Looking for Best Practices
Hello all!
We are going to be purchasing the Service Desk Standard soon and I am going to create some best practices for this software. Problem is we never had anything this complex or robust before�.
So, if you have any ideas on where to start or some samples you can pass along to get me going it will be greatly appreciated.
What I am looking for: Format style for filling out requests, SLA's, Escalation policies some of you may be using.
We currently have some of these for the 12 year old system we are using, but I have to start from scratch with this software�.
Any help will be appreciated.
We are going to be purchasing the Service Desk Standard soon and I am going to create some best practices for this software. Problem is we never had anything this complex or robust before�.
So, if you have any ideas on where to start or some samples you can pass along to get me going it will be greatly appreciated.
What I am looking for: Format style for filling out requests, SLA's, Escalation policies some of you may be using.
We currently have some of these for the 12 year old system we are using, but I have to start from scratch with this software�.
Any help will be appreciated.