support for WMI based disk performance monitors
I know this has been discussed in and needed before in v.6. I never got anything running, though I was offered some scripts. Being a windows shop primarily, WMI seems to be the possible choice in gathering disk performance on my production boxes. Things I'm looking for are average disk i/o, disk queue length, reads and writes/sec,, you know, all the metrics you can get running PerfMon. Does anyone know how to do this in Opmanager.
Opmanager - no data received on one Client PC
We have installed Opmanager 7 on 3 PCs. 2 PCs are receiving data from our servers but one PC is not receiving any data from the same servers except availability, response time and packet loss. Can anyone suggest what could be different on this PC that is preventing data being received ?
Issue with MSSQL Monitor
Hi, I got wrong alarms coming from MSSQL monitoring. Specially one alarm with hit cache ratio, the threshold is 80 % and I received for all SQL Servers alarm on this counter but value is les than 80 %�. How can we fix this issue ? Regards Philippe
Version7 is a fresh installation & there is no upgrade p
Hi, This 7.0 version can only be used as a fresh installation and the upgrade pack is not yet ready.So please do not install version 7 over the earlier builds which will over write the data. We will update everyone on the release date of the upgrade packs soon. Thanks for your cooperation. Regards Jack
Reverse proxy
I try to access the Manage Engine web client trough a reverse proxy (Apache). I have a lot of problems due to the use of absolute url (in jsp, css and js...). Have you a work around to do that or have you heard of somebody trying to do that. Fran�ois Pointet
CPU, MEM, DISK
Hi, i have a problem with the display of the CPU, Memory and DISK Tru64 UNIX SNMP active OPManager Version 7021 :(
Opmanager Login through Active Directory
Hi all! I'm trying opmanager 7...and I think it's really a very good tool, but I have one question : Is it possible to log in through Active Directory accounts? I would like to integrate it, but I've not been able to find it... Thanks in advance!!
Missing Interface Stats after upgrade to Op7 & SP7023
Hi there, We've just upgraded OpManager from Version 6016 to 7023 and have suffered the same issue as http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002642901 where the Interface stats are missing for all servers, routers and switches. If you delete the device and re-add them, the interfaces start monitoring, but it would take us weeks to re-setup all our devices with the monitors, notification profiles, etc. I have also tried the RepairDB cmd. Any help
Monitor processes on AIX
Does AppManager notice when an AIX process enters zombie state? Is this possible?
Two Interface with Opmanager
Hi, I have a server which has got two interfaces on which i am planning to install OpMnager tool. We have few servers which are a diff LAN so for me monitor these devices i will need to put the server on that private IP which does not have access to the internet so if have Opmanager installed on a server with public and private IP will the Opmanager take both the IP;s? and reason i having two interface is the Private network does not have communication with the Internet and for me to recieve alerts
New Exchange Report
Report based on who has the user attribute set to over ride the default storage limit. cparrish73
Report of All Users by OU or container and user's groups
I'm trying this software out to replace an unsupported AD reporting tool. (sunbelt Directory Inspector) Is it possible to report on users within multiple sub containers/OU within a certain larger OU? - In which the report seperates or starts a new page for each Sub container/OU - The user's and group memberships are listed. - Without modifying in excel.
Cannot report on devices using business view in 7023
In OP6 we developed a business view that had critical LAN/WAN systems defined for monitoring and reporting. Now, in 7023 even though we are able to select that business view we can't get an availability report for the devices in that view. We are only able to get all devices, all routers, all servers, all switches etc... What are we doing wrong? Help is appreciated asap as this is a part of our normal monthly reporting for which we've relied on OpManger. Thanks.
How to have Email show the detail of an alert
Hello, I can't seem to figure out how to make the E-Mail Action send the lowest level reason of the Root Cause. For instance, all I can get an E-mail Action to say is "1. Health of ServerName is critical" When it's a Service that is down (on a windows 2003 machine) that causes the alert. How can I get the E-Mail Action to say something like "Health of ServerName is Critical because XYZ Service is Down." We do not always have access to AppManager to dig into the real issue when we get the emails...
ROUTER IOS backup
Dear all, I have many Router and Switches of cisco, so I have a big problem of its ios backup. Any software are available int market, which is provide auto backup of all router and switches automatically.[
UNenroll employees from AD
I need to be able to UNenroll people from the system as the leave the company. We disable AD accounts, we dont delete them when an employee leaves the company. Kevin Golden
Copy Business Rule
Business Rules have given flexibility in SDP but currently rules cannot be copied as a template for another rule. It would be useful if rules can be copied, then edit the parameters afterwards to adjust for that particular rule.
Adding a device
Hi, I recently added a device manually to the OpManager tool,however i am not getting any alerts for that device and when i try to configure the notification profile for the device , i see not interfaces managed . When i click on the Interface Tab , i can see two interfaces on that device in the Opmanager device section. I am using Free Edition of OpManager for testing purpose and i need to sought this out before buying it. The device has windows XP installed with two interfaces and i can see this
Changing Alert Variables
Support, I was hoping to change (or add) the alert variables. We have an SMS system that can process an email if its in a certain format. The format is, system test script status message where: system -- the name of the system defined in svhalert (eg. 'sva005' or 'ultra') test - name of the test (eg. 'ping_test') script - the name of the program which generated the alert message (eg. 'my_health_check.bat') status - either 0 or 1 to represent a fault or okay condition message - arbitray message to
Dual Authenication for PasswordPro
Hi. Does PasswordPro provide for Dual Authenication? Meaning if a normal user needs access to a password, does the product allow via internally or via email notification to an administrator to allow that person access? Meaning this person would not be able to see the password until the Administrator allows it. Thanks Grant.
Request Form Customizer?
Am I missing something in that the Request Form Customizer doesn't actually allow for much customization? Take, for example...Product. I don't want to utilize any "Product" information in my requests. I've deleted all product types, I've deleted all products. However, when I use the Request Form Customizer, I cannot NOT list the Product drop-down in my request templates. The only customizable options are: - Mandatory Field - Contact can Set - Contact can View How about, "Do not display" or "Hide"?
OP-Manager MSP Edition
Is this the Engine that runs the Ticket Tab in OP-Manager MSP edition? If so, where do I request feature enhancements? In this module or in OP-Manager? THere is no Forum for OP-Manager MSP edition
SD+ does not load
HI I was trying to install SD+ but unfortunatly it does not start at all, I browsed the forum but could not find anything. I think there is some error in the JVM or smthng. I tried starting the program through GUI as well as command line mode also but the program does not start. Plz suggest what should I do ?? My machine runs windows 2000 advanced server My WRAPPER.Log file is as follows STATUS | wrapper | 2005/02/05 14:29:09 | ManageEngine ServiceDesk 4 installed. STATUS | wrapper | 2005/02/05 14:44:43
Error in alerts: [Exception in:/webclient/common/jsp/TabComp
I'm getting this when trying to go into alerts: [Exception in:/webclient/common/jsp/TabComponent.jsp] null I've tried the statement in the troubleshooting guide about the name resolution, but that didn't work. Names ere correctly resolved before I edited the hosts file anyways. Anything else to try? I've only been running this in eval mode for about 4 days. Weird that I've already had some problem. Thanks. Matt
OPMAnager Availability Reporting
We are still using Version 6 since we are still having problems with v7. Is there a way to get a detailed availability report from a previous month? currently, only last 30 day option is the only avialable. Is there a query we can use in order to generate this? Thanks
RUN OpManager 7.0 as a Daemon
Hi to all, now I started OpManager remotely on a server console .. with & , so I my putty console expire OpManager is shuting down the processes... So I there any other way ( I can start it in screen ! ) to run OpManager as a Daemon ? Best Regards, Georgi
Older versions of Servicedesk
Is there any way I can download servicedesk plus version 6? I need to migrate our knowledge base to a new server, and the upgrade isn't available in order to migrate it to version 7. So I was thinking I could install version 6 and upgrade when it becomes available. The original server has version 6 on it.
Backplane utilization problem
Dear all, I am not able to received backplane utilization of router and switches. In my opmanager CPU utilization and MEMORY utilization working ok. Please replay me. My snmp is working ok.
Change of IP
Hi, I am planning to change the IP of the server on which i am running the OpManager tool, once the IP is change ,will a restart of OpManager to the get the Tool running with the new ip address or should i have to change some settings. One more i would like to know where can i find the polling interval for a device. Thanks, Santhosh
Servers listed more than once in CPU Utilization report
I have version 7 and I'm monitoring 7 Windows 2003 sp1 servers. The cpu Utilization report shows each server more that once with different stats for each time it is shown. I'm using WMI monitors. I'm also including Csprint 0% 97% 3% Ccsdb 0% 83% 2% Ccsdb 0% 97% 1% Csprint 0% 43% 1% Ccsdb 0% 22% 1% Ccsapp 0% 2% 0% Ccsapp 0% 1% 0% Ccsapp 0% 1% 0% Ccsapp 0% 1% 0% Csprint 0% 13% 0% Csprint 0% 24% 0% Onity 0% 15% 0% Onity 0% 19% 0% Flash 0% 21% 0% Symantec2 0% 4% 0% Flash 0% 4% 0% Onity 0% 8% 0% Onity
Servers listed more than once in CPU Utilization report
I have version 7 and I'm monitoring 7 Windows 2003 sp1 servers. The cpu Utilization report shows each server more that once with different stats for each time it is shown. I'm using WMI monitors. I'm also including Csprint 0% 97% 3% Ccsdb 0% 83% 2% Ccsdb 0% 97% 1% Csprint 0% 43% 1% Ccsdb 0% 22% 1% Ccsapp 0% 2% 0% Ccsapp 0% 1% 0% Ccsapp 0% 1% 0% Ccsapp 0% 1% 0% Csprint 0% 13% 0% Csprint 0% 24% 0% Onity 0% 15% 0% Onity 0% 19% 0% Flash 0% 21% 0% Symantec2 0% 4% 0% Flash 0% 4% 0% Onity 0% 8% 0% Onity
How to move ManageEngine to another server
I have to move our Applications Manager 8 installation to another serevr can you provide instructions on how to do this please. David Hounslow
Setting an IIS folder-level monitor
Is there a way to set a folder-level specific monitor in Apps Manager so that I can monitor how much traffic an application/site is receiving? Thanks!
Build 7023 unable to load F5-BIGIP-LOCAL-MIB (445KB)
Dear Support, I have just upgraded to build 7023 and the mib browser is not able to load F5-BIGIP-LOCAL-MIB anymore. IE will produce the error "Stop running this script? A script on this page is causing IE to run slowly. If it continues to run, your computer may become unresponsive" and the mib browser window will show "undefined" without any OID. There is no problem when I was using the previous build 7010. I suspect the problem lies with the build 7023 limitation of loading large mib filesize.
Error configuring mail server in SD7
Hello, I would appreciate some help please. I have configured a completely new email account for Servicedesk 7 and checked that it works using outlook. (We are using Exchange 2003). On inputting the mail server settings in servicedesk I receive the following error message: "FAILURE: Email settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox" Thanks in advance
Time Spent does not match
Hi All, I have just started using the demo of Support Center Plus so am very much a newbie. At the moment I am just looking into the product to see if it suits our needs. I have noticed that if I add a time entry to a request it shows it in the time spent list at the bottom of the page, but the Time Spent field in the request details area is still saying 0.0 hours. The attached screenshot shows what I mean. Can anyone explain this?
Start a collection
I have my monitor interval set at 60 minutes. Is there a way to force a scan of a server as needed if I don't want to wait for the normal interval?
Real-time Global View
The Global view in the administrator's home page does not refresh and provide a real time view. It woul be better if this updates at least every minute to have a better dashboard for the administrator
updates
We have recently purchsed Manage Engine. It was configured for us by a contractor not ourselves therefore we have some questions. How often do updates happen and what action do we need to take to get the updates?
Auto close ticket sent via email
We want to use the email feature to send replies to and from the end users concerning open requests but dont want to create tickets from email. Is there a way to send an email with a link to the new request web page if a user sends email to the help desk? Currently we mark the incoming ticket closed. Just to clarify, when a user reply to an open ticket it gets added to their ticket but if a user sends a new email the help desk will reply something like: "Please log into http://helpdesk:8080 to open
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