Custom Work Hours Report
Can we create a custom work hours report? I want to provide a work hours report that looks just like the one you see on the page that only shows the following columns and no underlying log detail. I need a report I will run every Monday to report the
Fetch the connected devices information on Servers scan
Hello Team, We are looking for a way to scan servers to fetch their connected device's (Data centers, Database, and Network Devices) details like IP address, Hostnames, and MAC address. Based on this auto-fetch information, it will be easy to create relationships
Timestamp
How to get the timestamp when the change ticket is submitted for review from implementation stage. timestamp is needed in a report form. Please share the query to download the same.
custompatchvalidator entry is missing
When upgrading from 12.0 Build 12000 to the next version I am using pack ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_0_windows.ppm and have also tried ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_1.ppm receive the Error: custompatchvalidator entry
Blocked USB Storage report is blank
Hi, I have used Endpoint Central to block USB storage devices on a group of computers. I have confirmed that it worked and when I ran the USB policy report, I could see all the computers to which I had applied the block. When I now run the report to see
Exchange Reporter Plus build 5710 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5710. The new build features the following: Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug
AD360 4115 released! Supports major dashboard enhancement!
Hello, Everyone! We have released a new build of AD360 - 4115. The latest build lets you embed the entire AD360 dashboard in any webpage of your choice. Feature: Embed dashboard: Embed the entire AD360 dashboard in any webpage of your choice. How to update? Update using the service pack. New to AD360? Download the fully functional 30-day free trial now. Got feedback? We would love to hear what you think about this release. Fire away in the comments section below. Regards, AD360 Team Toll Free:
Presentatin slide
Hi, Is there an available PowerPoint side for AD360 I can work with? Thanks.
how HCM integration works with admanager plus and user creation in AD
Hello, I wanted to know how the integration works with Oracle and also if a user template is needed when we have LDAP mappings?
Automated User Creation
Hello! Since update 7185 (also in 7186 this does not work) our automations that create users from CSV files do not work anymore. The error message is as follows: "Some of the values specified for account expires are invalid". Before the update to 7185,
Does Zia offer multi lingual capability?
Hi Folks, I wanted to confirm whether Zia (Automated Chatbot) offers multi-lingual capability. Can we configure it to work in both English and French at the same time depending on which language the user has set their preference? I would also appreciate
AD360 build 4316 released with an important security fix!
Hello everybody! We've rolled out the latest build of AD360 - 4316, with the following security fix. Please update to the latest build. Issue fix: A security vulnerability (CVE-2023-35785) in bypassing 2FA during AD360 login, reported by dalt4sec through
Edit User Creation Summary
Hello, When I want ot create a user I had to do 3 Steps: Step 1. go to Management -> User Management- > create multiple Users -> Import - > Select the CSV Step 2. Choose Container -> Create User Step 3. The User was created And I got a summary with (username,
Migrate Postgre SQL to an Azure SQL instance to facilitate HA
Has anyone moved the DB from a Postgre local DB off to a Azure SQL DB? I want to get HA going but the way the documentation currently stands is the DB can't be on the 2 servers used for HA because if the one with the DB dies then you're screwed.
What is the default scan frequency for the assets by agent?
What is the default scan frequency for the assets by agent? I wanted to know what is the default scan frequency of ME assets as in my organization there are assets which are not scanned from long, it also depends upon the communication but for assets
incorrect time at work.
BD: Postgres Version: 14200 Does the new version solve all the work log problems? The technicians are reporting to me that they have problems assigning the time in the worklog, it is not taking the hours in the records, only in the total time. When I
Exclude specific user from deluge script?
Hi, I have a deluge script to share a request with anyone who is in the "emails to notify". but i would like to exclude a specific user, as that user is getting the ticket shared through another script. But i am not sure how to do that. configuration
MDM - Map not loading
Good afternoon My installation is recent, but it doesn't load the map and with that I can't see the location of the devices, I would like support when possible and since now I'm grateful for the attention.
when scanning, _old is added to the PC name
Why is _old added to the PC name when scanning? If this is a duplicate, then why is the same name not searched for, but without the _old suffix? I am attaching screenshots.
Auto Deploy task never starts
I have 2 Auto deployment task configured I am not seeing any patching in progress, Only that the patches are missing The missing patches have been approved and are downloaded and replicated I have deleted and reconfigured both of the task
[SDF-93385] Duplicate request
Hello to all, since we have upgraded to version 11139 we cannot select how many times we want to duplicate an incident and we can only do it one at a time. Is there any way to be able to duplicate x times an incident? Thanks in advance
Help with distribution server
Hi friends, I am installing and configuring a distribution server for better bandwidth usage and the following is happening: Once the distribution server application is installed, the service starts correctly, but it does not listen on port 8384 by default
[Webinar Invite] Learn how you can extend OpManager's functionalities to manage network traffic, configuration changes, firewalls, IPs, and applications
Hello there, Networks are complex systems that encompass a wide array of components, protocols, and technologies. Here, network administrators bear the responsibility of efficiently managing these networks, which involves a multitude of tasks. However,
Query to get User List with email and portals associated info.
Version : 11027 DB : PGSQL / MSSQL OUTPUT : SELECT aaauser.FIRST_NAME AS "First Name", AaaContactInfo.EMAILID AS "Email", hd.displayname FROM PortalUsers ptu LEFT JOIN SDUser sduser ON ptu.USERID=sduser.USERID LEFT JOIN AaaUser aaauser ON sduser.USERID=aaauser.USER_ID
Close login session remotely!
Hi I config Security setting for restrict concurrent login. But I have issue! Please consider this scenario: I logged in to SDP at home, but I forgot to log out, so I'm not able to log in at the company. In other words, I cannot login until the previous
SDP 11.1 rapidly increased memory
We had an error that rapidly increased memory from 30G to 125G, before the error had an abnormal increase in bandwidth from the app server to the database server by about 3 gbps. Thank you for suggesting solutions or finding errors. After i had stop service
Masterclass 2023: Episode 5—Explore the latest features in ServiceDesk Plus Cloud [June 28]
Dear Customers, You and your IT team are invited to join us for the fifth episode of our ServiceDesk Plus Masterclass series. In this episode of ServiceDesk Plus Masterclass 2023, we'll deep dive into the brand new capabilities, features, and enhancements
v14103 "Reply All" function doesn't send copy of ME reply to system email.
Hi, After upgrade to v14103 we see that "Reply All" button doesn't include ME SDP system email to the conversation and replies only to Requester, CC'ed personnel or manually added recipients. Our Technicians track requests not only in ME but in Outlook
Upgrade version client failed
Can you help me with a solution to the client-related problem after updating the server version, the clients do not update themselves and return logs as invalid agent version. Even though it was working fine before
Multiple LDAP Monitors to the same LDAP Server
I'm currently evaluating Applications Manager for our org and we have a specific need of monitoring some critical ldap servers that we're hoping Apps Manager will cover for us. These are not standard AD ldap targets. They are Optimal Virtual Identity
Last Login Information in SD+ User's Profile
Hello Team, We wanted to clean up accounts from our Organization that have not been active in the last year. Is it possible to get the last login date and time in User's profile and any workaround to automatically delete those accounts which are not been
Self registration
I have a simple question, is it possible to use or create a self-registration portal for users that are not in Active Directory?
Error on query table for readonly user
According this below like I caret readonly user but when I run query this error appears: Read-Only User (servicedeskplus.com) DENY INSERT, UPDATE, DELETE ON SCHEMA :: [dbo] TO <userName>; REVOKE SELECT ON SCHEMA :: [dbo] FROM <userName>; declare commands
Setting Change Approver through Field & Form Rules
Hello, I am trying to build out Change Management on the On-Prem version. We have a lot of different systems with different change approvers, making the work flow not great. Is it possible to use Field and Form Rules to set the ChangeApprover field? I
Critical Email Security Flaw
I've tried reporting this as an issue a few times now but I have been unable to report this in its own thread. Hopefully this works and other customers are able to see it instead of it being buried in another thread. There is a critical bug in v11 and
New column in Solution overview
We would like to get the "Solution owner" column in the Solution view of all solutions. Right now it is not available to select from "Add/Remove columns". For us, that column together with the "Review date" column would be important. The creator of the
Planning Sections in Change Module to be made Larger.
Hi, Please can the Sections such as Roll Out Plan be made larger so this can be completed easier when planning a Change.. At the moment we have a letter box type field to work in.
API User for multiple host
Could someone provide the steps to configure an API user to be used in multiple hosts instead of associate to one host only? I saw a thread from last year and Support mentioned an option that can be configured. Thank you!
Document Export
I'd like to export documents in bulk and not need to download them individually. The use case would be if we spent years adding documents and wanted to retrieve them all with 1 click vs retrieving them individually.
Update Task Status based on Approval Status
So we are using Service Catalog for our on-boarding forms. I've worked Approvals into the process as we want to make sure any access requested on the forms are valid. I have a ton of different task on these forms. But the task trigger when the form is
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