Event Log Rule - Alarms
OpManager 7 build.7023 We created an Event Log Rule monitor on a server. An alarm was triggered and I was sent an email but nothing appears in the Alarms view. And since there is no way to clear the alarm I get an email alert ever 15 minutes. This is what I see; Currently there are no open alarms for the Device How do I clear the Alarm?
Import devices
I am trying to add cisco wireless access points from a text file as guided, after the file seems to import I never see the devices in the device management field. can any one explain that?
Report on SMTP addresses
The ability to report on Multiple SMTP Email addreses.Report a listing of all email addresses for that user. Aaron Moore
Stale computer names
I need to know how the list of stale computers names within active directory. Specifically, when a computer has not been logged onto or used within a certain time period. Fred Clark
Email notify a requester / user when notes or time is added
Hi Adventnet, I was wondering, we have just turned on notifications to our users, but when I add notes or add time to a request, the requester is not updated by email? Surely there is an option for this? Currently it is only emailing the requester when a request is created, a resolution is posted or the request is closed? How can we have it so they get emailed when notes are added or time is added? Many thanks, Jon Clayton.
monitoring linux through ssh
I was wondering if anyone was successful in getting this to work for vmware esx host. I had no issues with using ssh for monitoring a desktop linux install (CentOS 5) but it would fail when trying to monitor vmware esx. AppManage reported that there was no ssh daemon running. I am able to login to both servers using the puTTY ssh client but AppManage would only work with the CentOS server. I'm guessing its an SSH config issue but both configs are nearly identical so if anyone can identify what i
equested Reports: Quick basic security report (all in one?)
Requested Reports: Quick basic security report (all in one?). 1. Domain Admins Group Changes in last x hours 2. Enterprise Admin Group Changes in lat x hours 3. NTFS Permission Changes in last x hours 4. More than x failed login attempts in y minutes / hours Mike Hancock
DST Timezone problem
Hi All, The time that the calls are coming in are incorrect. There was a change to DST where it was delayed by a week therefore a call that is coming in at 4:30pm is being tagged at 3:30pm. Where does SD get the time for the call when it picks it up out of the mailbox? And please tell me that there is a quick fix to the problem. Cheers Brett
Issues and questions
Questions I have been asked about this product I need resolved 1) Do the business rules process emails fields as plain text, meaning I have to take into account HTML formatting when creating my business rule. 2) How do I use a comma in a business rule (escape character). 3) Is there a patch for the web UI that will understand timezone offsets, especially considering the backend database is storing the EPOCH time as UTC.
Reporting over multiple domains
Hello all, I am situated in Australia and look after the pacific area(Aus and NZ) we are looking at upgrading and using SD+ in our other geographic regions, South East Asia(Singapore, Seoul and India) and Greater China(Hong Kong, China and Taiwan) Considering the above, how can I gather useful statistics from reports for each of these regions without having to go through major calculating?? Can I allocate domains to regions ?? Hope this makes sense??
ASSETS QUESTIONS?
Good Morning Guys, Have some questions about assets module. When clicking on an asset, I've noticed the region & location fileds. As far as the location field, I know where to fill that value in. But what about the "region" field? Where do we fill that value in? Also, when running a "respources" report, I have the value "site". Where do we fill in that value as well? Best Regards, Paul
Create a backup take more than 3 hours!
Good morning, I've a little problem with saving database. I've created a shedulde task on a Windows serveur 2003 on a VMWare serveur. We use the helpdesk for 6 month, not lot of tickets and attachment pieces and the backup take already more than 3 hours! I've deleted the log files (about 5Gb) and it's the same. And the backup work only 1 time on 3. It generally stops on the generation of the file aaaaccsession.sql 2 hours after the begin and the file size is about 150Mo. What can I see and do? Thanks.
Export and Import
I want to export the Users Details from AD, make some changes to it and Import it back in AD Mohamed Raihan
Exchange Reports
Exchange Reports: How about a report that gives the current mailbox size with details on each containter by selected user? Shafeeq Hamza
Exchange Reports
Exchange Reports: How about a report that gives the current mailbox size with details on each containter by selected user? Shafeeq Hamza
Exchange Reports
Exchange Reports: How about a report that gives the current mailbox size with details on each containter by selected user? Shafeeq Hamza
Specific Linux Cpu Monitoring to graph
Helo, im trying to create a custon linux monitor that shows the iowait, system, and user cpu of my RHEL40 servers. But im not able to add the monitors after add them to the hostresource.xml and opmanager_graphinfo.xml Example for wait cpu : Hostresourece.xml <CATEGORY ID="Wait CPU Utilization" command="top b n 1 | grep -i 'Cpu(s)'" parseAll="false" description="Percentage of CPU used is monitored periodically and displayed."> <ENTITY ID="WaitCPUUtilization" applyThresholdOver="curValue" threshold="Th6"
Back-up and Restore Data and Config Settings
Good Morning All. I have had a quick look through the forum and could not find what I was after. My question is, does the built in backup of the servicedesk plus back up all my config that I have inputted into the program and all my calls. I have installed the DB to SQL server 2005. But basically if the server crashed, I would like to install a fresh copy of the software and be able to restore my config and data. Or is all my call info and config stored with in the SQL Server. I am no SQL expert
Report
To be able to see every user who has logged onto every PC that is turned on in my domain Dave Greene
Deleting a product - I don't know the module association!
So I was naming all of my products with the manufacturer up front because I thought it would make it easier to identify. Upon doing a domain scan, SDP recreated all of the products with the proper naming convention. Currently, I have double entries: Dell Optiplex 280 Optiplex 280 I would like to go and delete all of the entries prefaced with "Dell." I've deleting the vendor association but there are still other associations. Where should I check? What should I look at? If I go to workstations, all
alerts when data not collected
Hi Is there a repotr available, or better still can you point me to the correct MSSQL table to find when a device hasn't polled e.g. C:\ snmp partition details not collected for last 3 tries. We do have occasions when snmp stops retrieving data and this would be a good way to spot them without having to go into each device? Many thanks
How do I monitor a process
How does one monitor a process in OpManager? In this case I am trying to monitor Syslog.
WMI Problem
I've been struggling with this for a few days and just can't seem to get it to work. I had a few set up for this but we lost a drive and I lost all of my scripts and I have to recreate them. Basically just a script to see if a process is up. It works from the command line but when I test it I keep getting "The Monitor did not respond to the test request" OpManager version 7 -------------------------- From the command line I get: C:\Program Files\AdventNet\OpManager\conf\application\scripts>cscript
SMS using usb attached mobile phone?
Has anyone had any luck using a mobile phone connected via a USB cable to be recognized by Opmanager? I have tried all the troubleshooting tips in the KB but nothing seems to get it work. I know that the phone I am using is not on the supported phones list but I figured I'd give it a go anyways. Opmanager just refuses to recognize it. Changing baud rates and com port settings don't help either. Just wondering. Thanks! -SAm
Purchasing module updates
I request that there needs to be a way for PO clerks to add vendors and items. Requiring them to be full SD admins is security and segregation of duties violation.
Custom monitor using SQL query
Greetings, I'm trying to find out if we can create a custom monitor in OpManager using a SQL query against a MSSQL database? Thanks, Steeve
How to take the mysql dump of opmanager msp edition
I am not able to take the mysql dump of opmanager msp edition .Actually i am not able to find the mysqldump in mysql dir inside the Central.I am using the Linux Box. What i have to do to take the mysql dump.Give me the steps to get this dump lokeshkumarn@aim.com
Annonymous access on Tomcat
I need to know how to enable annonymous access on SD so that when users go to the external interface they aren't prompted to enter credentials just to show the login screen. Any help would be appreciated. I also need to know how to setup a virtual host for SD so that i can have internal clients redirected through DNS. Thanks -D
Proper setting for traffic counter
When adding devices to OpManager, some are added with the traffic counter set at 32 bit and others are at 64 bit. What is the proper way of setting this option? Does it really matter? This happens on devices from the same vendor, same model number, with the same version of firmware.
Cache Hit Ratio(SQL 2005 Server) Monitor
On our SQL2005 servers we cannot see the Cache Hit Ratio(SQL 2005 Server) monitor under Cache Monitors, it's just not being shown. We cant change the threshold value or disable the monitor. It keeps generating alarms.
Can't Open Custom Monitors!
I added a few custom monitors, then later decided to drop a couple. So I deleted one, and when I deleted it a page that says "Error!" appeared. Now whenever I try to go into the Custom Monitor page it gives me the Error page and I can't add any monitors. Also, in the error logs I get a Java NULL pointer exception. Any help would be great, thanks.
Various issues
I am now in more serious need of properly-functioning custom views, so I am going to complain again. Custom view criteria do not work properly, period. If you specify any criteria for assigned technician, there doesn't appear to be any way to make it show unassigned requests as well, no matter what I do, even though "none" is a selectable option when choosing technicians for the view criteria. Here is the view I'm trying to create. I would like somebody from AdventNet support to try this and see
MAS_SQL folder on the App Manager Admin server v7
I've recently inherited looking after our App Manager solution so it's all new to me. The v7 Build 7200 SP2 Admin server is running under Windows 2003 server OS. I'm ploughing through the manuals but I can't see where I can control the disk space used within the MAS_SQL folder? It's generating approx 2.46 Gb each day but I can't find a way to purge older files. They appear to be just MYSQL transaction logs so I don't see why I would need to keep them for long. Any help would be greatly appreciated.
Unknown Workstation
i have a problem with my service desk plus If i click on "workstation" i see : (service desk.jpg) and if i click on one server/workstation, in my exemple alpha-test (service desk2.jpg) i see Product Name : Unknown Workstation and if i push on edit, is not unknoown workstation but (service desk3.jpg) how don't see Unknown Workstation and good name? Sorry for my poor english
group in a group
hi, i want to make a group a member of a group. can't find how to do that with admanager plus. i can only add users to a group ?
Evaluating, unable to create users using a helpdesk account
I have just installed the demo version, and created a helpdesk technician user. This user is restricted to just one OU, and when I try to create a new user when logged in as the helpdesk tech, none of the fields can be typed into. Is this supposed to be this way?
Updateing reminders in requests.
When trying to update a reminder in a request, we get a HTTP 500 error every time and the reminder is not being updated. This is on build number 7012 using MSSQL 2000 as the database server.
How to merge 2 Requester ?
Hallo, I have 2 same Requester in the List. The one have less information, the other have more information and i want to merge the two requester. For example: see attachment Can somebody help me :?:
Requests Approval Status
Is there any way to check which requests with pending approval status? Currently, I have to open each request individually to determine the status. Anyway to check overall? This really would help the management team. Thanks in advance.
Link to add Categories/Sub Categories from the Edit Request
I'd love for there to be an option in the Category, Subcategory, and Item drop down lists to "Add New". Or just a link next to the drop down to create a new one. I often find that when I'm editing my requests, I'd like to add another Item or Subcategory, but without a link I have to leave the request screen, go into the admin menu, and add the Item. I often get sidetracked at this point and forget what request i was editing in the first place. It would be very handy to be able to "quick add" these
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