2 Level Sign Off
Would it be possible to add a 2 Level Sign Off, ie. if a technician 'closes' a call, it simply closes pending confirmation from (e.g) an IT Manager/Customer Services Manager?
Sometimes a technician feels a call is closed, but a bit of investigation reveals the problem is a) recurring b) part of a bigger issue or c) not in fact resolved!!
Sometimes a technician feels a call is closed, but a bit of investigation reveals the problem is a) recurring b) part of a bigger issue or c) not in fact resolved!!
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Spudzy
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