7.0.0-SP-0.2.0 Patch duration
product: Support Centre 6006 I have been waiting several hours for the patch listed above to finish on my server (Windows 2003). How long should I expect the patch to take? Are there any logs I can consult for progress information? I need my Support Centre up-and-available for my customers but I do not want to stop installation part way through.
Work log final format to match text entry paragraphing
The entry format for a work log allows for new lines, but once the entry has been made and is displayed within the call ll new lines are lost. This makes it difficult to enter detailed information, or rather to read any detailed entries.
Add "My Details" for technicians
All requesters have a My Details tab which allows them to update their department, change their phone number etc. However, for some reason technicians don't seem to have this. A rather useful feature methinks.
scanned software
hi guys i just want to check..is it possible to set the scanning of software from the registry rather than from the control panel?? 'cos we have many applications in oracle which would never be scanned in the software assets simply b'cos they are not listed in the control panel add/remove programs. however, we have them in the registry..so is there any way i can get to scan by the latter 'cos the software assets would never be accurate in an environment where oracle is the main appln used. ne workaround
Bring Solutions display in line with Windows folder sorting
An option to change solution ordering from its weird, tabulated left-to-right ordering, to a top-to-bottom folder order in line with the way Windows handles it. This would make more sense given the column spacing.
Purchase Order Custom Fields
Hi... My is using SD+ 6.0.0.12, and we need to add some fields to the Purchase Order form. I read in a different topic that this has been added to SD+, but I haven't seen it. Can it be done, or is is still in development? One of our techs would like to add an account# field to the form. Thanks. AndyW
Secondary sorting
Currently I can arrange my calls either by assignment or due by, but ideally I would want to do both, firstly arranging them into assigned to me and not assigned at all, then have those further arranged by the due by date. However, so far as I can see SD+ doesn't remember the last order it used, it only runs the primary sort.
Smarter date order/sorting
Currently if you order by Due By, with the ones due soonest nearest the top, then you get all the calls with no due by date above them. While this is logical owing to the nature of the ordering, it isn't very helpful, in the same way you don't order numbers 10, 1, 2, etc. It would be nice if the system was smarter in its ordering, with no due date treated as the latest possible rather than the earliest.
Log file format
I am trying to read Domino web log files in the application log viewer, but when I try to import them it gives the message "Looks like the logs in the file are unsupported. Please contact support@eventloganalyzer.com for further assistance." I know the log files are in W3C Extended Common Log format, I thought that was the also the IIS format. Should this work for any webserver using the W3C format? Thanks, Gene
Some suggestions
1.Is it possible to make one host belong to several diiferent gourps 2.Maybe users can define detail time period as they like when using reporting. 'cause sometimes leaders wants to konw that. I think it is an easy way to accomplish this as you can control the sql db
Error Notice when requesters submit new request via web-form
Hi, I'm running SD+ 7.0.0 Build 7012, with MySQL I have all requesters imported successfully from AD with associated assets, but when users try to submit a new Request via web-form, a notice dialog pops up saying "Requester name does not exist", if the user goes ahead and clicks "Ok", the request gets posted, but I've noticed that this notice keeps coming up every time a user tries to submit a request via web-form. Any ideas on what could be wrong?
Service Desk Self-Service Feature Request
I am a big fan of your software, I think it's absolutely fantastic with a price that is extremely good. Now on to my question/request. I was wondering if in the Self-Service portion of the ServiceDesk Plus if there is any future development plans for a feature for users to unlock there own Windows logon accounts. I know there is other software, I'll use Numara Track-IT as an example, that allows you to do this. Anyways, I just think this would be a great add-on to the Self-Service Portion of ServiceDesk
requests format starting <!--[endif]-->
Hi gang We have a series of random requests where we cannot view the conten of the request. the common factor all of them is when we can eventually read the request, the first line of the request body is: "<!--[endif]--> " Has anyone else seen this, or tell us who to get rid ot it. the result is basically a nn-searchable, hard to edit, corrupt job. Cheers. oh, we are on Version : 6.0.0, Build Number : 6014 (version upgrade planned).
Priority Matrix functionality appears to have changed - 7012
With the implementation of 7012 I have noticed that the way the priority matrix is implemented when creating a request has changed. We have our matrix set so that techs can override. With build 7011 when the entered the Urgency and Impact the priority was defaulted in for them. With 7012 this doesn't happen, it just gets left. To me it appears that 7012 is broken in this area now. Can this be confirmed as a break and when the pre 7012 functionality will be restored or advised how I should set it
Exchange Mailbox size
Exchange Mailbox Sizes Bill Keran
Export CSVDE or any type Report can support big5??
Export CSVDE or any type Report can support big5?? Thank for your help!!
Problem with german umlaut in mailattachments
Hi, I have many requests with attached eMails. With the german version of SDP we have the Pproblem, that with the first opening of an eMail-attachment, the german umlaut is displayed correctly. However, when I reopen the mail-attachment, all german umlaut are corrupted (see attached screenshots) I use IE 6.0 with Windows XP prof SP2 It works again after closing IE and reopening IE again. It is really annoying. Can anyone help? Juergen
Cache Hit Ration Values
We have a server running MSSQL 2000 with the SQL Monitor added to it's profile. The values in the dashboard monitors are showing different values from the MSSQL monitor below. The Dashboard SQL Specific Monitor shows 88% while the one below it shows 74%. Thanks, Joe
SLA configuration
Have noticed 2 problems with the SLAs First, you cannot delete an SLA you have made if you used it anywhere. It gives an error saying that it is in use. This is a problem if we create an SLA, then change it or no longer offer it. Also, the longest response available when configuring the SLA is 23 hours, 59 minutes. Our SLAs call for a variety of times, from urgent (1 hour response) to a 48 hour response time for non-urgent issues. We need a way to set times longer than 24 hours.
Email fetching Problem
Hi there; I cannot start fetching service, all settings was okay. the fetching stopped as soon as I start it. I restart the whole server without any result Plz advice
Replies to and from requesters
We have noticed that since upgrading to 7012, if a reply comes in from a requester to an email sent by ServiceDesk, then SD sends a reply back (Acknowledge requester by email on receipt of the email reply) message )which turns off the red envelope on the top screen, thereby we are not alerted that the reply has arrived. Also, prior to 7012 we had the reply turned off, upgrading to 7012 seems to have turned this on. Apologies if this has been covered in another post, I checked but I couldn't see it.
Correct Utilization
When I upgraded my server memory from 2GB to 5GB then check Asset Details on Snapshot View it still reporting 2GB. Memory utilization is still 100%. Then I edited the Asset Details manually and change 2GB to 5GB. Then memory utilization drops to 85%. My question is does OPManager depends on Asset Details in generating memory utilization. Hope you can provide answer on this. thanks..
Error when trying to view Approval request
Hi, We are receiving this error often when approvers are clicking on the link to reject or recommend. HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.servicedesk.notification.util.NotificationFactory.formateDate(NotificationFactory.java:1010) com.adventnet.servicedesk.helpdesk.util.NotificationUtil.getReplacedString(NotificationUtil.java:345)
List all users with access to a folder
We need to be able to get a list off all users and their effective permissions for a particular folder. Presently, all wee can see is a list of groups with access. We need a one step process to see all the users permissions for a folder, not just the group names. Don Joy
SLA (Respond vs. Close)
SLA's normally dictate the time in which a technician should make contact with the requester once a service request has been submitted. By using the SLA feature to dictate the time to close a service request, alone, does not adequately control the full SLA. The following modifications should be made to the SLA section: 1. Create a "Response" tab & "Closure" tab 2. Move the existing escalation steps to the "Closure" tab 3. In the "Response" & "Closure" tab, add a checkbox to enable/disable either
Push surveys
In addition to the automated survey options, it would be incredibly helpful to have a "Send Survey now!" button which can be used to distribute your current survey to an e-mail address of your choice.
Cannot Delete SLA
I have an unused SLA in our database that I cannot delete, the error it gives is: FAILURE :Error occurred while deleting SLA. Please report the problem to the system administrator, with the Error Code - 1,201,910,304,968.
a nick is required with bbcode does not retrace one's steps
Hay take delight to conceive of with BBcode for me does not refashion out to spawn references to the absorbing pictures and video on the topic. Or scrap down affiliation on this topic
Cannot Create Custom Monitors
Hi All, When I enter Admin -> Custom Monitors section, it displays a list of custom monitors I created via OpManager 6. Am I to understand this has now been made redundant and Custom Monitors are now created via Device Templates? If this is the case, I cannot do what I need to do from what I can see. OpManager 7 forces us to select a specific OID from the MIB selected. My problem is, using the UCD-SNMP-MIB I need to select the extResult.1, extResult.2, and extResult.3 values for example. These are
.csv reports
Hi, I would like to know if it's possible to generate a CSV report for Security Reports -> Top Denied Hosts -> View all. (This report is specific for my needs but it would be nice if a detailed CSV report could be generated for the other reporting sections as well) From what I can see, you can only generate a summarized CSV report of the Security Reports section. Please advise if this can be done or not? Regards, Nolan
OpManager MSP Business View Reports
I am wanting to write reports on existing alarms associated with business views. Which table has the alarm info in to drives the status of the Business Views? If someone has a query that has this already, that would be great.
Switch Port Mapper - Somewhat works
When I use this feature, it pulls some of the IP's connected to it and sometimes it doesn't. If I choose different servers it seems it it will get IP's not listed on the first one and doesn't get ip's that the other server listed. My question is, is why does switch port mapper not near 100% consistent. I heard it uses the ARP cache, but what is that and how do I update the cache?
documentation of tables database
Hi, I�m working of service Desk 7.0 Enterprise. I would like to know, are where stored the history of allocations and reallocations of the requests in the tables of database? Thanks & Regards I. Delgado Especialista del Producto :D
Request closing rules
One of our custom fields is: Cause of error/job request This is a custom field with a drop down box with a list of various reasons for the cause of the problem. As it is a drop down list, one of the entries is the default - in our case it is a "-". We have a closing rule that says that there must be an entry in this field, but as it is a drop down box with a default it will never be empty. Can the close be made so that it is condictional? In our case conditional that it isn't the default, although
Monitor Values not showing
Hi, How can I troubleshoot this problem, can anyone help me? I add a image of the problem. [URL=http://img396.imageshack.us/my.php?image=opmanagerch1.jpg][/URL] Thanks
command sudo
Hi, I'm connected with a solaris device by ssh (without command login and passwd prompt). I would like to create a custom monitor with the command: sudo iptables -L -n | wc -l Can someone tell me how i can do? I tried to create the custom monitor. As the command sudo needs a password, I put the correct password in the field prompt password in the link password of my device. But the monitor returns the value 0. I think the problem is the password needed by sudo and not the custom monitor. If necessary
How to (if possible) make a Trial Probe to become a Register
Hi Was doing some testing whit extra trial probes and i now need them as Registerprobes. I ordered new licenses from david to day. Is there anny easy way to make these probes Registered ones? Whit my new license. Becurse if i make new probes i cant use the name that i used on the trial ones and i need to do lots off configuring.
VPN setup
Hi, We are feeding the Firewall Analyzer with PIX syslog and it is working fine. We started now to send the VPN syslog messages and we have set it up as suggested by the instuctions except for the facility that we have setup as LOCAL0 instead of LOCAL7. I wonder if this minor difference could cause Firewall Analyzer to ignore these messages. I would appreciate any help with this. Thank you.
Device already present in the system
Getting error message "Device already present in the system" but I searched for the IP in Opmanager and it does not exist. I am running Opmanager 7 with build 7027.
computer monitoring software
Hi And What computer monitoring software do you prefer? I think that nowadays it is hard to find computer software monitoring wich will suite you.. What can you reccomend? G'tenebriousness
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