Automatic AD updates
Is there a feature that can update AD automatically Travis Nash
Not able to find coloumn for taking report on mailbox size
Under Exchange Report. When retrieving Mailbox Enabled Users reports.. there is no option found to add coloumn for mailbox size. I want to take report with the user's having mailboxes and the mailbox size Jakir Hussein
Active Directory scan imports deactivated accounts
we change our staff quite often, so I have lots of deactivated user accounts before deleting them. I have a scheduled import of my Active Directory in ServiceDesk. With this import, deactivated users are also imported in SD but I have no way to identify them. So I have twice as much users in SD as a I have in my Active Directory. Is there a way to exclude deactivated accounts from being imported in SD? Juergen
Wierd issue after domain scan, techs login names change???
As can be seen in the attached doco/screen shot, I have clients on 2 domains, now when i scan 1 of these domains the 2 techs that are on that domain come up with changed Login names, as can be seen with David Abbott, Prior to scan login was: dabbott, now is adc_nnhgbvajnu>>>>> What can cause this? It doesn't happen when I scan the other domain?? We are hoping to use SD+ in a further 7 domains and I do not want to have to recreate technicians everytime I scan a domain!! HELP Kind regards
Local Administrator Rights
A report to query who has local administrator rights on thier workstation James Robinson
To translate ServiceDesk Plus in Brazilian Portuguese
I'm interested to translate ServiceDesk Plus in Brazilian Portuguese. I's possible ? Thanks. Paulo
7027 TimeWindow not exist on All Servers Availability
Hi Time window on reporting was supposed to be on availability reports why it is not implemented in All servers availability and All servers Usage? Regards
Blank Web page
After updating my 4110 to Sp2 and then to SP2.1 I now get a blank web page after login... Any ideas?
Network Scan
Hello. I have problems with network scanning when scan by the IP range ("No response received from workstation." or "Either access denied for the user or the remote DCOM option ..." ). But I can successfuly scan workstation IP's by one. All workstations are in domain, but I cant use domain scanning due to security policy. Any thoughts?
EventLog Analyzer - Alerts not working
Hi - I just installed EventLog Analyzer on Windows 2000. The servers add fine, and I can see event log data from the servers within the application. However, when I set an alert it doesn't seem to work. I'm doing the alert by the actual event ID...but I think maybe the argument area down at the bottom of the settings page is messing me up. What do those arguments mean? I'm just trying to have the server run a batch file when an event happens. THANKS!
Problem with german umlaut in mailattachments
Hi, I have many requests with attached eMails. With the german version of SDP we have the Pproblem, that with the first opening of an eMail-attachment, the german umlaut is displayed correctly. However, when I reopen the mail-attachment, all german umlaut are corrupted (see attached screenshots) I use IE 6.0 with Windows XP prof SP2 It works again after closing IE and reopening IE again. It is really annoying. Can anyone help? Juergen
Announcing the Release of HotFix 7025
Dear Users, We have released the latest hotfix (Build 7025) which can be applied over Build 7010 or higher. If you are on an earlier build, please upgrade before applying this hotfix. Following is a quick summary of the issues addressed in this hotfix: 1. Blank page in the interface snap shot page if there is any special character is fixed 2. Listing the interfaces in the Interface Template Page is fixed. 3. Availability Report for devices in a business view - fixed 4. Test Credentials details printed
Registry Settings Configuration not executing
I have a Configuration in the Category of Registry Settings, which appears to be stuck in the Status of "Ready To Execute". The User has powered up and logged into the unit with no apparent modifications taken place to the Registry. Can anyone explain why this is happening. See attached below. Thanks in advance for any and all assistance with this issue. 8)
How to move Archive and Indexing to mapped network drive?
How to move Firewall Analyzer Raw Logs Archive and Raw Logs Indexing directory to mapped network drive? To move the Firewall Analyzer Raw Logs Archive and Raw Logs Indexing directory to mapped network drive, the procedure is slightly different for running the Firewall Analyzer as an application and service. The procedure to move to mapped network drive is given separately. * Firewall Analyzer started as application * Firewall Analyzer started as service Firewall Analyzer started as application In
Interoperability between SupportCenter and Service Desk
We are running ServiceDesk plus (SDP) for IT support and another area of the business is looking to use SupportCenter (SCP) to manage their customer service issues after seeing the positive impact we made implementing SDP. They would be on seperate servers and using different mailboxes for pickup and delivery so no conflicts there, but both systems use the same request number structure with ##no## in the email subjects don't they? The issue comes when the customer service team forward an issue to
TIMESTAMP in comp_eventlog
Hi, Im getting info directly from the DB, but I dont really get the timestamp format> 1203951779000 1203951795000 Im trying to get a table with this stuff> USERNAME - NAME (personal DB comparing with username) - # of Login failures ACELIS - Araceli LISA -18 CERVANTES - Rosa Cervantes I need to limit them by weeks, but first I need to undestand the timestamp. Thanks.
Videocard scan
Why after scan workstations i have not any information about videocard model and type chipset? This info is needful in everyday works.
Alert profiles
Hi I refer to topic http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002679957 where the support mention that "Yes you can use multiple values in comma separated against the Log Message Contains : field. It works in the boolean 'AND' operation". Does that mean if I have two log messages to track for (i.e maintenance, mirror), it will only send an alert if there are both occurence of maintenance and mirror? What if I want an alert to be sent upon detection
HotFix 7027 Released
Hi All, We are glad to announce the release of HotFix 7027 for OpManager. Some of the features and fixes included this hotfix are. 1. Support for monitoring Exchange 2007 Server is included. 2. Issue of OpManager Service not starting with dbowner account in MSSQL database, is fixed. 3. New Device Template by default is included for Liebert UPS. 4. Multi-level dependency support is included. 5. Option to add new drives is provided both at the device template level as well as in the device snapshot
Version 7 HTML Carnage !!!URGENT!!
Every email we get in with formatting gives the HTML Code. When the Support Representitive gets the message it also contains the code. Please note CUSTOMER INFO used to delete sensitive information Assigned - CUSTOMER INFOhas created a call with a subject of FW: CUSTOMER INFO= "urn:schemas-microsoft-com:office:office"> class=064425608-13032008>Hello, class=064425608-13032008> Can you see the below Issue from CUSTOMER INFO class=064425608-13032008> size=2>-----Original Message----- From:CUSTOMER INFO
servicedesk wont shutdown
hi, as root i run: sh shutdown -S server outputs the below and continues to run. is there a suggested way to best stop the server other than reboot? thank you for your help S root@192.168.78.78:~/AdventNet/ME/ServiceDesk/bin# sh shutdown.sh -S Exception in thread "main" javax.naming.CommunicationException [Root exception i s java.rmi.ConnectException: Connection refused to host: 71.202.125.221; nested exception is: java.net.ConnectException: Connection refused] at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:649)
ServiceDesk Plus IP Binding on Linux?
Hello - is it possible to change IP adress binding for ServiceDesk Plus 7 on Linux I found ability to change port but not the IP. I want to run ServiceDesk on regular web port 80/443. I have 4 IPs on server. Thanks for help!
application mapping and ip addresses
Pretty sure i've discussed this with support before, but I can't find the response. I'm wondering why if I create an App using a large range of ports and map it to a specific ip address. the tool still displays traffic that doesn't include that ip address For example, exchange, uses a lot of ports. I want to categorize anything to that IP address as exchange traffic. What get though is that App i created contains flows that are not sourced or destined to the IP i specified. Why is this? it seems
Password - can change it to same password?
I have been testing Self Service to see if we will be able to use the product in our environment to allow users to change their password. During the testing I found that users can change their password to the same exact password in AdManager Self Service. Do you know if there is a fix for this?
Error trying to delete an item from the Product Type
I Tried to delete the item Laptop and Server form the Asset Mangement - Product type and got the folllowing error: FAILURE :Error occurred while deleting product type. Please report the problem to the system administrator, with the Error Code - 1,206,544,804,211. Please can you tell me what this means.
Unable to open Notification Rules
Hi When I click the icon to open 'Notification Rules' either from Admin home page or configuration wizard it takes me nowhere, it looks like it is doing something then displays nothing; not even an error message. I have rebooted server and tried to put the http address in manually but no joy. help!
Business rule creation error
I get the following error when creating a business rule, can anyone shed any light, all parameters seem correct?? FAILURE :Error while adding the Business Rule Details. Please report the problem to the system administrator, with the Error Code - 1,206,569,002,185.
Huge log file
OpManager has a log file that is 19 Gig on my machine. It is a single file. How do I purge that down? Can that be automated?
how to install probe in client side system
how to install probe in client side system.That is i downloaded the ManageEngine_OpManager_MSP.bin.I am using linux fedora.I am not able to install the probe using the "./ "command.Can any say how to install Regards Lokesh
VPN reports data is not showing for cisco ASA with IPS
Hi Floks, I have a cisco ASA 5520 with IPS module .I have installed firewall manager and iam getting all the data accept VPN Reports . Any one can help me out this. With Pix 515 everything is working fine Regards Gangadhar
Escalation not working
I get email alerts when an alarm is triggered, and have configured escalations to send a mail if they are not cleared within three hours but I do not receive these escalation emails. Can anyone think why?
How di I delete a performance monitor?
How do I delete a performance monitor? I built a new performance monitor to watch a systems load average, but got the OID wrong. How do I delete that monitor. Not just remove it from systems?
Monitoring a Process
We are about to purchase a monitoring solution and OpManager has a nice interface but we really need Process monitoring as well... is there something coming out for this? - Brandon
No more foreign language
Hi to all, I moved from 7000 directly to 7002, BUT, I cannot get back to French language, am I missing something guys?
Log Off time
hi, Log Off Time Column is always empty in all my reports. Log On Time is always populated, whereas log Off is always null !! what could be the issue ?
Replying to an SMS Notification
We have ServiceDesk setup to send SMS notifications to our technicians when a request is assigned to them. We have our Blackberry email addresses specided in the 'SMS Mail ID' field. However, when trying to reply to the SMS, ServiceDesk creates a new ticket, rather than threading the reply into the previously opened request. For example, if Request ID #1 gets assigned to me, I get an SMS notification sent to my Blackberry device. Then, if I'm out in the field, I reply to the SMS notification to say
Email Alert not working
Forgive me if I am an idiot and asking a dumb question but the alert profile I created for eventID 6009 is not kicking off an email to me. The test works fine and the alert is generating and I see that the eventID kicks the alert off but it just doesnt send me an email. Is this becasue I have the free version? If it is then I will crawl back in my hole. Thanks :oops:
Requests do not wrap text to the window
Dear, this bug is still present in SupportCenter 7.0. Is there anything we can do about this? With kind regards, Slvdn. Matte.Stevenson Post subject: Requests do not wrap text to the window Wed Jan 30, 2008 5:21 pm Hey Hey, Some customers emailed Requests seem to break the window wrapping when displaying text. This problem means that we have to scroll the window to the Right in order to read the full body of text. This also occurs when we enter a body of text within a free-text 'Additional Field'.
SD Plus 6: Technician list tied with default grp in template
On request save, SD 6 always defaults to group in the template upon save even when we change it before saving. In SD Plus 6, we have setup a form template with default group selected. The group includes some technician. Now create a new request using that form and select a technician not in the group by setting group as "no, just a technician" and select from list of technician. After saving the request, notice that group is defaulted to the template form. Also, when you edit this request, the technician
Pop-up notification client
A pop up notifier for technicians when a new ticket is added to their queue - kind of like Outlook can do, when a new email arrives. Or maybe send an IM, instead?
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