Import Single Users from AD
It is imperative that we have the ability to select and import single users directly from Active Directory without have to use a CVS file.
Background: As a Federal agency (US Geological Survey) of the Department of Interior (DOI) we are standing up a Emergency Response solution for collaboration of Federal, State, local authorities and well as other emergency agencies. This is a large scale endeavor involving personnel from many US agencies and we have decided to try to use ServiceDesk Plus, if possible, as a tool to accomplish this contingent on vendor support and configuration ability.
One LARGE issue is the need to select an INDIVIDUAL user account from an AD Domain and import that specific user. Or manually type in the user account saving it as a new Requester, and then select that account to specifically import the information as well as the AD password.
Background: As a Federal agency (US Geological Survey) of the Department of Interior (DOI) we are standing up a Emergency Response solution for collaboration of Federal, State, local authorities and well as other emergency agencies. This is a large scale endeavor involving personnel from many US agencies and we have decided to try to use ServiceDesk Plus, if possible, as a tool to accomplish this contingent on vendor support and configuration ability.
One LARGE issue is the need to select an INDIVIDUAL user account from an AD Domain and import that specific user. Or manually type in the user account saving it as a new Requester, and then select that account to specifically import the information as well as the AD password.