever increasing number under the pending replication count and what triggered us to the
Is there a way to add a group or contact as a users manager? I.E. our president reports to a Board
Only users are coming up and I'm not seeing a way to change to contact or group to select a manager for our president.
Auto-install hotfixes?
Release 7183 stated the new feature below. Where is this configured? Auto-install hotfixes: Option to automatically download and install ADManager Plus' hotfix updates.
ADSelfService Plus' build 6302 now released with issue fixes
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6302. Issue Fixes: A response code mismatch in the error message for API failure has now been fixed. An issue that caused the ADSelfService Plus mobile site to not load
Specific Vendors Website Not Responding - Unable to Download Binary File
I see a few 3rd party apps patching fail with this error. Is there a resolution? Should I attempt to update manually?
work log closure rules
I have set the work log required requirement in the closure rules. But is there a way to make it so the work log can not be blank. Like you do for the resolution
Bulk User creation Name column shows samaccountname
When I use the bulk user creation tool, and import a CSV file I created, for the name column, it always shows as the same data as the samaccountname. We use 1st initial, last name for our login names. for example, Joe Smith would be JSmith. I have to
Microsoft Sentinel
Will there be any option in future to be able to send logs directly to Azure Sentinel, especially syslogs?
Forcing task closure on existing tasks
Hi I have several hundred open tasks. I would now like to force that any request to be closed or resolved must have the associated task closed first. I'm assuming that enabling this will force the task to be closed before the associated request can be
ADAudit server migration procedure
Hello, I’m migrating a client's ADAudit Plus installation from their current server to a new one with an updated operating system (windows server 2019/2022) and I need to confirm the procedure to accomplish this migration. In summary, my execution plan
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