Technician no longer notifed when request re-opened
Hi
It seems that since we have installed hotfix 7012 technicians no longer get notified when a request is re-opened.
This may relate to the problem that when a reply is sent to an existing request a new request is raised and then merged with the existing.
Can we have a fix released asap.
It seems that since we have installed hotfix 7012 technicians no longer get notified when a request is re-opened.
This may relate to the problem that when a reply is sent to an existing request a new request is raised and then merged with the existing.
Can we have a fix released asap.