Problemas para configurar tablet android 8.1 mTK-X20L
Buenas tardes. He formateado la tablet para hacer una configuración completa de dispositivos, pero la tablet inicia de inmediato al escritorio. Voy a google para poner la cuenta afw#memdm , pero me dice que no existe. No habrá otra manera de configurar
Patch Rolled Back on Rebboot
On more than one occasion, I've noticed that a machine will fail for patching. After some investigation, the error message states "patch installed successively, but rolled back on reboot". This doesn't happen for every system but it appears that it happens
Error during installation of 11.2.2325.14
Having issues when installing 11.2.2325.14. Complained about NGINX, then java and then rolled back and now I can't start my server.
No entran las solicitudes en ServiceDesk
Buenos días, en mi empresa usamos su herramienta y nos está dando problemas con la configuración de correo entrante. Nuestro servidor de correo es https, la configuración que tenemos en ServiceDesk es imaps, TLS habilitado, puerto 993. He hecho una prueba
SFTP Backup files
Hello, Is it possible to backup network device and generate a file and sent it with a secure tranfer to a SFTP server (local) ? NCM and SFTP server will me the same server. Thanks
SSL wildcard cert import/install issue
Hi all, I followed this: https://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html and this: https://pitstop.manageengine.com/portal/en/community/topic/imported-wildcard-ssl-certificate-in-adselfservice-http-and-https-ports-unresponsive
Device Showing DOWN but device is UP
My huawei switch showing down in opmanager after I click update status it showing UP. But for last 5 polls its showing down only.
Tray Icon Rebranding
Anyone else having an issue with the Tray Icon Rebranding not working? I had opened a ticket with support and they said it takes like 4 hours, but I've updated to the latest version of Endpoint Central (11.2.2315.16w) and our Icon Tray does not seem to
Query to get Request technician shared info
Version : 14305 DB : MSSQL / POSTGRES OUTPUT: Query: select Longtodate(wosh.SHARED_TIME) "Shared Date", wo.workorderid "Request ID", aaush.FIRST_NAME "Who Shared", aau.FIRST_NAME "Technician Shared To", wosh_comment.TECHNICIAN_COMMENTS "Comments" from
Profile Date format
Hi, Wasn't really sure where to post this, but we use SDCloud, I'd like to change the date format to be DD/MM/YYYY for all requestors & technicians. I know you do this in the Zoho Profile - Personalise section, but I want to do it globally for all users.
Minimum Permissions
what is the minimum permission required for the service user to integrate MDM with on-premise active directory.
Sender name on outgoing emails
Hi, Under Admin -> Mail server settings -> outgoing, I can specify the Sender name. But is it possible to have the sender name to be the name of the technician replying/forwarding an email, but the email address to be the system address (the one being picked up by SDP+)? BR Peder
Notification rule
The "Notification technician of associated service request when items in a purchase order are received" is not working. See attachment to view the two items (partially and received) which are not working.
Barcode fields
How can i print two line in the barcode lable text above it and text below it. similar to the one in the picture attached ?
Register users through enrollment email
Hi, Does anyone has idea about how to add users through enrollment mail or a form to register themselves through website? Thank you in advance
Solutions Visibility
Hi all, We need to make the Solutions visibility from Private to Public in SDP Solutions Module (refer attached). Please assist asap. Thank you in advance!!
[SD-93308,SD-107873] 'Draft saved' popup interrupts composition
This is a minor issue, but I thought I'd report it as it's something I think could be easily fixed. I'm composing a reply to a ticket, and I'm in the middle of typing when suddently a popup appears in the middle of the compose window saying 'Draft saved'.
Need a Cancel button for request sub tasks
In the list of tasks attached to a request, we can quickly select some and click the Close button when they're completed. We often have some tasks left that are inapplicable, so we mark them as canceled instead. To do that, we have to open each one, change
Need to hide groups from template
I have numerous groups used for backlog and would like to hide them from the default request template. Example say there is Network WIP and Network Backlog. I only want Network WIP to show as an option in the list on default request / incident. Can I
Windows Domain Scan
It's been 5 months since my Asset Explorer has been able to run a windows domain scan. I opened a case and no one replies. I have tried removing/readding the domain scan, editing information, adding it back with no luck. Does anyone have a trick or workaround
SB-Portal Updates Download Status not shown
Greetings! We've noticed the new feature to publish Updates to the Users SB-Portal, this is a great addition! Unfortunately the button "Download only" does not show the Download Status in the SB-Portal after the Patches are downloaded. It is just empty.
LogicMonitor Integration
Has anyone done any integration work with ServiceDesk Plus and LogicMonitor?
License Windows Server 2019 with Core Metric
Greetings Desktop Central Team, I'd like to ask how to correctly add the license for Windows Server Datacenter and Standard, which are licensed by Core Metric. I added the License with "Core Metric", but the License Overview is calculating the compliance
Couldn't delete the original copy of HomeFolder.
Hi folks. I'm trying to move home folders to a new folder, but get the following message; Successfully moved the home folder.Couldn't delete the original copy of HomeFolder. Does anyone know what would cause this? The home folders do copy to the new location.
Using variables in the home folder in a user creation template
So we're new to ADManager and we're in the process of building out our templates, and it's going well, we just have one question regarding home folder management. Because of the number of users we have a structure of \\server\share\(first letter of login)\username
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
SD+ Cloud having Internal issues today 8/17/23?
dozens of our technicians are reporting site errors within ServiceDesk Plus cloud this morning. Is there an outage or issue happening?
Deleting an Account from SDP-MSP
Hi Team, I want to delete some old accounts, would you be able to provide me any steps for the same? In addition, please can you let me know what will happen to the Requests, Changes, Problems, Requester, will it also get deleted from system? Please also let me know if there is a way I can disable an Account for time being? We are using ME SDP-MSP 9.0 Build 9009 with MS SQL Thank you, Rohit Pol Amicus ITS
Inline request merge history shows as "undefined"
Hello, Since a couple of months (and ServiceDesk Plus versions) ago, around 70% of all our inline request merge history entries show as "undefined" for both the technician and timestamp: This problem does not affect the dedicated History tab for any request,
Servicedesk Plus: Problem restoring data in a new server
Hello! We're trying to restore our SDP on a new pre-production server for now. Both SDP Builds ( old server and new server) are the same: 13012 The backup process in the production server finish with no problems. But when we launch the restoredata process
Dynamic Approval in SDP Cloud
Use case: Users requesting access to software or SaaS applications require approval from their reporting manager, as well as the owner of the application. The stage I approver will always be the requester reporting manager, so that isn't a problem. The
Edit exchange server
Hey there, just migrated our infrastructure to new (on-prem) exchange Server. Where can I change the Exchange Server IP in AD Manager plus? Thanks!
How do macroeconomic conditions shape the technology decision of businesses?
Hello all, In times of economic uncertainty, businesses first review their expenses, with a particular focus on technology spending. This covers the costs associated with procuring and maintaining their IT infrastructure, including hardware, software,
Syslog viewer doesn't work
Dear experts, I have Cisco switch with enabled Change Detection (it is works), means that syslog works But when I try to catch syslog messages via Syslog Viewer - nothing, empty list Could you please advise if there is something required to be configured
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