Default Template
Hi,
Is there anyway to make a user select a template?
The reason I ask is that we have multiple teams but no dedicated helpdesk person to distribute the jobs. The templates we have setup are set to assign the request to the specified group automatically.
At themoment a user can open a new request and send it off without having to select a template.
Any help will be most appreciated,
Jamie
Is there anyway to make a user select a template?
The reason I ask is that we have multiple teams but no dedicated helpdesk person to distribute the jobs. The templates we have setup are set to assign the request to the specified group automatically.
At themoment a user can open a new request and send it off without having to select a template.
Any help will be most appreciated,
Jamie