FIREWALL ANALYZER 5 PROBLEMS
I have just updated my build from 4030 to version 5, and i having problems starting the Firewall analyzer server, "port 33336 has been occupied by some other application or some other mysqldb instance, please free the port." I uninstalled the service pack, and it started to work again. I tried installing the service pack and I have the same error. Please can anyone help.
How to get report to run daily to many email distro
I have create my own reports, Question is it has daily weekly monthly etc. But how do I get it to run each morning at 6am to many different email distro? So far I have to go in and manually do this? And maybe have it sent up to run yesterday with all the open issue , but show only the closed issue up to yesterday date, Not for every ticket that has been closed?
Deprtments in request view form
Hello. Can you add a column "Departments" in reqests view(Requests > All Requests ) in your next hotfix?
Custom Dials and Values in Device Snapshot Dashboard
Allow for the modification of dials, their presentation and the values being displayed (including custom variables) on the device details snapshot page. Currently this is a fixed table and is clumsy with respect to the monitoring of some equipment types.
Critical Alert On LogIn
We would like an alert that was shown apon login stating what the critical alert is. (IE: Exchange server is down, etc)
Netflow probe
What netflow probes do you support? As an example, Cisco PIX/ASA doesn't support netflow, so we want to mirror the port with a probe. nProbe is an example, but when we asked your tech support a question, the answer was "we don't know" (multiple interfaces, even with proper command line switches). Supporting a probe is pretty essential for enterprise deployment....
Application Mapping with IP Networks
VoIP uses a large range of ports. I want to tag those ports coming to/from a specific network range as VoIP from that area. The problem is, the defined ranges talk to each other, natually. An IP in one range talks to an IP in another range during a phone call. For example: Ports 10000 - 20000 IP Network: 10.10.10.0/24 Application: VoIP Main Office Ports 10000 - 20000 IP Network 20.20.20.0/24 Application: VoIP Extension Office Ports 10000 - 20000 Application: VoIP (Generic) How is Netflow Analyzer
LACK OF SUPPORT FROM ADVENTNET
Our organization has been trying to get a resolution to an issue with Mail Fetching since 1/3/2008. The service request ID is 6015158. Several phone calls for a period of more than a week have gone unanswered and we are left entering all our service calls into a system that was touted as automated. I would emplore anyone from AdventNet to look into this issue and get it addressed as soon as possible. Our continued lack of support from your organization is effecting my staffs ability to service our
Reporting Errors
Hi in reporting Servers Top 50 1. Health Report with Period Last Month report ok for March but the Graph has no data available. all other are ok 1. Health Report with Period This Month has this "This month(From Tue, 1 Apr 2008 to Mon, 31 Mar 2008), Time Window - Full 24 hours, for business view Branches_bv" The dates are wrong The availability graph has data but all other are emplty (no data available) Although Time window is mentioned there is no option to select it 2. Servers by CPU utilization
Startup delay in Initializing Web Server...
An OpMgr Ver 7.0 install on XP is always experiencing a delay during Startup either when "Loading OpManager Services..." or when "Initializing Web Server...". The delay is almost always 3-min 50-sec. After that, OpMgr starts and everything appears normal. I've got the latest hotfix (7027) and have tried repairdb but problem always appears during startup.
mibsToBeLoaded.conf
Hi Is there a posibility to load all mibs containt in direcory? There are a lot of mibs and how to specify to load them all in mibsToBeLoaded.conf .
License View
We are currently using a trial version of optutils, we have not begun to use switchport mapper yet, so we are not sure how many interfaces that we would truly need when selecting a license. Is there a way to view what is currently in use? How does the licensing work if switch port mapper is not used?
Port scan
Another thing that I think would be useful , is if we had an option in the port drop down of "all in list" that would scan all the ports we have put in in the "configure ports" area. Thanks.
Keep only n years or month of archives
Hi, It would be nice to have an automatic purge option of archive files. For exemple to have an option in the "File Archive Settings" page to keep n months or n years of archives and then delete them from the filesystem and remove the link in the DB, as you can do manually in the "Archived Files" page. Best Regards, DPE
Multiple Database Filters on the same host group
Hi, How does filter apply if we set multiple Database Filters on the same host group ? Regards, DPE
Archive only selected host or host group
Hi, Is that envisaged in a future release (or patch) to have an option to select which host or "host group" that should be archived. For exemple, to have the possibility to keep eventlog for certain servers for centralisation purpose only in the DB (not archived to files and zip) and in addition to archive only some servers eventlogs for compliant or longer reporting. Regards, DPE
No Custom Fields under Workstations
I have created a few extra Asset Additional fields that I need and under every other asset category I can find them. However when you go into Workstation you are presented with a different screen and all your fields you have created are not available. Does anyone know how to enable them or get around the problem some how.
Active Directory import - where to exclude OU's?
Hello I'm running SD+ version 6.006, and would like to test my AD import function. I have seen the option to include / exclude certain OU's from the import, but cannot find it. Anyone know where that is? Also, if a user account in AD is disabled, but their account is not hidden from Exchange Global Address Book, will it import the user into SD+? And, if I disable and / or delete an AD user, will it also delete the requester from SD+? thanks in advance!
Scheduled backups question
Looking at the config wizard there is an option to schedule backups of SDP. Our current config of SDP has a backended SQL database that is being backed up nightly. Does anything else need to be done to backup SDP considering the backups of the database we are currently doing? Additionally, there is an option to backup the "File Attachments" in the SDP scheduled backup. Where are the attached files stored in SDP? Thanks, Anton
SDP 7 - issues scanning machines
Hi, We are currently using SDP 7 build 7011. After scanning a machine i have noticed a few bugs. The first is that after the machine has been scanned, the software is changing the name of the machine and adding the connection-specific DNS suffix to the machine name, when it should really be adding the Primary DNS suffix. This is causing a major issue, because after it changes the name you can not scan the machine any longer because it can not reach it. You have to change the machine name back to
migrate only a monitor
Is possibile to migrate a single monitor to a machine to another of the same type and version?
CAFM FacilitiesDesk @ the price of CMMS
Hi all, Here is an interesting news... ManageEngine's CAFM product FacilitiesDesk is offered at the rate of CMMS. Yes! FacilitiesDesk starts @ $995. Also FacilitiesDesk�s annual subscription fee for 5 supervisors license: $4995 is now reduced to $3995 Hope that was good to know. For more information on pricing pl visit our FacilitiesDesk online store @: https://store.adventnet.com/jsp/fp.jsp?filter=10032&p=ManageEngine%20FacilitiesDesk%20(Annual) Pl feel free to pour in your feedback and inputs either
SD+ Slowness and takes ages to load the request screen
Dear All, We are facing a serious issue with Service Desk since last few weeks and the application hangs now and then also takes ages to load/ refresh the reqeust screen. We are still using verison 6 with build 6014. We got 40+ technicians working and average of 120-130 Ticket per day. I am wondering whether its due to the heavy load? We also got a feedback from support team that it's due to the notification feature enabled. If any one have suggestion / face simlar problem plese advice to us. Thanks,
Can the find "Created Time" field when creating a
Hi , There use to be 'Created time' field for Advanced Filtering when creating a report. However, after upgrading to version 7, I can't find this field. We need to use this to exclude some request created on certain date. Is it possible to fix this in the next service pack? Regards, meg93zhen
FacilitiesDesk Released Now !!!
Dear Users, Managing maintenance & move requests, keeping track on the purchase & contracts of all your assets, having comprehensive details about your facilities & properties across different locations from a single console and making decisions accordingly is no more a tough task.... We are glad to announce the release of ManageEngine� FacilitiesDesk. FacilitiesDesk is a web-based Integrated Facilities Management Software Product Website : www.facilitiesdesk.com Online Demo : demo.facilitiesdesk.com
Active Directory users logging in - no import
Hello, As of the upgrade to 7 all users that are in our active directory are able to logon to service desk. Prior to this I had to import them first. For many this may be a convenience, however there are many users in our AD that should NOT have access to the helpdesk system. Is anyone else experiencing this? Not sure why this changed but it would be nice to have the control back. Thanks in advance for anyone's help.
SLA escalation to a group?
Is it possible to have an SLA escalate an incident to a group rather than to a specific technician?
CANNOT ENUMERATE OU'S FROM CHILD DOMAIN?
Hey Guys, Upgraded from version 7009 to 7011, and ever since we cannot enumerate OU's from my child domain so we can perform windows domain scan? It sees the domain controllers fine, users from child domain can logon to self service portal. Any advice? I have also sent support file to tech support for feedback.
Daylight savings time problem
Since the daylight savings time change, opmanager did not advance the time one hour when reporting events. Now all events and alarms are one hour behind. I see that a new build is out. Will this fix the time problem? The time on my server is correct.
Servicedesk database documentation
Is there any documentaton I can download in regards to the servicedesk database. I am trying to end user requests entered in the web page and transfer the information to Microsoft Team Foundation Server. I figured out that the WorkOrder table is where the majority of the information goes to, but I am having a devil of a time trying to find the Category, Sub Category, and Item information is stored. I believe they are template fields, but cannot find the table that stores the information and its relationship
Using not equal to in a threshold
I am trying to monitor Dell hardware. The snmp call returns the following. 1: Other 2: Unknown 3: OK 4: Non-critical 5: Critical 6: Non-recoverable The threshold screen only has =, > and < I want the alert to fire when the value is <> 3 How can I do this?
User with "Read Only Access" right can modify data
Hi, I notice that, when you are logged with a user that has "Read Only Access" right, and you specify a device that does not exist in the "Jump to >>" field, you can are prompted to add a device. Sorry your search returned no results. Click here to add a device. Is there a way to prevent this ? Same problem on the main page : when you have no "Business Snapshot", you was will be able to add one even with "Read Only Access" Business View You have not created any business views.Click hereto create
Traffic between two servers
Dear Sirs, Is there a way to monitor the traffic between two servers with OpManage ? Both machines are in the same subnet. Thank you !
Interface Speed
Hi, I'm pretty new to OpsManager and need some help in understanding some of the reports shown for the Interface Details. When I check a particular interface of my Cisco switch, for example, in the 'interface details' box it states the speed of the interface to be 1.54 Mbps. I would like to know if this value is obtained by calculating the rate of traffic going through the interface at that point in time or if it states the bandwidth allocated through that interface (meaning that it will continue
OPmanager Device Templates for EMC Arrays
I know that you have the OpStor product, but I would just like to get a general heart beat type response for Clariion CX300 and CX500. Can you please add this vendor and Type to your device templates. Thanks Mark
Technician configuration problems - assign roles
On every technician other than myself I can assign the various roles, particularly the ability to approve the P/Os. On my profile I do not have that option. I am assuming that as the primary administrator this would normally be the default? However, if I issue a purchase order, I do not get the drop down menu to authorise it. I have to allow a colleague the permission and send it through to him for authorisation. I thought that it might be ta rule where you couldn't authorise your own P/Os but it
Assign To: quick job
When viewing the list view for requests is it possible to amend the quick job "Assign To" function to allow assigning (move to) a group queue instead of just a technician. We have a number of users that move between sites so therefore cannot setup jobs to automatically go to a queue and have to do this manually. This option would save us quite alot of time. Regards Mike
Tech cannot type in resolution or close ticket
I am new 30 day trial user. Setup ran great...customizations too. Question is what permissions should be setup so that a tech is functional without being true admin to system. My problem is that tech was assigned ticket but he cannot type in resolution or close ticket
Surveys do not work in Servicedesk plus Enterprise
We are using build 7009 of the Enterprise version of Servicedesk Plus. The surveys have never worked for us. The email gets sent out as expected and the user receives the survey. There is no space between the 'Welcome' and the person's name which looks un-professional. However, worse is to come. When the survey is filled in and the submit button is clicked we get the screen that I have attached to this post. As you can see 'Welcomenull' is at the top, which again is un-professional and what is worse
JBoss monitoring questions
Hello, I have set up a JBoss monitor but I don't get all the information, that I have seen on the Jboss-Monitoring screenshot. All I see is the response time. When I Click on "Configure to get EJB, JDBC, JVM, Servlet details..." (oh yes! That's what I want ;), I see a mask with 2 input fields on top: Display name: Polling intervall: That doesn't give me additional information about my Jboss Server when I set it up. Do I have to install "additional Attributes" ?? I get an error then: Error ocurred
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