Duplicate records on asset page
On Asset page\ Scanned Software on some of pages i found duplicate records for one workstation. I can't delete one of records. How to delete it?
How to use a webserver as front-end to AppManager8?
I'm evaluating AppManager build 8100. Did set up a site in IIS 6 with nice domain name and isapi_redirect.dll. Then tried to uncomment AJP connector in bundled tomcat's server.xml but it's getting commented out on each AppManager's service start. :( What is am.webcontainer.port=18009 in AMServer.properties meant for? It seems not to be used. BTW, both AMServer.properties and http://manageengine.adventnet.com/products/applications_manager/applications-management-productfaq.html Q#21 have notion of
SupportCenter 7 released...!!!
Hi All, SupportCenter 7.0 is released...!! Thanks for your patience during the last few weeks. We know many of you were waiting for this build for a long time now. We could not release it earlier due of some critical issues that appeared in the very last minute. We thank everybody for their inputs they provided for the release. Now, for the details. The list of features/issues addressed in 7.0 : manageengine.adventnet.com/products/support-center/sp-readme-7.html Here are some IMPORTANT INSTRUCTIONS
Can it send Interface description in alert message for Cisco
Hi, I have added Cisco switches in eventloganalyzer and i want interface description with original message in email alert.Is it possible to customize this tool accordingaly.'' Vibhor
Slow responses
Hi Support, I have noticed that with the increase in the volume of data that we have within the database that the response time, particularly when going to the home page where the default is show all open calls, takes some time to come back. I have seen others mention that they have issues, you respond with a request to connect to the system and fix this, which you do, and the next forum post shows the customer replies saying thankyou. We are an experienced database and software development house
Filter View Bug - View returns no requests on Build 7011+12
When you use the Filter>Showing drop down box and select a custom view that filters on the Sub-Category no requests or Tickets are shown - its totally blank, Requests exist in the system with the matching Sub-Category but they are not filtered with this view. All the Techs are going CRAZY :-)
Error occurred while deleting SLA
When I try to delete an SLA that is no longer needed I get this message: FAILURE :Error occurred while deleting SLA. Please report the problem to the system administrator, with the Error Code - 1,206,546,525,044.
Unmanaged Networks in Opmanager 7
When I was using Opmanger 6, I had some networks I did not want to manage at that time. I used the web interface in network discovery to unmanage these networks. I have since upgraded to Opmanager 7 build 7024 and I would like to manage some of these previously unmanaged networks. I can't find any way to manage them again like I could in Opmanager 6. Is there some menu choice to manage these networks again?
Single Install Multiple databases
I need to check the following, I am sure that this is not possible, but do not want to tell my CIO and have it thrown back in my face. It is not possible to have a single install with multiple databases is it?? Thanks in advance
Demo Version
Is the trial version fully functional? If not what are it's limitations? Thanks Jim
Exchange reports
Looking for an exchange report showing Mailbox size, Total Items, and Deleted size/items. Thanks
Customize Inbound graphical View
Dear Team, Kindly suggest how to change or customize Inbound graphical View as request inbounded and completed count overlapping on each other
Solution Print Button
I want to be able to print solutions without the SDP frame printing. This feature would be great for users because the current method looks a bit unprofessional. Can you please provide a print option to do this. ( currently only edit,delete or Forward options available) Actually The forward link is a workaround to this ( I forward the solution to myself as an email then print the email!!) Its not an elegant solution though! and certainly not suitable for end users Phil.W
Cannot reactivate inactive item/sub-category
I have inadvertently deactivated a sub-category and one of it's items. Even editing the sub-cat or item to reactivate it does not work. If I try the sub-cat and click on save, it just goes back to being grayed out and inactive. If I try the item and click on save, it gives me an error that the Parent Sub-Category Cannot Be Empty. Any idea on how to reactivate these records? It also will not let me delete them to start over.
roles and rights
Hi, I want some Requesters be able to view some reports. e.g. my CFO wants a list of all open and all closed requests of the last quarter. But to create reports he has to be a technician, doesn't he? I don't want him to work on any requests, since he is no IT-personel. And I don't want to spend a whole license for him. Is there any way, a Requester can create reports without being a technician? I also want my IT-staff to change the due-date of a request. By default SLA-assignments create a due-by
Connection Failure
Good evening! First off, I am an extremely new user to ServiceDesk Plus; not with regard to help desk software and conceptual design. This software has been deployed in a medium sized company to centralize our problem tracking more efficiently; it has been working wonderfully for several weeks until this point. Users report being unable to access the application via Web. I have spent several hours researching the documentation and browsing the forums, though not more than a couple steps ahead of
SLA/Overdue status not changing
When a request is re-prioritized the overdue flag is only updated if the new priority is managed by an SLA. I have 4 SLA-managed priorities and a fifth that is not. When a request is reprioritized to the non-SLA managed priority, the overdue status should be set to no or false. Currently, it remains set to true. I am running SDP 7011.
Servicedesk Plaus Crashing all the time.
Since Monday our SDP has been crashing regularly. We restart then after a while it will just crash again. The event viewer is showing a few errors at the time of the crash? ---------------------------------------------------------------------------------------------- Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 21/02/2008 Time: 8:28:23 AM User: N/A Computer: AUNEVHOHELP01 Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't
Issues to be fixed in next hotfix
Hi Users, As explained in an earlier forum post, we have formed a customer focused development team which will rapidly fix the issues in the product. We have planned to release regular hotfixes (currently once a month) fixing the critical issues. Hence we could assure our customers that issues in the product will be fixed at a faster rate. After couple of hotfixes we will also focus to deliver quicker enhancements (targeting productivity for customers). But enhancements will be taken up based on
remote script execute
hi, i am trying to execute shell script from windows app manager to linux server where my production server exsist i want to monitor server if server goose down it should run the script. my problem is, i can't create action 1-where my script file will be in local or where the my production server is, app manager is on windows and production server is linux. 2-directory to execute contain what ? tips says give mode like /bin/bash and help file says give path where your script is please help me if
remote script execute
hi, i am trying to execute shell script from windows app manager to linux server where my production server exsist i want to monitor server if server goose down it should run the script. my problem is, i can't create action 1-where my script file will be in local or where the my production server is, app manager is on windows and production server is linux. 2-directory to execute contain what ? tips says give mode like /bin/bash and help file says give path where your script is please help me if
Major Problem with CAB approval Email after update 7012!
I get this for every approval from a CAB - PLease help, our change management is down until we get this fixed! Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_29_24921582.1207077539267" ------=_Part_29_24921582.1207077539267 Content-Type: text/plain;charset="UTF-8" Content-Transfer-Encoding: 7bit Change Id: 19 Title: Update Service Desk Pro to build 7012 Change Type: SAP Change Approval Status: Denied Comments: $ApprovalComments ------=_Part_29_24921582.1207077539267--
Removal Of Server
Hello, I have OpManager 7 with the latest hot fix, running on an XPSP2 box. I currently removed a server i was monitoring by using the delete function, on the Actions, Delete option. But now when I go to re add the server to be monitored, it says Device Already Present in the system. How can I rid my self of this server and re add it properly ? Is there a database table where I have to clear an entry ? Thanks !
Apache Log file
The Apache log file on my machine has grown to 20 GIG, how do I purge that down?
How to use arguments in alert profile
How do you use the arguments field when defining an alert profile? Can vbscript be used? If so, can you provide an example of both the command line and the declarations/variables within the script to use the arguments? Thanks!
Servicedesk Generating Ticket Numbers Randomly
Hi, I am using 7009. I am facing the issue from the last 2 days that the Service Desk is assigning numbers to tickets randomly. Please provide the solution for the same. Regards, Paresh
Change e-mail Body of alerts
Hello, Is it possible to change the e-mail body of the alert's. The standard used in EventLog Analyzer 4 build 4030 is: Host: Application : Time Generated : Criticality : Number of Occurances : Message : The objective is to change at least the order of the appearance, because when I send the alert using sms, the sms 160 characters limitation cut off the message. For example: Host: Message: Application: etc... Best regards, Andr� Cardoso
report on inactive user accounts
Hi all. Is it possible to use eventlog analyzer 4 to generate a report on accounts that are inactive for more than 30days? If it is possible, please advise the steps on how such a report can be generated. Thks in advance.
set security for request view
is there any way i can set security on viewing all the requests in helpdesk? we have many technicians and i want each one to be able to view only those requests assigned to them and not all the requests. is it possible??? A technician shoudl be able to view only those requests assigned to him, he cannot see those requests assigned to other technicians as well. possible?
is there any way to restrict the filter option for requests
in the request screen, there is a filter to view requests based on status and so on. there is any way i can restrict that view?? example, 'all requests' would display all the requests to everyone who is a technician. can i restrict that view only for SDAdmin??? each technician can view only his requests and not every other technician's requests.. is it possible??
Unaccounted data?
Hi, How can I find out what is in the unaccounted traffic? I have an office where 40% of it's traffic is unaccounted for. Thanks
Change Administrator password in Windows using ResourceGroup
Hello, I am evaluating PasswordManager Pro. I installed 2 PMP agent in 2 Windows server and want to use Resource Group to change local administrator password regularly. I tried to use Password Reset function in Resource Group. However, this function will try to change every password in Resource. So, If I want to achieve above objective, Does it mean that I need to create following resources ? ServerA Administrator [in Server Group] ServerB Administrator [in Server Group] ServerA Others [Contain other
Help needed
Hi Guys I need some serious help with configuring IIS monitors in Applications manager. Every time i add an IIS server its is picked up as an apache server and i cannot monitor my sites running on the server. Please can you contact me urgently with info as to what i might be doing wrong. I am evaluating this application for my company and if they are heppy with it they will make a purchase. Kind regards Joe Joe Boulton
requesters duplicated
any idea y some requesters are duplicated??? i import them from the active directory? can't we have some unique id for the requester?? on what basis does this duplication occur??
problem, no dispaly...
i'm using the netflow analyzer 6. the problem happened. The router does not have the problem. but, netflow not display at Analyzer6 router setting follow: router#enable Password:***** router#configure terminal router-2621(config)#interface FastEthernet 0/1 router-2621(config-if)#ip route-cache flow router-2621(config-if)#exit router-2621(config)#ip flow-export destination 192.168.9.101 9996 router-2621(config)#ip flow-export source FastEthernet 0/1 router-2621(config)#ip flow-export version 5 router-2621(config)#ip
How to determine if a request has exceeded the agreed SLA?
We are busy evaluating SD and please need some clarification on how to determine if a request has passed the agreed SLA timeframe Example 12:00 Request logged with 2 hour SLA 12:00 Due date is set to 14:00 12:30 Call status is changed to �on hold� (Timer should stop) 13:00 Call status is changed to �open (Timer should start) Due date still shows 14:00. Should this not automatically be set to 14:30 to include the half hour the call was in a �hold� status? Current Configuration: Service Desk Plus standard
SSL Support
SDP currently supports any POP/IMAP and SMTP service as long as there is no SSL Encryption. For security, we request that AdventNet include SL Support in their considerations as most users are migrating to SSL encrypted communication systems
Alternative forms of advertising that works!
is anyone using alternate advertising like vehicle wraps? Car wraps seem to catch everyones eyes and when you controll prospects eyes you get alot more business. but is anyone know how to make money with a wrap? What target market are you hitting?
Forum Suggestion - Known Bugs and expected build - sticky
How about a sticky being put in here to cover the known bugs in the product and the expected release build that should address them. The reason I suggest this is that in a number of cases issues are identified and the support comment is a positive that it is now known and will be fixed either in the next hotfix, next update, minor upgrade etc. However to end users we have no idea if that means next week, next month or next year. That can then mean with each update the issue is re-reported and/or
Moving DataBase
Does anyone have a simple, step by step, procedure for moving the OpManager Database, logs, etc. I currently have OpManager installed on the C: partition of the machine and would like to have the data storage on the D: partition. (I need to move the data for all my AdventNet applictions)
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