A couple more questions...

I have a couple more questions for you all..

Is there a way for the system to change the request to a "resolved" state when a resolution is added? We want the users to close the tickets on their own, and we have that running, but right now, we need to enter the resolution, then go edit the ticket and change the status to "resolved". It doesn't seem to do that automatically.

I am having a sort of problem with the surveys too. I have them set right now to every time a request is closed, it sends one. It seems to be doing that off and on. Some users that I have that are helping me test it are receiving them off and on, but when I open and close one, I don't get any. is that cause I am set up as the admin?

Thanks for the help.

ben