Release 7002 - Some Requests Won't Display
Hi,
I have been testing SupportCenter 7.0 (build 7002) and encountered a problem with viewing the contents of some support requests. I have reported it to AdventNet support but I was wondering if anyone else has seen this issue?
The background is as follows:
I checked the log file generated by SC+ and found that the following types of errors:
Thanks,
Jeff
I have been testing SupportCenter 7.0 (build 7002) and encountered a problem with viewing the contents of some support requests. I have reported it to AdventNet support but I was wondering if anyone else has seen this issue?
The background is as follows:
-
- I upgraded from 6009 to 7002;
- When I log in and go to the Requests tab I find that many of our support requests won't display when I click on the Title shown in the Request list.
- The page clears briefly and then redisplays the Request list.
I checked the log file generated by SC+ and found that the following types of errors:
[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[25]|: Exception while trying to get WorkOrder 20082872 for view operation|java.lang.NullPointerException at com.adventnet.servicedesk.utils.WorkOrderUtil.getThreadedReqDetails(WorkOrderUtil.java:7535)
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Thanks,
Jeff