ServiceDesk Plus 7.0.8 *Build 7008* from 6.0.14 *Build 6014*
Well, I am trying to deploy ITIL and ITSM within my organization and am faced with the following dillema; should I blow away my historical information and migrate to 7008, or wait for the migration pack!
Here are the features that I am lacking in my 6014 build that have been addressed in the 7008 build that I need ASAP:
1. Incident/Problem management
2. Case resolution/closure rules
3. Category/SubCategory listings in the Request view summary
4. The
5. List
6. Goes
7. On
8. And
9. On
10. At
11. Length
So, what have other long-term SD+ users done here; dumped the history and migrated--or are others waiting in a long-line for the migration pack?
Matt
Here are the features that I am lacking in my 6014 build that have been addressed in the 7008 build that I need ASAP:
1. Incident/Problem management
2. Case resolution/closure rules
3. Category/SubCategory listings in the Request view summary
4. The
5. List
6. Goes
7. On
8. And
9. On
10. At
11. Length
So, what have other long-term SD+ users done here; dumped the history and migrated--or are others waiting in a long-line for the migration pack?
Matt