Even with ##RequestID## SDP cloud still create as a new case
Hi Team, I would like to know how to tackle this issue. When I created a new case under SDP, system will issued a new ticket number. I taken the ticket id & even use the ##RequestID## inside my subject id during i send email via outlook, SDP still record
About retention settings
Hi all, As seen in the help page(https://www.manageengine.com/products/eventlog/help/StandaloneManagedServer-UserGuide/AdminSettings/db-storage-settings.html) retention settings of ela, "Current Storage Size" allows us to adjust how many days to keep
About retention settings
Hi all, As seen in the help page(https://www.manageengine.com/products/eventlog/help/StandaloneManagedServer-UserGuide/AdminSettings/db-storage-settings.html) retention settings of ela, "Current Storage Size" allows us to adjust how many days to keep
Analyzer doesn't seem to be parsing firewall logs
I'm trying to send OPNsense (fork of PFsense) firewall logs to the analyzer. However the analyzer doesn't seem to properly parse the logs as firewall logs. Such as it doesn't see the IP's or action etc of the log. It managed to pull the date pretty much.
Business Role
Hi there, Can I associate all my request to specific Site, Group and Account? If Can , How can I do it
I couldn't update my Certificate on PMP
Configlet didn't start automatically
Good day, experts, Could you please advise if I do something wrong or missing something? Scenario: I have access-list that must be same on all switches Configlet should start and fix access-list if any issues with config What done: CLI configlet (script
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. To know more about the details of the zero-day vulnerabilities, kindly refer to this forum. To mitigate the vulnerabilities using Endpoint
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. To know more about the details of the zero-day vulnerabilities, kindly refer to this forum. To mitigate the vulnerabilities using Vulnerability
Query to get Incident Based Contract info
Version : 11026 DB : MSSQL OUTPUT : SELECT ac.CONTRACTNAME AS "Contract Name", ad.ORG_NAME AS "Account", accmgr_user.FIRST_NAME "Account Manager", sp.serviceplanname as "Support Plan name", ac.contractno as "Contract Number", CASE WHEN ac.isactivecontract
Access Control Report
Hi, Is there a way to create a report for accounts that don't have access control rules set on the? For example, list all account called "Admin123" where no access control rule is set? We add on average 2-3 computer per week and at the moment I bulk select
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify you that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. CVE ID Description Impact CVE-2023-29336 Zero-day Win32k Elevation of Privilege Vulnerability
Query to get Request Closure Comments added by requester.
Version : 13000 DB : MSSQL / PGSQL SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", rtdef.NAME AS "Request Type", lvd.LEVELNAME AS "Level", std.STATUSNAME AS "Request Status", wo.CREATEDTIME
Microsoft Exchange Online as mail delivery system (OAuth 2.0)
Nowadays is very common to see organizations using Microsoft Exchange Online as their mail delivery system and I think ADSelfService Plus should be able to accept it as a valid email configuration setting. Right now the only option that the mail settings
FDA 21 CFR Part 11 Compliance / E-Signatures for Change Control
Does anyone have experience with implementing ServiceDesk Plus (specifically the Change module) for use with regulated GxP systems in a life sciences organization? Part 11 outlines requirements for electronic records and electronic signatures. I am currently looking for any information on 3rd party or bolt-on solutions to capture electronic signatures. Does anyone have change control implementation experience in a regulated environment? Any information or recommendations would be greatly appreciated!
Don't hit SEND more then once
HI, This seems like it would be an easy fix. Noticed if you hit 'SEND' when replying or forwarding it will send the email multiple times! Not good for our outside parties to get the same email 3 times. It really should only send it once. Disable button
Query to get SLA and First Response voilated percentage based on account
Version : 10609 DB : PGSQL / MSSQL OUTPUT : SELECT ad.org_name "Account", count(wo.WORKORDERID) "Total Request", count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA
End of Support for Migration from 32-bit to 64-bit Architecture of Password Manager Pro
Dear Password Manager Pro Users, It is an advance announcement to inform you that we will no longer be supporting 32-bit to 64-bit architecture migration for Windows and Linux for build versions higher than 12300. Although the 32-bit to 64-bit architecture
Query to get Change WorkLog
Version : 14001 DB : PGSQL / MSSQL OUTPUT : SELECT ch.CHANGEID "Change ID", ch.TITLE "Change Title", rctd.FIRST_NAME "WorkLog Owner", Longtodate(ct.TS_ENDTIME) "WorkLog END Time", ct.DESCRIPTION, chfd.UDF_DATE2 AS "Signature Date" FROM ChargesTable ct
Accessing custom modules
Hello on my service desk plus version 14.1 Build 14103 I can view custom tabs and create customer modules meanwhile on version: 14.0 Build 14000 I can't view the custom modules option on the developer's space is there somewhere to enable this field so
This request will not be considered, as vulnerability issues may occur when transferring additional parameters to the server.
We're using version : 13.0 Build 13011 One of my user's signs in using SAML and get the above error (translation see Title of my post). It seems like the authentication itself was successful: [09:17:13:089]|[05-08-2023]|[com.manageengine.servicedesk.authentication.saml.servlet.SamlResponse]|[INFO]|[916]:
Technician signature doesn't appear on forwarding
Hi everybody, I've seen that the signature appears only on replys, not on forwarding. Is it possibile to add it?
How to download _15 ManageEngine_Desktop_Central_10_1_0_SP - 2137_15. PPM
如何下载_15 ManageEngine_Desktop_Central_10_1_0_SP - 2137_15.ppm
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
How to remove the CC from incoming service request email
Hi, Currently, we have users registering issues at SD as well as some users sending email directly to servicedesk@mydomain.com Is there a way to remove all other recepients (copy, to) from the incoming message and restrict it to only servicedesk@mydomain.com ? Trying to avoid these users from turning it into a mail exchange repository. Any advice to overcome above Regards, Jupp
New feature like zoho circuit integration and checklist for requests and some enhancement like Trash solution
Dear users, We are elated to announce the new feature like zoho circuit integration and checklist for feature and some enhancement like Trash solution, Approval slide-in,Asset Notification etc. Below is a brief run-through of the same: New Feature Zoho
APM and VM Horizon for monitoring function consultation
I am currently trying APM and monitoring the VM horizon, but I have found that my expected goals cannot be achieved The information monitored by Horizon 7 and Horizon 8 is inconsistent, and Horizon 8 is unable to obtain desktop pool information. I would
An error was reported when APM added VMware Horizon to connect to the server
I have referred to the prerequisites for adding connection proxy monitors and APM hosts. Prerequisites for Applications Manager - Applications Manager User Guide (manageengine.com) When I added a monitor to APM, I reported an error message as shown in
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
Share TEMPLATES, COLLECTIONS and CONFIGURATIONS with CLIENTS MSP
We have some customers on Endpoint MSP. Many settings are common across all clients. I don't see the point in having to create a configuration for each client. How can we share CONFIGURATIONS, COLLECTIONS AND CUSTOM TEMPLATES between different clients?
Why is software deployment so difficult with this tool?
It's like you thought out so many great features and refuse to implement the basics. All I want to do is install a bunch of applications after I install Windows 10. It's not an uncommon request but for some reason on the cloud version - it's a nightmare.
Discover effective techniques and shortcuts for hassle-free management of network configurations with Network Configuration Manager
Hello there, Is everyone feeling enthusiastic about the upcoming free training session on Network Configuration Manager? If you're a new user, this training is designed to assist in initiating your configuration management strategy. If you're a current
Query to get Time calculation of request from created time to resolved / closed status
Version : 10.5 DB : PGSQL SELECT wo.WORKORDERID AS "Request ID", case when (wo.completedtime=0) then null else TO_CHAR(((wo.completedtime-wo.createdtime)/1000 || ' second')::interval, 'HH24:MI:SS') end "Completed Date - created Date", case when (wo.resolvedtime=0)
Introducing single-touch workflow automation in ServiceDesk Plus Cloud
Hello there, With corporate expectations centering on doing more with less, allocating IT technicians' time and efforts to daily to-do lists and complex processes instead of strategic technology goals may constrain productivity and inhibit time to value.
Rapid Security Responses for Mac is now supported.
Hey folks, This post is to announce that you can now deploy the Rapid Security Responses to your Mac endpoints via Vulnerability Manager Plus. Apple announced the release of Rapid Security Responses in their official blog - a new type of software release
Rapid Security Responses for Mac is now supported.
Hey folks, This post is to announce that you can now deploy the Rapid Security Responses to your Mac endpoints via Patch Manager Plus. Apple announced the release of Rapid Security Responses in their official blog - a new type of software release for
Rapid Security Responses for Mac is now supported.
Hey folks, This post is to announce that you can now deploy the Rapid Security Responses to your Mac endpoints via Endpoint Central. Apple announced the release of Rapid Security Responses in their official blog - a new type of software release for Mac
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