Does local admin count as a technician?
Hello, using ServiceDesk with AD and all technicians are AD accounts. I've previously maintained a local account for admin reasons if there were ever problems with the AD authentication. We now need to enable another tech but this looks like it is going to push us over our license limit, so I would need to lose the local admin it seems or upgrade. Is it possible for the local admin to not count as a technician or do I just have the thinking all wrong here?
Topic Participants
Shawn Pezzuto
Andy.Fox
Bradley Munsen
ServiceDesk Plus
inssinc