SERVICE DESK SUPPORT
Can I ask if AdventNet have gone bust??
I am a paid customer and have requested support via support@servicedeskplus.com on the 17th March. I have had no reply to this email, especially as the paid support has a 1 business day response time.
I have followed this up with ad email on the 26th March, still no reply, again followed up on the 3rd and 7th April no reply whatso ever! (Also copying in sales,mward,dch and emea-sales)
I have followed this up with a call on the 24 hour support line this morning and the number goes through to 1 persons handset who doesn't answer. I again followed this up by calling the London office again... an answer phone...
Do AdventNet exist?? this poor support is terrible. And before anyone asks, I have done a lookup on all emails sent via Microsoft front bridge and they are not caught as SPAM, they are all showing a "successful delivery" status.
Is anyone else having problems contacting support??
I am a paid customer and have requested support via support@servicedeskplus.com on the 17th March. I have had no reply to this email, especially as the paid support has a 1 business day response time.
I have followed this up with ad email on the 26th March, still no reply, again followed up on the 3rd and 7th April no reply whatso ever! (Also copying in sales,mward,dch and emea-sales)
I have followed this up with a call on the 24 hour support line this morning and the number goes through to 1 persons handset who doesn't answer. I again followed this up by calling the London office again... an answer phone...
Do AdventNet exist?? this poor support is terrible. And before anyone asks, I have done a lookup on all emails sent via Microsoft front bridge and they are not caught as SPAM, they are all showing a "successful delivery" status.
Is anyone else having problems contacting support??