The program always halt !
The program always halt, I have to restart it and resume normal. I found there is message prompt when I start the applications manager. WARNING : There is insufficient hard disk space for proper functioning of Applications Manager. but I have checked the hard disk space, I don't think there is any insufficient problem. [root@ AppManager7]# df -ah Filesystem Size Used Avail Use% Mounted on /dev/cciss/c0d0p2 2.0G 633M 1.3G 34% / proc 0 0 0 - /proc sysfs 0 0 0 - /sys devpts 0 0 0 - /dev/pts /dev/cciss/c0d0p1
Another issue with Service Pack 5
Service pack 5 also breaks the RecordWriter.class patch for 4033 which seems to be a critical component in using a MySQL database on a separate system. I tried re-applying the patch with no success. I'd appreciate some help getting this resolved. Thanks, Mike
Minor issue with Service Pack 5
Service pack 5 blindly overwrites the mysql-ds.xml file in the server/default/deploy directory, so if you have made any changes to the MySQL datasource, you have to redo them or Firewall Analyzer will fail to start.
No CPU, Memory etc....no display.
Dear opmanager-support answer. thank you.. test credential is snmp passed but, no display cpu, memory etc. Your answer did followig but, no answer help.. have a nice day!
DNS Resolution - soo slooow...
Hi I have just started to use FW Analyzer and noticed, that the DNS Resolution function in reports is so slow and so unreliable - it takes about 3 minutes to "resolve" 10 hosts, just to see, that none of them is really resolved - it helps to press the "Resolve DNS" button once again. Is there any way to speed it up?
No Data Found
Since we upgraded to version 5 on March 7, 2008, we can no longer drill down on top LAN and WAN users to see their activity. Just "No data found". Management used this feature daily before we upgraded and they're not happy that this easy tool is no longer working. Any ideas?
Feature in SupportCenter Plus, Support team in/out status
There is a feature in SupportCenter plus that should be in the Servicedesk plus software. In the home tab you can click on support team and it shows everyone's status. We could use this for our various technicians to see whether they are in the office or out to lunch or available to accept tickets.
Reopened Requests
Hey Hey, Is there a way to report or notice which requests have been Re-opened (after close)? We often close requests after delivering what we believe is the solution, however sometimes there are followup actions afterwards, where the customer will reply to the original 'CLOSE' notification email. We need the ability to be aware of which requests are re-opened, or a method where SC+ will Create a new Request after the close (if the case is responded to), and link/notify to the original request. Thanks,
Feature Enhancement - Solutions
I would like to request the following feature enhancements for Solutions. Anybody else that would like these feature enhancements please reply to this post. 1. I would to assign permissions to all levels of topics and not just "Topics Root". 2. Allow the administrator to set the Accounts that can have access to a topic from the Solutions window. Next to "New Solution" and "Managed Topics" there should be a permissions button that allows you to assign accounts to the selected Topic.
Apply Business Rules to other SD modules
It would be beneficial if the Business Rules section was able to be applied to the Asset, Change and Purchase Management modules in SD+7
Templates Problem
I have a Zyxel MIB file, I uploaded it in OpManager. How do I convert it to template? Also, I created a template for Zyxel with correct OID, but OpManager still failed to identify the Zyxel switches correctly. They are being identified as desktop. I have to manually change them to Zyxel. Also after changing them to Zyxel switches, Opmanager is unable to rediscover interface and I have to reconfigure the password to one of our SNMP keys - again - manually. We have over 500 switches, is there anyway
SMS Port Number
Hello. We attempted to connect a USB cellular modem for SMS, but it did not work and we uninstalled it. However, under Admin>SMS Server Settings it is still requiring a PORT NUMBER to be entered or it will not save the setting (error box: �Please enter the port number�), and obviously, we can�t enter a port number because the modem is no longer attached. How do we remove the modem in OpManager build 7027?
Availability reports
Hi, I'm trying to produce availability reports for our SLA's and i was wondering if opmanager can do reports for just our service hours. I'm trying to do an entire year but just between 8am-6pm and all i can seem to do is 8am on 1/1/07 to 6pm 1/1/08 which i assume is the full 24hr periods in between. thanks.
MossManager
hi, have you ever considered writing an tool like ADmanager for Microsoft Sharepoint. So you can read out rights, users, etc. regards.
can we sent notifications when status is changed
I have created a new status in SD+ names 'test'. i want to send a notification to the requester once the status is changed to 'test' so that the requester can test the application. is it possible?? is there a work around to it?? there is a template for requester notification everytime the request is updated, but i dont' want to use it 'cos as technicians, we add in a lot of comments which the requester has no need to be bothered about. any possibilities???? thanks
AutoLogin and business views
Hi, when I use the autologin feature (see knowledgebase article below) for a read only account in I cannot see the content of business views (It just says ???????????????). However when I logout and then login interactively with the same guest account business views just work fine. This behavior started in V7, V6 was fine. I really only need the business views working for the guest account :-( http://support.opmanager.com/sd/AddSolution.sd?solID=6606 Thanks for your help Dirk
Request filter choice
I would like to see a filter added to the requests screen that would show "My pending requests or unassigned".
Change info and type of graph in Global View
I would like to change the type of information or graph type on the "Home" tab when in global view. More accesability or options would be great for us to get an overview of what has been going on for that day or week or month rather than going to do a custom report everytime we want to view it.
OpManager doing 300+ gets, ever min!
I had to check this one for my self. about every 3 minuets our OpManager server (cornfield) will hit an system that it is monitoring (coldspark, in this case) with 300+ requests. I only have 4 monitors running, all the default ones for Linux. This is what I am seeing coldspark log # tcpdump | grep snmp tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth0, link-type EN10MB (Ethernet), capture size 68 bytes 11:31:00.185027 IP cornfield.32823 > coldspark.snmp:
Italian Language on SupportCenter Plus
I think that is important insert in the road-map the localization in Italian language. Thanks Stefano
moved SDP to new server have problems with requests
for purposes out of my control we had to move the SDP app to a different server with a different hostname. I knew I would have problems with request email that have already been generated but any new service request that is generated still contains the old hostname. so when a user gets a notification in an email the link has the wrong server name in the link. please help me fix. thanks
Allow to see all requests for the department
I tried to search the forums to see if this had be asked previously, but whenever I search, I just get a blank page... After upgrading from V6 to V7, all of the settings we had previously made to allow each user to see their department's request have been unchecked. It was tedious having to go in and check all <500 users before and I don't want to do it again. Is there a global setting to turn this on?
SNMP not monitoring all Local Disks
I have a 64bit windows 2003 server that i have the free disk space in MB monitor turned on in OpManager. Opmanager is only displaying 2 of my 5 disks. Anyone have any ideas as to why this is happening. Also getting an error on the top of the page when i add that monitor that it is unable to draw the graph. Thanks Mike
Monitoring VMware environment using OpManager
Can OpManager be used to monitor Vmware environments and the server itself? Please advise how this can be done. Thanks
Unable to get the Memory graphs
Hi, We are setting up OpManager 6 build 6016 . And successfully configured solaris, linux and windows clients. However, for HP-UX servers, unable to get the Memory. Getting "-1" error. We want these details using CLI. Please advise. attach output of OpManager and graphic. TKS
PMP 5.1 Released!
Hi, We are glad to announce the release of PasswordManager Pro 5.1 (build 5100). We take this opportunity to thank all our customers and users for their feedback and the continued support. Product Website: http://www.passwordmanagerpro.com PMP 5.1 Download: http://manageengine.adventnet.com/products/passwordmanagerpro/download.html Highlights of PMP 5.1 Remote password synchronization for Cisco devices, MS SQL servers *Support for changing the privileged passwords of remote Cisco devices and MS SQL
Syslog files stop writing to directory.
Periodically my Syslog collector stops writing files to the archive directory. Even though Syslog is still being accepted by the server as seen in the Syslog viewer. I either have to restart the eventloganalyzer service or reset the log collector. No errors in the event log. It just stops. It appears to happen when the archive process is kicked off. I do not want to have to write a script to restart the eventloganalyzer service hourly to resolve this. Thanks in advance.
How-to get an overview of thresholds and notfications
Hi there, i'm totally confused by my alarms and notifications. First i have roled out a notification profile for a group of servers which some rules. Sometimes there might be some changes on only one or two servers, which have additional services to observe. But when run the Quick Configuration Wizard again, changes are not additional but everything is deleted and decisions you've made before you must do completely again. Therefore i have to check other servers to see what i had ticked before. Not
Survey Title includes sitename ???
Hi, When our users click the URL to complete a survey, the screen shown in the attachment is presented. You will note it says "Cincinatti" in the top left hand corner. Why is this? This is one of our regional sites. I'd like this removing. Thanks, Chris
How do I get a custom monitoring value (OID*0.01)
Looking to take the output from a monitor; to be exact, the Linux load value ".1.3.6.1.4.1.2021.10.1.5.2" and times it by 0.01 That value is an Integer, 9 for example. But the current load is 0.09. So to correct that problem I tried using the following for the SNMP OID: (.1.3.6.1.4.1.2021.10.1.5.2*0.01) Which failed. Is this possible?
Error trying to run reports
I get the following error when trying to run some reports. FAILURE :Unable to execute report : Error evaluating expression : Source text : "Generated by Bob Smith " + "on : " + com.adventnet.servicedesk.helpdesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MM-dd-yyyy HH:mm") Mostly on the "Requests" reports.
i'm problem is no display!
hi i'm want solution.. device : notel 2550T problem is no display. The screen is displayed OS name and device name. but, no displayed cpu utilization and memory utiltilization and notel device is enabled snmp i'm tested add monitor....cpu utilization (snmp, CLI, WMI) but, no display add an attachment....log file help me...
Inventory scanning.
I've installed OpManager MSP as a test on a newly installed 2003 server and added this server to our internal network. Have enabled SNMP on all the devices. On some devices SNMP is working (the blue star is there) but others don't. I'm also not able to run a software inventory, hardware inventory, etc. on any device Reason is that according to the system "Selected asset is not scanned yet". Any idea on how to scanned the assets? Thanks in advance. Paul
HP RAID drive status
Hi there. Can you please tell me how I would go about monitoring in OpManager the status of HP RAID physical drives? as we would like to have that included in the OpManager servers views. We have purchased the MSP edition of OpManager now and although not yet live, most of our customers have HP servers, as well as ourselves, although we can use the HP management software, we would like all the information integrated into OpManager. I have loaded the cpqida.mib file which gives me the support for
add new custom CLI monitors
Hi, I'd would like to know how i can add a new custom CLI monitor. When I add a new monitor, I have to give an OID but I don't have snmp on this host. What can i do?
Emailed resolution link can't close call
I have managed to somehow break my user self-close request system. When a request status is changed to 'resolved' the requester receives an email with the following content. Your Request [ID:$RequestId] has been resolved. Title : $Title Description : $Description Resolution is : $Resolution Click here to Close Request (this uses close request link from content variables) $RequestAge If not satisfied, reply to this mail to re-open the Request This is all ok so far and you can click on the closerequest
Unable to access jarfile. \classes\OpManagerStartupClasses.j
Hi, Wonder if somebody can help me with an installation problem I have with ManageEngine OpManager 7. If i run the wizard it gives the following error during the installation: error while i18n It then does not extract all the files but creates the folders. If I extract the files manually running the OpManager.exe file and try to run ManageEngine OpManager 7 the following error occurs: Java Virtual Machine Launcher Unable to access jarfile. \classes\OpManagerStartupClasses.jar I am running the latest
A few Questions about ServiceDesk
I understand that nodes are any hardware device found when doing a scan. Can you get more than 250? If there are certain ones you do not want to be manages by ServiceDesk can you set it so they are not managed? Also with the technicians can you get more than come with the plans, also can you have all of them logged in at the same time? Thanks Eric
Cannot access webportal using /sd/SolutionsHome.sd
Hi, when I try to access the web portal I receive the following error: Authorization! Access this page has been disabled.. You are not authorized to view this page.. Can you please help? Thx
User Log-In Registration
I would like to have a feature that would allow new users to register themselves into the DB of SC+, and thereby be able to generate support requests or browse the KB. (Much the same way that I registered for this forum.) It seems the only way to add them presently is for me to manually add them as a customer, but we sometimes receive inquiries from clients pre-purchase. I also don't want to have to manually generate log-in's for every customer that we have (1000's) when only a small % will actually
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