SLA escalations not working
I have a problem with SLA escalations. I am trying to add an escalation to email the ticket owner after 7 days of the call being outstanding. I setup a new SLA, set all the options and save it.
However, when I click edit to go back into the SLA and ensure that the settings have taken, they're all empty again (and yes I am saving them).
I was having this problem on 7009 so have updated to 7012 and the problem is still there.
I already have an SLA that I put in on version 6 and that works.
Any ideas?
However, when I click edit to go back into the SLA and ensure that the settings have taken, they're all empty again (and yes I am saving them).
I was having this problem on 7009 so have updated to 7012 and the problem is still there.
I already have an SLA that I put in on version 6 and that works.
Any ideas?