Unable to populate Problem Sub Category
We had SUB CATEGORY as a required entry before a problem could be closed.
I came across a CATEGORY that had no sub Categories defined, and so was unable to close the problem.
So I created the Sub Categories and could raise new requests and problems with them. However any old problem won't pick up the newly created sub categories.
Is this by design or something to be resolved, and if by design Why?
Regards,
Andy
I came across a CATEGORY that had no sub Categories defined, and so was unable to close the problem.
So I created the Sub Categories and could raise new requests and problems with them. However any old problem won't pick up the newly created sub categories.
Is this by design or something to be resolved, and if by design Why?
Regards,
Andy