view all conversation in requests doesnot show all emails
i dont know if anyone is facing this problem... it happens at random so no idea how to recreate this problem as well.
when a technician replies to a request using the 'Reply' button in the request template, the email does not show in 'View All conversations', but if i go to the email account for ithelpdesk i can find the mail there in sent items. for some reasons, it doesnot reflect in the call logged itself. no idea y it happens, and it happens at random, not that all emails are not being logged.
..any one having this issue??
when a technician replies to a request using the 'Reply' button in the request template, the email does not show in 'View All conversations', but if i go to the email account for ithelpdesk i can find the mail there in sent items. for some reasons, it doesnot reflect in the call logged itself. no idea y it happens, and it happens at random, not that all emails are not being logged.
..any one having this issue??