Request closure issue
I get the following error:
FAILURE :Request cannot be completed. Please fill the following fields -impact
When i close a request. now i know this is due to the trial we had being enterprise and the code we bought being professional.
in the pro version you can not view or edit the ability to change impact. in the enterprise versions you can.
we are pretty sure we turned off mandatory impact before we added our licence code.
this is quite a serious issue as the system is now live and we can not close any requests!!
FAILURE :Request cannot be completed. Please fill the following fields -impact
When i close a request. now i know this is due to the trial we had being enterprise and the code we bought being professional.
in the pro version you can not view or edit the ability to change impact. in the enterprise versions you can.
we are pretty sure we turned off mandatory impact before we added our licence code.
this is quite a serious issue as the system is now live and we can not close any requests!!