Selective Surveying
It would be a really useful tool, if we could target specific customer or contacts with a Survey. That'd give me the ability to design Surveys with specific questions in relation to specific customers and contacts. And I'd also be able to use the feature to make polls within our own supportstaff. :D
duplicate departments
Hi, I have hundreds of departments in my department list. Departments, that do not exist in my company. Whenever I import requesters from my Active Directory, lots of departments are duplicated. Departments, that do not exist in my Active Directory at all. It seems, these are departments, that come within the first installation of SDP See attached Screenshot for details. It is really hard work to delete over a hundred "accountant" departments just to find some of them again after the next import
Get export of 3 month 1-minute data?
Is there a way to generate a text file export of the 1-minute data for a given device or interface? If not within the program itself, is there an exernal tool I can use? Thanks. ---John Holmes...
Ability to send Request attachements to contacts
Is it possible to be able to send request attachements to the contacts? There's a whole bunch of scenarios that makes this a great feature 1. A contact would like a quote, the request is created and assigned to the quoting department who complete the quote and attach the quote to the request. The request is then send back to the support rep who verifies the quote and sends it to the client within support center including the attached quote. This way all client communication is held within the request!
How to modify default monitor interval of ressources monitor
Hi In OpManager 6.x, it was possible to modify the default monitor interval and default Threshold of a certain monitor type (for exemple Free Disk Space in MB) through "Ressource monitors" in the admin tab : How do do this in OpManager 7.x ? Regards DPE
Which table maps the resource id to resource category id
Please could anyone tell me Which table maps the resource id to resource category id. Thanks
Request closure by technician report queries?
Can anyone assist in creating or suggesting a report that could be used to determine how many requests have been completed in a timeframe by individual technicians? Basically I need to know who has closed what on an individual basis. Thanks in advance
Add application licenses
I'm testing out SDP v 7011, but have problem finding out how I add licenses and thereby associating them to scanned software. Anyone who knows? rmo :idea:
CAB -Ability to email new CAB member without mail to all CAB
If I add a new CAB member to a change, I want to be able to Send for Recommendation to a the new CAB member without mass mailing all the previous CAB members again. If the TO: field was editable on the current Send for Recommendation mail then I could remove the CAB members that I didnt want to receive the mail. Can this field be made editable ASAP? Can I do this in the backend?
Any news on the next hotfix release date
I read the article a while back describing the list of fixes due in the next hotfix. I heard it was due last week some time but so far it hasn't been released and we're keen to get some bugs squashed! Any news on a release date? Thank you.
Error trying to delete an item from the Product Type
I Tried to delete the item Laptop and Server form the Asset Mangement - Product type and got the folllowing error: FAILURE :Error occurred while deleting product type. Please report the problem to the system administrator, with the Error Code - 1,206,544,804,211. Please can you tell me what this means.
Error trying to delete an item from the Product Type
I Tried to delete the item Laptop and Server form the Asset Mangement - Product type and got the folllowing error: FAILURE :Error occurred while deleting product type. Please report the problem to the system administrator, with the Error Code - 1,206,544,804,211. Please can you tell me what this means.
Problem with Survey Reports
Running ServiceDesk 7.0 on MySql. A user will give a high satisfaction rating and total score will reflect properly in Survey Overview Report When running any of the other Survey reports the scores are low satisfaction. Overview.jpg shows the high score results. Dept.jpg shows the low values please advise
SMS alert
Hi, I'm a french user, so I choose french language, when I received SMS alert with special caracter like é I receive Ac instead é. How can I resolve this problem ? Thank you for your help. Jean-Yves YU CHIP LIn
Import CSV files
Hi, I just had created news AD and SDPlus fields to import the CSV information to SDPlus. But when I updated it from CSV options it doesn't map the information very good. This problem will be fixed in next hotfix ? Thanks. Att Silveira
Enabling thresholds to all servers for specific items
Hi, How can I enable the threshold counters for a group, or list of devices. For example, by default, the CPU Utilization threshold is not enabled when adding a device. I now want to enable this for all my devices in the Servers catagories. Can you assist? Many thanks, as always, Derek
"Technician Availability Chart" in SD 7.5
Not sure where I should post this but I was looking at the 7.5 roadmap at: manageengine.adventnet.com/products/service-desk/roadmap.html and thought that the Technician Availability Chart was a good idea. However, it doesn't seem to let you say a technician is available in the morning but unavailable in the afternoon or vice versa. It would be really useful if this could be implemented as availability can vary during the period of a day. To see the chart look at the attached image. Thanks.[/img]
Backup schedule creating 24 copies each day
When I activeate Backup Scheduling, the system create a new back almost every 15 minutes. I want to create one backup each night. I selected 1-Day start at 23 Hour, 15 minutes. What is the correct setting to backup the database once each night? Clashise Howard
MIB upload
Sorry to ask what may seem as such a basic question but I have found a MIB that monitors Proliant servers and specifically the RAID array but have no idea how you go about importing it into Op Manager MSP. Can someone please give me a pointer or a document or something. Thanks. :!:
Can you run OpManager and EventLog Analyzer on same server?
I've got OpManager running without issues on a Windows 2000 server (that is all the server does). So yesterday decided to install EventLog Analyzer. At first - it saw a couple servers with no problem, showed the logs, etc. Now however it gets nothing. If I verify logon credentials that passes, but if I tell it to scan now, that process just sits in an endless loop. Kinda strange that it worked and now does not only a day or two later. Has anyone tried what I am trying? There is no firewall in between
How create filter of requests by request type?
I want create user filter, for filtering requests by request type, but i don't find this field in the conditions. How i make it? it is possible?
Help with Monitoring cpu and memory by process
Hi we are in the last evaluation stage of Application Manager 8.0 (Build 8010) and we are experimenting troubles with the process monitoring feature, we are unable to get data for this counters, just the name of the process but not CPU or RAM % used (Win2003 and Win2000), We believe that this parameters are very important, please somebody can help me. Thanks Installed in = Win2003 Remote Servers = Win2000 and Win2003 PD: Executing winmgmt /resyncperf (for 2000) or wmiadap /f (for 2003) is not resulting
Java Exception - Internal Error
While reviewing several reports in the demo version of Firewall Analyzer I received an error message. This message now appears everytime I access any page in the program. Before receiving the first error message I was able to view the same content without a problem. Thanks! type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: The data could not be retrieved from the datasource
Service stopping almost every night.
Hi All, We are running 7011 and periodically, usually every night or other night our service will stop, when we fire it back up everything is fine. This is rather annoying. What could be causing this?
Attachments on software assets
I need to be able top atttach PDF files to software license assets. I don't see that capibility currently. Any plans for the future?
OpManager auto-start on Linux
Hi Everyone I'm evaluating OpManager on a CentOS 5.1 system, and I can't make it to start automatically after a reboot. Is there any way to make OpManager to start automaticly "as a service" in a linux box? Thank's for any help.
interface stats no longer display
hello, as you can see from the attached, the summary of interface traffic no longer displays on ANY device, but clicking an interface will provide a detailed view, graphs etc. any way to get this feature back? it stopped working a few days ago.
Ghost Alerts
I ma seeing some ghost alerts staying critical even after the servers have cleared and are showing as such. Is there a way to "clear" the database and reset everything to a cleared state? This is happening on the home, monitor summary, and report pages where the indivisdual monitors are clear but the group is still critical. Thank you. Aaron Steele
Pls help me?
How to use "site" criteria in Business Rule? Who can tell me the right way??
Default settings overriden in Request Type + Impact fields
Default settings for most request fields are applied successfully to a call triggered by an email request. Unfortunately this is not the case for the Request Type, or Impact fields. These fields are always set as blank if a call is generated this way. The fields are correctly populated with the defaults when a call is raised 'manually' from within the Service Desk. If these fields are also set to mandatory, any attempt to close the call will be met with an error, and the call status reset to open,
Mail Fetching not working from public folder using IMAP
Hello Can someone help? Does any one have mail fetching working from public folders in exchange 2003 using IMAP? We have it setup and everything seems to be working and can see emails reach the public folder but they don't get removed and turned into requests? Any ideas? :oops:
Enable "Pass-through" Authentication Issue can't f
Hello All I am currently test Service Desk Plus however they is one issue that is stopping us on the final purchase but is very important. The problem is we get a "White Blank Screen" when ever we turn on the option Enable "Pass-through" Authentication in the AD section. I have seen many other people with this issue on the forums but none of the so called fixes work for us or they say can you contact us, etc and thats the end of the thread We have a mix of users accessing the system from Windows
app manager monitor question
Hi I am trying to create a monitor that will login, drill down several levels and check that a file is shown, then log out. It appears that the application (xythos) is sending over a hidden unique id in the login in frame which needs to be sent back with the login information. Unfortunately, this unique id changes all of the time so what I need to be able to do is read the unique ID and then pass it back in the next step or so hence using the recorder has failed. Is there a way to do this? Thank
Problem in assigning assets
We are using SD + Version 7 Build 7011. We have same department at multiple location (site), when we try to choose the department while assigning the asset to a user or department it doesn�t show the exact location of the department (as shown in the screen shot) we cannot distinguish between the number of finance departments which finance belongs to which location
Updating Home View - Today's Availability.
I would like to change the "today's availability" to "last 48 hours or even last 24 hrs" of availability instead. I attached a screenshot of what i'm referring too.
Audit Scanning
I'm scanning a few PC's at a remote location (using VPN) and I get the error 'FAILURE :Connection to RPC server in the workstation failed.' Still receive the error after making the changes in DCOM, firewall, Security policy and simple file sharing. I need to get this fixed asap, any help/ideas appreciated :)
Reports - bar graph missing low values
When creating bar graphs using the reporting facility in SD+7 build 7011 there are big gaps if some of the bars have values of 1 or 2. They seem to be being missed off because they are too small for the Y-axis to display. Are there any plans to allow us to modify the Y-axis values or is it possible to show at least a small bar for these small values? Also, when generating reports the keys with lines that join to the pie charts are sometimes half-covered by the tables containing the actual data that
MYSQL to MSSQL Migration Failure
I've attempted to migrate from MYSQL to MSSQL but i've hit a bit of a road block i'm hoping you can assist with. I've followed the instructions as outlined in the servicedesk forums: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= I've successfully backed up the database without error, converted to MSSQL, start/stop SD+ and now i'm running the restore of data, at which point i get stuck at the following... "Unable to restore database : Invalid object name 'accolumnconfiguration'."
Problem with report attachments
Hello. I am receiving the following message regarding scheduled reports: Dear User, "This is an automated mail generated by Netflow Analyzer Report Generation Engine. Problem while sending the report.[ Problem could be of large File size" I wouldn't think the report size would be that big, but maybe I am mistaken. Suggestions would be appreciated. This is the first time I am attempting to use this feature. I am using version 6.1 build 6100 Netflow Analyzer Prof. Edition
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