14301 and dark mode colors
Hi, According to the release notes, the custom colors feature should now work in dark mode also. Has anyone had any success with that? We see absolutely no colors (configured for priorities) in the request list view in dark mode. Works fine in normal
Request created with empty subject !
Hi all We are facing a problem when creating a new request from the service template, sometimes after creating the request, the request is created with empty subject and some fields are also empty, such as the DueBy date Thank you Any help would be appreciated
Change Proxy on Agent
Hello, Is there a way to update the proxy on an agent without having to reinstall?
Windows 10 In Place Upgrade
Can Windows 10 be upgraded to Windows 11 keeping all user files and settings using Patch Manager Plus ? If yes, could you kindly provide steps of achieving that successfully.
Self service portal: template for 'requester reply mail to technician'
n the self service portal a requester can make a request. The technician answers the request. After that the requester is able to reply to that message in/from the self service portal. When the requester hits the reply button the template of the email for the technician appears. (Organisation Details -> Notification Rules -> email templates: Reply request template.) From the SSP perspective that is strange. The technician template contains text and lay-out that addresses the requester. It starts
Issues with USB devices after installing Desktop Central 11.2.2309.1
After I installed Desktop Central 11.2.2309.1, I began having issues with USB storage devices. Any time I plug in an external HD, it will find the device but I cannot eject the device and the computer will not see any new device I plug in. If I open Disk
Remove IE 11
Posting this out there in case anyone else runs into this/has a need to remove. I was able to remove IE11 from all of our machines by creating a new configuration using the "Custom Script" and then "Command Line" option. Script I used was: FORFILES /P
Notification Rules > Reply Template - $Subject variable behave different if in Subject Field or Body Field
Hi, Just upgraded from Version 11.1 to 14.1 14105 and we are having seveal problems with Subject email template: Sometimes we need Second Level support (external supplier) and we foward the ticket to them and their system replies adding into the end of
Time Tracking?
Hello, we are interested in this product, but we need Time Management. I see that the MSP version of the software has Time Management features, but we are not an MSP. We need the ability for our engineers to track time on tickets, projects, requests,
Does ManageEngine AD360 support Amazon RDS for PostgreSQL Database?
I plan to deploy ManageEngine AD360 in our environment, I see that it supports the following Databases: PostgreSQL (default database bundled with AD360) MS SQL I am wondering if it supports RDS for Amazon PostgreSQL database? If it does, we plan to deploy
PDF Export in Russian
Hi! I'm trying to export some reports in PDF and that's I see As you can see there are only English characters in the table. In XSL, Print Preview, HTML exports - it's ok. Can you help me?
SDP Notication when attachment is dropped
Hello to all, when a requester submits a ticket with a file attachment larger than 10 MB, they receive a notification that the attachment was dropped. Where can we customized the text of notification? is it possible? Thanks in advance
Share Request API
Hello, I'm trying to write a script to share / un-share request on ServiceDesk Plus using API and PowerShell. I can't find informations about share request API into the documentation, but following this old thread (https://pitstop.manageengine.com/portal/en/community/topic/share-request-using-api)
Compatibility of Password Manager Pro with Windows Server 2023 on Gaming Desktop
Hi everyone, I recently upgraded my gaming desktop [https://www.lenovo.com/ca/en/d/gaming-desktops/] to Windows Server 2023 and installed Password Manager Pro. However, I'm having some compatibility issues with the software. It doesn't seem to work properly
Endpoint Central server failed
Hello, Our virtual machine holding endpoint central has failed and we don't have vm backup we only have backup of the desktop central server folder, I restored it but its refusing to start. How can I solve this problem.?
Registry Value Report
Hello, I will install microsoft office 2019 on machines using Microsoft Office 2016. I can get x86 or x64 version information, but there are those who use English or Turkish. How can I get this information? On the registry side, the value in the path
[Online seminar] Tips and tricks to enhance IT security. Register now.
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and Cybersecurity Online seminar on May 30. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
[Online seminar] Tips and tricks to enhance IT security. Register now.
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and Cybersecurity Online seminar on May 30. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
Generate email alert when NCM detects device config change
We have OpManager with NCM add on. I have our network devices and firewalls added, and have noticed that it will generate an alert when a unauthorized config change has been made. Is there a way to have these alerts send an email?
BGP & OSPF Neighbor alerting
I am trying to get Neighbor status alerts for both BGP and OSPF and the only information I can find are two posts dating back 9 and 12 years. Neither were helpful as the one refers to the other and links in the older one no longer exist or are outdated.
SAML SSO on index page instead of having to click Log In with SAML link
Hi, Is there a way that we can have the SAML SSO page show up when a user navigates to SDP instead of them having to click on the " Log in with SAML Single Sign On" Perhaps we can have a back door if we need to login with a local account as well. Regards,
Endpoint MFA Licensing
When did the Licensing change happen i have 2000-user Professional edition licenses which had an endpoint MFA enabled and active,now suddenly you are asking money for endpoint mfa as an addon.
way to create a table in service request form
Does anyone know of a way to create a table like format in a service request form? Trying to provide an easy way to request more than one 'request' in one service request. Something that would accomplish same goal as below: Userid Environment Role Access Type Userid1 Production Developer Read Only Userid2 QA Tester Read Only Userid2 Development Tester Read
Windows Update - Manage with Desktop Central but tell clients to download directly from Microsoft servers?
Hello, I have been reading the Desktop Central documentation and reviewing various form posts regarding this topic, but I am still unable to understand how to achieve my particular goal. I would like to Disable the automatic Windows update in Windows
Didn't find required vendor
Dear experts, Could you please advise, where I can ask to add new vendor support? I tried this website, but there is error https://www.manageengine.com/network-configuration-manager/templates/add-template-request.html Thank you
Uninstalled Software still showing up in Device Asset inventory
Hello, We have some software that has been completely removed from a device, including locally uninstalling it, removing all remnant files, and cleaning up the registry. I have exported the device's registry and triple checked that the software entries
PGSQL in Linxu Server
Hy community ! It's possible to use database PGSQL in Linux server to connect ADSelfservice ?
Not syncing with some DCs but successfully with others
We have a total of 22 DC's in our ADManager and syncing data from them all but i have a couple DC's that are just refusing to sync. When i run a report about inactive users, for example, the whole remote site shows up as inactive as ADManager cannot pull
When will AD Manager Plus support the new Duo Mobile Universal Prompt method?
https://duo.com/docs/duoweb
Multiple Approvals for a Single Request
While this may not be the only use case, the best example I have right now is new user onboarding. Our onboarding process requires we submit multiple approval requests for things like the user's computer, a company cell phone, certain software packages,
Following tickets
I'd like to suggest a feature to 'follow' service desk tickets without being the owner/technician or just getting CC emails when it is updated. As the Service Desk manager in a busy service desk I need to follow tickets through to resolution. It's easy for tickets/issues to get lost in the volume of calls that come through. Thanks.
Issue with "Create New Ticket" and Live Chat in v11.2.2300.11
Hello Support, We have come across some issues with the latest version, v11.2.2300.11, specifically related to the "Create New Ticket" feature and the sudden absence of Live Chat. The "Create New Ticket" function is not working as expected, preventing
VB.Script And script Bat File WScript.exe,CSCRIPT For Map Share Printer Canot Run On Self Service Poltal..
Hello I want run script add map driver Printer sharing on server Example : \\server\printer1 Code Bat File: CSCRIPT %WINDIR%\System32\Printing_Admin_Scripts\en-US\prnmngr.vbs -ac -p "\\server1\Printer1" Or Code Vbs File: Dim net Set net = CreateObject("WScript.Network")
ManageEngine User Conference, Singapore. You are invited!
We're thrilled to invite you to our User Conference in Singapore. We'll bring you multiple in-depth product presentations on all aspects of IT management, as well as plenty of tips and tricks, opportunities for one-on-ones with product experts, and some
Query to get Group hop count of request.
Version : 10524 DB : MSSQL OUTPUT : SELECT MAX("wo"."WORKORDERID") AS "Request ID", Longtodate("wo"."CREATEDTIME") AS "Created Date", "sdo"."NAME" AS "Site", "qd"."QUEUENAME" AS "Current Group", "std"."STATUSNAME" AS "Request Status", count(wohd.columnname)
Unable to add DHCP server under OpUtils
Tried to add DHCP server on IP management and receive "undefine" error message. Change the server name with full DNS name, with IP address but problem still persist. try to add this server using normal adding device under directory tab, its working as
Is there anyway to force a sync?
Greetings, Having to wait 90+ minutes for a server sync in Endpoint Central Cloud is fairly ridiculous. I have a computer package that I created, that works because after the 90 minutes it installs no problem, but the 90 minute wait, especially for it
Update to latest build
Hi ALL We have SDP 11.1 Build 11122 and want move to latest stable build. What is latest stable build number ? What is best way for update to it ?
how to hide incident field Change Template
Hello community, i want to hide or lock the fied "Change template" at the top of the form incident ( same line where it show New issue). this field is showed only in incident, in service request this field does not appear. regards, Martin
Work Log: Owner field empty/no selection available
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is also
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