Query to get Request Apporval details
Version : 14001 DB : MSSQL / PGSQL OUTPUT : SELECT wo.WORKORDERID AS "Request ID", wo.title AS "Subject", wo.REQUESTERID AS "Requester ID", LONGTODATE(wo.CREATEDTIME) AS "Requested Date", LONGTODATE(apdet.sent_time) AS "Action Performed Date", au.FIRST_NAME
Query to get Info about request technician change and changed by
Version : 14001 DB: MSSQL / PGSQL OUTPUT : SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "CREATEDBY", (wo.TITLE) "Subject", (std.STATUSNAME) "Request Status", aau.FIRST_NAME AS "Changed By", auTech.FIRST_NAME as "Tech Changed From", auNextTech.FIRST_NAME
API addDiscovery doesn't work
Dear experts, I tried to use addDiscovery API. Request looks like this https://servername:8061/api/json/ncmsettings/addDiscovery?apiKey=...&TIMEOUT=300&RETRIES=1&DISC_TYPE=IPRange&HOST=ru0994-flr10-cx-sw&START_ADDR=192.168.1.1&END_ADDR=192.168.1.1 Results
Query to get average time spent on tickets on yearly bases.
Version : 8121 DB : PGSQL OUTPUT : SELECT extract( year from to_timestamp(wo.createdtime/1000)::TIMESTAMP) "Year", TO_CHAR(((sum(rc.mm2completerequest))/count(wo.workorderid)/1000 || ' second')::interval, 'HH24:MI:SS') "Average time spent on ticket" FROM
Is it possible to migrate Lansweeper tickets into ServiceDesk
We currently utilize Lansweeper for asset management and help desk. Is there a way to migrate the help desk tickets from Lansweeper to ServiceDesk? Even if just for historical reference/searching.
APIv3 PUT issue 4001 Invalid input
Hi, I'm tring to update any data on ASSETS but always failed, what can be wrong? API key have SDAdmin role, so it's maximum role #Python version - 3.8 #This script requires requests module installed in python. import requests url = "https://server/api/v3/assets/4"
Bitlocker Key Inventory
Hello, im testing Endpoint Central Cloud. We add two devices to our test enviroment. One device already has bitlocker enabled and we install the Management Agent. The Bitlocker Key show up unter Device Properties and encryption status is active. On the
Bitlocker Key Inventory
Hello, im testing Endpoint Central Cloud. We added two devices to our test environment. One device already has bitlocker enabled manually and we install the Management Agent. The Bitlocker Key show up unter Device Properties and encryption status is active.
MDM Kiosk Mode not Working for AndroidTV
I had contacted support, and was given a custom APK to push to a Google Chromecast TV to enroll the device into our MDM (support said this was supported). We want to enable Kiosk mode on the device to keep the app "PiSignage" playing. I am able to deploy
Road Map - Microsoft Graph
Hi, I see in the roadmap that Microsoft Graph is being added as a connection for mail servers: Will there be additional documentation created on how to use this? Does this mean we will be able implement things like Microsoft Flow? SQL graph connectors,
Problem with Windows MFA in combination with Remote DesktopApp
Good day together Thank you in advance for your support. Initial situation: - We are currently testing the MFA for endpoints for access to a terminal server. - Server 2019 environment (domain controller, terminal server, etc.). Problem: - Application
Read Only Server Certificate Question
Hello, on the Read Only Server Deployment in v12300: Note: To install custom certificates, replace the path of the certificate in the above command. Is the above talking about the certificate used to log into PMP? Where would I find this cert if so?
Folders in v12300
Hello, do these folders as described below, do they only follow the particular user who creates them under only their own login, or if when users create folders, is it going to impact what everyone sees when they log in? Folders We have introduced - Folders
Suggestion for new notification for unassigned tickets
We sometimes run into the case where a request is assigned to a group for an extended period of time but no one in the group picks up the request. In this case, if the user replies with new information or asks for an update on the status of the request, no one sees that email in a timely manner. I suggest a new option for Technician Groups: "Technicians to notify when conversation is added and no technician is assigned". It would be configured on this screen, similar to how “when a new request
Unable to sort Service Category in "Requests" tab
Hi Team, We are unable to assenting and descending order its return a null value. For details please check the below two snaps: Build: 14.0 Build 14006 Before click: After Clicking: Thanks Mostafiz
Licensing
How can we get our license we paid for as they keep giving it to someone else? Our license is about to expire. We purchased a renewal but never received a new license. We have asked multiple times with no response. After contacting our reseller, we finally
As a user I want to be able to make any page 'Favorite'
Many pages can only be accessed by using the Web GUI, clicking on a text. e.g. the 'tabs' on the HomePage, like 'Dashboard', 'Schedular', .. 'Announcements' can not be directly opent by an URL. As a consequence I can't send my users a direct URL to open
Login issues with Chrome only?
We have been seeing this issue for months now (and have just been dealing with it honestly) where technicians using Chrome (which is majority of our 200+ techs) have a seemingly random issue where Chrome will not allow them to login at all. Doesn't matter
Take a break message - is incorrect.
HI Sorry not that big a deal but FYI this is incorrect. Should say 'Take a Break' 'We will notify you if there are any new requests."
Masterclass 2023: Episode 4—Optimize IT budgets with a comprehensive IT asset management strategy [May 25]
Hi there, You and your IT team are invited to join us for our fourth episode of this year's ServiceDesk Plus Masterclass series. In this episode, you will learn about the various aspects of an efficient asset management practice using ServiceDesk Plus.
Automatic MDM enrollment after EC version upgrade - how to prevent?
After upgrading to EC build 11.2.2300.11 with the enterprise version license, some of our laptops have started automatically enrolling in the ME MDM. How can we prevent this? We utilize the EC Agent on all our machines in conjunction with Microsoft Intune
UEMS agent hangs
When rebooting a vm running the UEMS agent, it always hangs here
Export user templates
I would like to see a way to export all the user creation templates I have created. This would allow me to check the accuracy of them and also allow for others to double check the ACL on these users. Export them in csv format would be great. SFM
API search assets by serial number
Hello, I try to connect an external application via API to SD+. For this I try to find out how to get a single asset via serial number. In the documentation I only find the solution to get a list of assets but I cannot use any search criteria. I tried
[Important] Migration of Central Patch Repository server; If you've whitelisted the Central Patch Repository server's IP address from firewall, attention!!
Hello peeps, We've got an important announcement. To support our increasing customer base and to meet the future demand, we are migrating our current patch repository server - patchdb.manageengine.com to a static alternative. For users who've white listed the current patch repository server's IP address in their firewall, we request to contact our support team for details of the latest patch repository IP address. This migration will take place on 30-May-2019. So, we suggest our users to contact
Custom Scripts: Run on a defined schedule?
Any chance this can be added? Would like to deploy an overnight script but cannot seem to schedule it.
Update Announcement in Portal based on changes to Outage Incident
I'm trying to create an outage notification process. Ideally, I would create an incident using the outage related incident fields. I'd like it to also create the Announcement for the SDP portal page automatically. It would also need to be updated by the
Reply Template - Asset Field
Hello, I would like to be able to pull through the details of all assets associated with a ticket into a Reply template however it only appears pulls through the Primary Asset, so the first one added to the ticket. How can I make sure if two or three
Query of all active service categories
Hi folks, I'm not sure how to find an exportable list of Service Categories. I know I can run a report using the request table, but that leaves out active service categories that we've created but doesn't have anything assigned to it, which I still need. Thanks, Adam
Discover devices by SNMP traps
Dear experts, Could you please advise is it possible to discover devices by SNMP traps? Thank you
Google fixes a critical and several high severity vulnerabilities in its Chrome 113.0.5672.126/.127 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 113.0.5672.126/.127 for Windows and 113.0.5672.126 for Mac and Linux. This update comes with 12 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
Google fixes a critical and several high severity vulnerabilities in its Chrome 113.0.5672.126/.127 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 113.0.5672.126/.127 for Windows and 113.0.5672.126 for Mac and Linux. This update comes with 12 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
Google fixes a critical and several high severity vulnerabilities in its Chrome 113.0.5672.126/.127 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 113.0.5672.126/.127 for Windows and 113.0.5672.126 for Mac and Linux. This update comes with 12 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
ServiceDesk url without the :8080, at the end
How to configure the ServiceDesk URL on the portal, without the :8080 at the end?
OPmanager Realtime Gauge
Hello, Currently i use other Network Performance Monitoring and want to compare with OPmanager. On existing NPM i have widget to showing interface Realtime utilization shown as bar like attached picture. My question is can we create same widget to showing
Updated test environment to 14202, now getting "Internal Error" on every page
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
KONICA MINOLTA bizhub 227
Hi ALL We have many Print/Copy/Scan devices like KONICA MINOLTA bizhub 227 and bizhub 283 OpManager has some template for KONICA MINOLTA bizhub 227 but it has some mistakes ( For example: 1) Monitor "Toner Level Black" in device = Monitor "Toner Level
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
Make Specific Work Log Fields required
Is there a way to make a work log field such as Work Log Type and Description required when entering a Work log?
LDAP
Anyone know how to change a config file to turn off LDAP? I was unable to configure it correctly and now I have no way of logging in to it off.
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