Email the end users??
We are eval'ing this product and i had a stupid question that i cant seem to get working.
We a tech updates the ticket. With a note or a Work Log entry. Can the ticket summry be sent to the end user so the end user can see the latest actions for his/her ticket?
Also...when the client gets the ticket via an email and hits "Reply" will the ticket get updated with his/her comments and the tech assigned be notified also?
Thanks.
Matt
We a tech updates the ticket. With a note or a Work Log entry. Can the ticket summry be sent to the end user so the end user can see the latest actions for his/her ticket?
Also...when the client gets the ticket via an email and hits "Reply" will the ticket get updated with his/her comments and the tech assigned be notified also?
Thanks.
Matt