Automated ticket trigger

Automated ticket trigger

We have a situation where once one department closes a ticket, we need to be able to take the information from that ticket and build a new ticket for a different department. Basically closing that specific type of ticket would trigger a creation for a new ticket to the next department.

I know that it is possible to take a ticket and transfer it to a different department, but ideally we would like for the original department to find that ticket in their closed tickets.

Is this possible, or is there a better option?


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