Exporting a GPO Settings Report
I really like the Comparison of GPOs report, it will be very helpful in formulating our Windows 11 GPOs. However it appears you can't schedule this report. Is there any other way to export the report?
Issue with notifications after update to build ver. 7186
Hello Team, I noticed that there is an issue in notifications in Workflow Assigning Rules when I use %username% variable. In the message there is only "-" (minus), before the update to build 7186 there was a user name (samAccountname) of created user
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Query to get Contract which is not had request raised from past three months and support plan remaining allowance for incident based plan
Version : 11027 DB : PGSQL OUTPUT: SELECT ad.ORG_NAME AS "Account", max(wo.workorderid) AS "Request ID", longtodate(max(wo.createdtime)) AS "Request Created Time", comp.COMPONENTNAME AS "Product", ac.CONTRACTNAME AS "Contract Name", ac.ISACTIVECONTRACT
Issue in Scheduled Function
I am having issue to save the Scheduled function after upgrade to 14300. It is saying unable to find the global function though the global function is already there in the system.
How to add multiple Windows services and associate them with multiple servers.
Hello, I have a scenarios where I need to monitor Veeam related services for 1 or more servers. I know we can add single service and associate them with multiple servers but I want to know if there is a way to group all the Veeam* services and then associate
Windows 11 (22H2) Feature Pack patches will now be listed under Missing Patches and Applicable Patches
Hey folks, To ensure a seamless Windows 11 upgrading experience using Endpoint Central MSP, we have modified the UI for Feature Pack patches. Starting Jun. 05, 2023, the Windows 11 22H2 patches would be listed under Missing Patches and Applicable Patches.
Windows 11 (22H2) Feature Pack patches will now be listed under Missing Patches and Applicable Patches
Hey folks, To ensure a seamless Windows 11 upgrading experience using Vulnerability Manager Plus, we have modified the UI for Feature Pack patches. Starting Jun. 05, 2023, the Windows 11 22H2 patches would be listed under Missing Patches and Applicable
Windows 11 (22H2) Feature Pack patches will now be listed under Missing Patches and Applicable Patches
Hey folks, To ensure a seamless Windows 11 upgrading experience using Patch Manager Plus, we have modified the UI for Feature Pack patches. Starting Jun. 05, 2023, the Windows 11 22H2 patches would be listed under Missing Patches and Applicable Patches.
Bitlocker Key Inventory
Hello, im testing Endpoint Central Cloud. We added two devices to our test environment. One device already has bitlocker enabled and we installed the Management Agent. The Bitlocker Key show up unter Device Properties and encryption status is active.
adding different domain on same IP,
hi Dinesh I hope you are well. I have a question is it possible to add different domains on on IP address something like below on different ports ? if it is how? (lack of valid IP) 152.162.3.1:391 152.162.3.1:3910 152.162.3.1:3914
organization roles
hi i was wondering what is the limits on organization roles that we can put in as total in each role and over all organization roles module in service desk plus in premise . and how to search the roles we have given to people to be able to change th
Adding value to HKEY_CURRENT_USER
I am trying to add some registry values under the HKEY_CURRENT_USER header key as a pre-deployment activity using the "registry Settings" option. I can successfully add values under the HKEY_LOCAL_MACHINE header key without issue. But for whatever reason,
ADSSP - Partially Enrolled vs Enrolled Users
How is it determined whether a user is partially enrolled versus fully enrolled in ADSelfservice Plus? I was told before that it has something to do with the number or enrolled MFA auth app compared to the offered configured MFA auth apps. Is there any
Conflicting Roles/Permissions for Technicians
Hello! For quite some time now, since version 11 all the way to 14.2 that we're currently running, me and my colleagues have tried to find a conclusive answer to the following (seemingly simple) question about ServiceDesk Plus: When multiple Roles are
14.3 | no jre after installing update from 14.2 to 14.3
Hi there, after updating to 14.3 the SDP service does not start. Seems like the wohle JRE folder is gone. javaw.exe cant be found if i try to start manually.
Add shortcut to documents in kiosk mode
Hi I'm new to the Manage Engine MDM application and have a question regarding kiosk mode. My aim is to lock the devices (Android tablets) to only allow the user to read a PDF and view a video. I managed to do this so far by using the content management
Query to get Template list with fields mapped to it and default values.
Version : 14000 DB : PGSQL OUTPUT : select sd.name "Service Catalog Name",rt.templatename "Template name",fc.field_name "Fields",fc.default_value "Field Value" from requesttemplate_list rt left join servicedefinition sd on sd.serviceid = rt.parent_service
14000: Request List filters
With the recent upgrades, how are teams or admins managing viewing queues? Most of our techs would use the group-based filter to view their tickets, with this function now removed, techs have had to create new custom views. Obviously this is unwanted
Change Management - report to generate details of change request
SELECT chdt.changeid "Change ID", chdt.title "Title", Longtodate(chdt.createdtime) "Created Time", Longtodate(chdt.scheduledstarttime) "Scheduled Start Time", Longtodate(chdt.scheduledendtime) "Scheduled End", Longtodate(chdt.completedtime) "Completed Time", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", priodef1.priorityname "Priority", urgdef.NAME "Urgency", ctdef.NAME
Trying to retrieve all open requests for a specific group utilizing the Python API. Running into weird behavior.
Hello, I am trying to utilize python to retrieve all the open tickets for a specific technician group. I have successful connections utilizing the correct api endpoint with a valid api key. So far I am working with the following input_data string, { "list_info":
Sites and Regions
hi guys i was wondering what's the difference between Sites and Regions and what Regions do in service desk plus. also if they have a specific key for request and technicians or users.
How to setup default programs
Hi, how can i setup the default program for example adobe reader DC? And how can i test if it is installed before? BR Rainer
HA status is not live but PMP is running on Secondary Server
For the past few weeks we have been having an issue where roughly once a week the HA status to our secondary server switches to not alive but when I check the secondary server PMP is still running. We do get email alerts from both servers that HA is not
Endpoint DLP Addon in Endpoint Central
I have a potentially severe problem. I just got off with tech support. I recently upgraded Endpoint Central to version 11.2.2300.8. A trial of the new Endpoint DLP add-on was in the upgrade. Foolishly, I tried it. I created one rule to identify SSN's
Purchase Requests Query - Requested by
In Asset Explorer, my query is showing Requested By as a number. What am I missing? SELECT pr.requestid "PR ID", (poaddfield.UDF_CHAR1) AS "ITSR", pr.Subject "Subject", pr.requestedby AS "Requested By", (poaddfield.UDF_CHAR3) AS "Funds", Quantity * Estimated_cost
Audit conditional access failures
Is there a way to create an audit/alert profile to monitor login failures dues to being blocked by an Azure Conditional Access Policy? Thanks, Michael
Share a Request with another user
Hello, a simple Question: we use ServiceDeskPlus v14.200. Is there any other possibility to share a request to other users except that a technician has to share the request? The user in "E-mail Id(s) To Notify" get the E-Mail Notification, but no access
multiple departments association
Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide site requests
Unable to open archived requests
Dear, We have problem opening archived requests. Archived requests are visible but we are unable to open them Log [15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: ****************** Inside of SdpSecurityFilter class ******************|
Can't select Edit Group and Technician
I'm facing this problem, please give me a guide.
Book Value and disposal cost
Hello In the Assets section, after selecting my desired asset and then going to the Financials tab, I can add depreciation value to the asset. When I complete the depreciation details for the asset, the current depreciation amount is placed in section of Current Book Value ($). What is the relationship between depreciation value and disposal cost? regards
Managing SaaS Subscriptions
Hi there, I would really like a way to manage SaaS subscriptions better. We've been experimenting with various ways of cataloging all of our software and subscriptions, and I'm finding it a bit frustrating. We've sort of found that having things as a
File storage path
Does the File Storage Path point to the actual directory for file attachments, e.g. fileAttachments\ or to the directory containing that folder? We upgraded to v.14 and we are getting a warning about our file storage path. It is currently set to "C:\ManageEngine\ServiceDesk\bin\\.."
Download MIB for Camera
on Asset Scan I cannot scan full bosch camera, Just I see IP, name and model, and all of the attributes doesn't fetch. where I can download their MIB? Bosch Camera DINION IP starlight 8000 MP (CPP6)
reply received in custom trigger
any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
Mail fetching randomly failing
Recent install of the free version. Mail is configured with Microsoft Graph and was working just fine for a few days and then randomly stops. Restart fetch and do a sample test. Test is successful but mail is never actually pick up from the box. After
Query to get Project and milestone timespent in same query.
Version : 10.6 DB : MSSQL OUTPUT : SELECT tpr.PROJECTID , MAX(pr.TITLE) "Title", (SELECT SUM(ct.TIMESPENT)/1000/3600 "Total Time Spent" FROM ChargesTable ct LEFT JOIN TaskToCharge tkc ON ct.CHARGEID=tkc.CHARGEID LEFT JOIN TaskDetails tk ON tkc.TASKID=tk.TASKID
DOD banner on web console login
I was wanting to have a banner display before the login page. I know this is a DISA stig setting for IIS (even though desktop central doesn't use IIS) I'd imagine still a requirement. I already have a HTML banner file just not sure how to incorporate
Query to Request created from Mail and waiting for an Tech Reply.
Version : 14001 DB : PGSQL / MSSQL OUTPUT : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", ad.ORG_NAME AS "Account" FROM WorkOrder wo LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID LEFT JOIN WorkOrderAccountMapping wam ON wo.WORKORDERID=wam.WORKORDERID
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