SD on Linux Debian + AD Authorization
How i can make AD-users authorization in SD(Linux)? When i tray scan local network for othes computers I get "Connection to SSH Service in the workstation failed." How I can search computers with WinXP in domain?
Feeding additional AD fields into requesters
Is there a way to pull additional fields from AD user accounts into a requesters details? In particular I want to pull down company information for each account so I can separate division information from department.
How to delete contract
How can I delete a contract? hey are not working properly so I would like to detach them from accounts. When I click on delete, it says the module is in use and it can not be deleted. FM
requester details not showing
When we select a requester by typing in the first part of the requesters name and have it populate the name the Contact numbers do not show, but if we go into the requester list and search for them and select them it populates the contact numbers. anyone else run into this. we are runnn 7.012. I have submitted this problem 2X to Adventnet and they have not responded.
How to sort Reports
Hi, i have some reports, that i want to group corresponding to technicians and within one group I want them to be sorted by requesting date. Is this possible without writing SQL-code? Juergen
Can PMP use more than one LDAP server?
Hi, We are a large organisation split across multiple LDAP domains, and we're evaluating if we should use PMP. Does PMP have the ability to sync up users (or even just import) more than one LDAP domain? Or are we restricted to one domain? Cheers Terry MacDonald
dear ramesh...no display.
dear ramesh I'm followed. first. add monitoring -->checked cpu utilization, memory utilization etc. snmp is check. second. screenshot chenck. but, no display. give me a next step notice.
AdventNet 24/7 Support? SDP Restarting All the time
Here is a quote from your web page (http://manageengine.adventnet.com/support.html) Calling AdventNet Support You can call AdventNet Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at: ++1 925 924 9500 and ++1-888-720-9500 (Monday to Friday) Well, I called this morning 9am Australian Eastern Standard Time. No support there. Just being diverted to someones
Assets Not Appearing When I log A Call
I have done a network scan and I can see all the assets when I go to Assets. But when I create a new call and want to select a asset there is no assets appearing when I raise a preventive Maintenance Task. There are there before I fill in all the criteria, mode, level, urgency and Priority. But once I fill all these details in the assets dissappera and I can not ad them as they do not show. I am trying to raise a proactive task for checking back ups. What am I doing wrong?
network domain asset scan
hi All i just would like to know from where the resource name for the workstation is being picked up when we do a domain scan?? in my scenario, one of the workstations in the domain when scanned shows the resource name different than the actual computer name. The computer is actually connected to a new domain, in the computer properties and in windows active directory, the computer name shown is correct with the same domain name. but in sdp, the workstation name shown is with an old domain name.
Change ID in Request View
Can you Add the Column - Associated Change ID ot Change ID to the Request view? If possible, we would like to be able to view the Change ID associated to a request in the request view.
Problem on upgrading license
hello, i have a problem on upgrading my servicedesk plus license. i get a java exception error: java.io.FileNotFoundException: license (access denied) look at the screenshot please for a detailed error-description. are there any suggestions on solving this problem??? thanks a lot. greets i515
Dropping assets
since the upgrade to 1112 scan a asset and its there then 1hour later its gone this had been going on since the upgrade from 6000 to 7000 version Tim Ward
Delete from Product Type
I Tried to delete the item Laptop and Server form the Asset Mangement - Product type and got the folllowing error: FAILURE :Error occurred while deleting product type. Please report the problem to the system administrator, with the Error Code - 1,206,544,804,211. Please can you tell me what this means.
Group Email Sender not working with Forwarding Ticket
We have configured different email senders for each Group, this works great when we reply to a request but when we Forward a request the email is received from the primary mail account. When the Forward window opens it fills in the correct FROM: address but when the email is recieved the sender is the default sender and not the group sender.
Error Editing Profile
I get this error while trying to edit a specific profile. FAILURE :Error while fetching the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.202.916.196.328. Help would be apreciated Regards, Nuno
Domain wide WOL
Service Desk polls the PCs on a regular basis so has a good list of all the PCs on the domain and their MAC Addresses. Is there any way to either have Service Desk wake the PCs at a specific time each day or query the Service Desk database for those Macs so something as simple as a BAT file could do it?
Nightly Crashes
My installation of Support Center has just started crashing overnight. The installation has been solid up until this point but over the last two nights it has stopped working. The service is running but webpage is blank. The SC icon - status running
Monitor email Domino server
Hi I need to monitor domino server, how I can monitor it
Moving ServiceDesk MySQL data to new partition same server
I'm starting to run out of space on the partition where the ServiceDesk application and data is installed. Is there a procedure to move the data only to a new partition? Thank you.
Issues with the CHANGE functionality.
We are now getting to the point where we would like to start using the change tab for managing our change requests. However, thus far I have found the following issues on build 7011 on MSSQL: 1. If there are attachments on the backout plan, rollout plan or even on the description of the change, a user who receives the approval mail from within the approvals tab, can not open said attachments. 2. The status of a new change is automatically set to Approved" when CAB members are added. This is despite
Test Credential CLI failed
Hi, CLI credentials tests, except one, are failed. However, logins and passwords are corrects and i can be connected on devices with putty. someone can help me?
User Mapping
Have been playing with Netflow Analyzer 6. Is the any agents that can be run to tie into active directory to identify the logged in user at the time of logging. I have noticed that if the lease expires on a client, looking at historical data may not be accurate as a different PC may have obtained the ip in question a few days later...
Information in tasks
I could be wrong or missed something, but when I get a reminder for a task, neither the email or the task actually links you back to the original request. The Task ID is there but no request reference. Reminder details are Task Id = 902 Scheduled start date =25-Mar-2008 11:00 Due by date = - Title = VA FH - Chase this one up Created By : John Smith Description = Comments :
Attachments on software assets
I need to be able to atttach PDF files to software license assets. I don't see that capibility currently. Any plans for the future?
Change the IP server
Hi, I need change the IP Server. I am using OpManager 7.0 with Database SQL 2005. I did a change the IP Address in the server, but OpManager doesn�t work. What recomend me to do in order to OpManager will work fine? Thank & Regards I. G. Delgado Especialista :o
Device templet bug.
When you add a new monitor to the Device Templates, such as Disk Usage, it will remove any manually added performance monitors and remove all the thresholds. The test. Added a monitor to a Linux(Any device works) Server (Delivered Mails) Went to "Device Templates" --> "Linux" and add "Disk Writes" "Apply" to all, the default. Go look at my Linux server. The "Delivered Mails" monitor is now gone. To make this work, all the Thresholds are gone! Is this just me? Can any one else replicate this.
Discovering SNMPv2 devices
we are having a hard time discovering SNMPv2 devices with OpUTILS 5, It does SNMPv1 no problem. When tryng to discovering v2c devices, OPutils just sits there. gengg
Error trying to view a custom request view
We have tried to make a custom request filter view on one of our sub-cats but we get a error message soon below? any ideas? Other filters do work :?
SP2.1
I installed the new SP2.1 on my system but after that my templates don't working I have this error message HTTP Status 500 - Dispatch[/UserTemplate] to method saveTemplate returned an exception -------------------------------------------------------------------------------- type Status report message Dispatch[/UserTemplate] to method saveTemplate returned an exception description The server encountered an internal error (Dispatch[/UserTemplate] to method saveTemplate returned an exception) that prevented
Resolve DNS doesn't work in WebUsageReports-->TopURLs
"Resolve DNS" doesn't work in WebUsageReports-->TopURLs When you click "Resolve DNS" it always says "Found no IP addresses to resolve" You may also see this strange behavior in your online FWA Demo. Thanks, C.Z.Wartek
Import with name and IP
How do I import devices with a name and IP address. I have over 100 devices to enter and it will only import devices with IP or the name and the names are not in DNS.
Moving application but leaving database
Hello Helpful posters, I am about to embark on a move of the SD+ application to another server(SD+ usage has surprised a few peolpe and the server it was initialled installed on was already being stretched)the databse is on a different server now, and will be on a different server than new installation of application if that helps? Anyway I want to move the application to another server and need to know what needs to be undertaken prior, the db will stay put though?? And can I move from 7.0.0 Build
Firewall Analyzer reports only show VPN clients
I have successfully integrated Firewall Analyzer (FA) as an Add On to OpManager. However, when I view FA reports for particular servers, the only clients that show up in the report are VPN addresses. In addition, I think the client IP address and the associated user for each record is incorrect. As added information, in Firewall Analyzer I have two Intranet IP addresses listed, our internal subnet as well as the VPN subnet. Any ideas?
Domain Migration and scanning new domain
I need to scan a new domain where all users have been migrated to later this week, and want to know the process? 1) Do I just scan the new domain and all old domain users are over written? Or 2) Do I have to remove all users from requetser list and do a brand new import, and if so, what happens to all requests in system. Hope this is an easy question, and I am guessing that the answer is #1 but thought best toask prior to meltdown :D
Error when adding a device
Hi, When i go to add a device into opmanager i am recieving a strange error. When i go into admin and then into add device. i enter the name of the device and then click Add Device. OpManager then comes up the top with an info message saying Device already present in the System So i try and search for the device name. and i get the following message No results found for pc626 and it asks me if i want to add a device. We are currently stuck because i am unable to enter this machine, and we want to
Importing requests
Hi, Is there a way to do an one-time import of requests (for example, when migrating from another support product to SC+)? Best, Dajo
Reporting on priority against time to assign to technician
This impossible task is mine to carry out. I am trying to setup a report which shows how long it took to assign requests to a technician, organised by department and then by priority. I'm fairly sure this is going to prove impossible since, while there appears to be a response time (made meaningless by the automated response) I can't see any way to see when the request was actually assigned out. Indeed, finding such a value would also allow for reports on how long it takes for a request to be passed
\\r\\n have "returned"
We saw this type of problem last year and I think that it was Karthik who sent through a way of removing stray \\r\\n characters that were appearing in solutions. We are now seeing it happen in a custom field, and it is happening within the prompt that we put in the field rather than the text entered into this field (see image attached). When we look at the text in the custom field set up it looks fine. The text prompt is: Enter notes below: IP Address: etc etc Becomes: Enter notes below:\\r\\n\\r\\nIP
Cannot start OpManager
Hello, am using RHEL5. i've installed OpManager7 successfully. but while trying to start OpManager (./StartOpManagerServer.sh) i get the following errors at first: cp: cannot stat `/opmanager/OpManager/apache/ssl/backup/ssl.conf': No such file or directory The File: /opmanager/OpManager/apache/ssl/ssl.conf does not exist inside addon check tables are created, processes start, then i get the following error msg: Verifying connection with web server ... Failed to establish connection with web server.
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