Security controls
Is there any way to implement security controls around that a support rep can and can't do, beyond what is possible with the roles? For example, is it possible to allow only a supervisor to reopen a call once it has been closed?
I understand a new version is going to be released soon. Does anyone know when or what changes it might include?
I understand a new version is going to be released soon. Does anyone know when or what changes it might include?